Dear Sir,

1. I, Mayank R Mathur, write this letter as a last hope, as I have totally lost hope from ICICI Bank governing system, though having a continued loyalty with the bank for the last 13 years. I have full faith that you would surely understand the fraudulent debit, which happened with my account, making me loose the hard earned money.

3. I maintain three accounts with ICICI bank, one Salary account at Hyderabad (Banjara Hills) and two accounts at Vadodara(Landmark branch).

4. On the 4th of March 2010, to my horror I noticed some fraudulent debit happening in my accounts, I immediately reported the matter to the Bank Authorities in Hyderabad (BM-Mrs Monideepa, Mr Shiva) and Vadodara(BM-Mr Anantha). The bank accounts I hold and the fraud details are as given below.
a) A/c (Banjara Hills, Hyd)- Rs 5000/-
b) A/c (Landmark, Vadodara)- Rs 19849/-
c) A/c (Landmark, Vadodara)- Rs 5000/-
Total loss of Rs 29849/-

5. The respective Branch Managers helped in freezing the account then, and also assured me that the amount fraudulently debited would be returned to you in about 4-5 weeks of time. I visited both the branches on numerous occasions in the last 10 months and met the respective Branch Managers too, they have now expressed their inability to help/assist me in getting my amount back. The incident is now 10 months old, but nobody from the bank is ready to help. I also wrote a complaint to ICICI Bank CMD Mrs Chanda Kochhar, to which I got a reply from the bank staff that they shall not regularise the amount fraudulently debited from my accounts, and on the contrary they have blamed me for the said loss of my money.

6. I have all the copies of the correspondence with the ICICI Bank till date. Do please let me know, when and where can I send the same for your perusal.

Thanking You, and hoping to get your reply and my money refunded at the earliest.

Yours Sincerely,

Mayank R Mathur Dt. 05 Jan 2011
Hyderabad-500073
Andhra Pradesh
Mobile: 9642421234