This is Yoganandam.
I have paid my credit card bill which is outstanding amount.
Later on I haven’t used the card. But I have dropped the card in nearest ATM after breaking it.
After few months I have logged into net banking and view my statement. I found that there were miscellaneous charges are debited from my account.
I have sent an email in standard chartered net banking and got response stating that

From: Accounts
Subject:
Date: 17/11/2009

11/17/09

Ref: 11/09/027045

Dear Mr. Shanmugam,

This is with reference to your Internet Banking query dated 11/13/09.

We regret to note the discontent expressed by you. We thank you for highlighting the same to us.

We wish to appraise you that your card ending 5358, has been invalidated in our records. We have arranged to reverse the financial charges debited in your card ending 5358 from June 2009 to November 2009 along with the corresponding service tax. This credit will reflect in your December 2009 statement. Post reversal, there will be nil outstanding in your card account.

We trust we have addressed your concern.

Assuring you of our best service always,

Yours sincerely,

Sona
Officer, Customer Care


This is the message I got it. Now I am getting call Seibel dept stating that I need to pay debit of 1800. Other wise they won’t remove money name from Seibel which will cause my name will be in block list.

Originally Posted by Unregistered

This is Yoganandam.
I have paid my credit card bill which is outstanding amount.
Later on I haven’t used the card. But I have dropped the card in nearest ATM after breaking it.
After few months I have logged into net banking and view my statement. I found that there were miscellaneous charges are debited from my account.
I have sent an email in standard chartered net banking and got response stating that

From: Accounts
Subject:
Date: 17/11/2009


11/17/09

Ref: 11/09/027045

Dear Mr. Shanmugam,

This is with reference to your Internet Banking query dated 11/13/09.

We regret to note the discontent expressed by you. We thank you for highlighting the same to us.

We wish to appraise you that your card ending 5358, has been invalidated in our records. We have arranged to reverse the financial charges debited in your card ending 5358 from June 2009 to November 2009 along with the corresponding service tax. This credit will reflect in your December 2009 statement. Post reversal, there will be nil outstanding in your card account.

We trust we have addressed your concern.

Assuring you of our best service always,

Yours sincerely,

Sona
Officer, Customer Care


This is the message I got it. Now I am getting call Seibel dept stating that I need to pay debit of 1800. Other wise they won’t remove money name from Seibel which will cause my name will be in block list.

Hello,

Send a written notice via registered post to the CMD of Standard Chartered Bank, mention all the details in it, attach print of the email and ask them for the proper solution so that you will not face such type of problem again.

Standard Chartered Bank
Chairman Managing Director
90 M G Road
Mumbai Maharashtra 400001

The Manager
Standard Charted Bank
Barakhamba Road, New Delhi

Dear Sir,

You were kind enough to sanction us a loan of Rs. 3,23,000,00.00 in our account vide your sanction letter dated 30^th December, 2010.

In the terms of sanction as stated in your above sanction (facility) letter, though there is no where anything mentioned that you would charge us annual service charges on this facility but we surprisingly received a letter bearing No. LAPAC-186 DATED 17^th March, 2012, from you after three months intimating that you were going to debit our account by Rs. 3Lac as annual service charge on the above facility provided to us. This was really illogical and out of business norms as there was nothing advised to us at the time of our discussions before sanction of this facility to us nor either even mentioned in the facility letter.

We immediately reverted to you and registered our objections for any such debits to our account and requested you accordingly to waive off the same. Yet, however, you being agreed to waive off 50% of these charges as per your mail dated 18^th April, 2011, but we in principle find that any such charges are solely illogical and not insence of any business norms particularly when we are liable to pay hefty amount of interest on this loan facility every year as per terms finalized with you.

In your above mail of 18.04.11 you had mentioned that these services charges are being waived by 50% for one time only. We are sorry we inadvertently did not point out to you that we are not in any way prepared to pay any such charges as we feel that the same are un-justified and un-called for at this stage when you neither pointed out to us about the same at the time of discussions with us before sanction of this loan nor there is any mention about these charges in the facility letter.


We have now received another letter of 7^th March, 2012, from you, advising to have debited out account again with Rs. 3.00 lacs for the service charges. We feel that in the circumstances as explained by us above, any debit on account of such charges to our account are completely un-justified, illogical and frivolous to the business norms. Hence we strongly object to your such debits/charges and request you to please waive off the same and confirm.


We do need to avail of such facility from your bank and may require further loans also but in any case under these terms and conditions we cannot continue with you. We are enclosing herewith copy of agreement and copy of Sectioned letter for your ready reference and once again request you to please confirm that such debits/charges at any stage during the tenure of this facility, shall in any case be raised to our account.

Thanking you,

Your faithfully
For Gears India


Partner

Enc. a/a

Originally Posted by admin

Hello,

Send a written notice via registered post to the CMD of Standard Chartered Bank, mention all the details in it, attach print of the email and ask them for the proper solution so that you will not face such type of problem again.

Standard Chartered Bank
Chairman Managing Director
90 M G Road
Mumbai Maharashtra 400001