I am Jansi.N holding ICICI account in Chennai main branch for more than four years. On 11th of January 2011, my account statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me in Chennai. So Immediately I called customer care and asked to block my card to stop further invalid transactions happening from my card.
When I enquired customer care, I was asked to file a fraudulent case and as said I gave a complaint about this issue in Chennai-Nolumbur Police station on 12th Jan 2011. And on further enquiry with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore.
Hereby I kindly request you to take necessary action to find out the fraudulent that has happened and help me in getting back my money which is altogether a total sum of Rs.5640/- .
Further Details for your Reference:
1. A month before I raised a mail complaint through ICICI net banking mail, for issue with online transaction. I.e. I was not able to do online transactions (say to book ticket in IRCTC using my debit card) as it was throwing the error message- Invalid password despite of entering the correct password.
2. Ms. Vasavi – ICICI Manager was addressing me on this issue. And on 11th Jan 2011 again for fourth time I was asked to try out a transaction saying that the issue was sorted out. And on 11th Jan 2011 I was trying to recharge my aircel postpaid bill online using my ICICI Debit card details.
3. But this time also Online transaction failed and on same day evening I found such fraudulent transactions has happened in my account.
4. Following are the transactions made in Bangalore.
S.No Value Date Transaction Date Description Withdrawals Available balance Time
5 11/1/2011 11/1/2011 VPS/SMART-NANDI/20110111124321/0 2,330.00 6,920.66 12.44
6 11/1/2011 11/1/2011 VPS/TRINETHRA S/20110111130344/0 2,310.00 4,610.66 13.04
7 11/1/2011 11/1/2011 VPS/KANTI SWEET/20110111164251/0 1,000.00 3,610.66 16.43


Please help me in finding this fraudulent transaction that has happened from my ICICI account. I have also filed a complaint in ICICI but so far no action has been taken on this case.