Dear Sir

I am holding a salary account with UTI Bank, Noida branch since May 05. i
would like to bring to notice some unethical business practices followed by this
bank to seek advice as well as inform members out here.

Whenever i have called the branch for any query/problem, they are in the habit
of transferring calls without informing you, and then cutting the connection
whenever they feel like. they are not in the habit of telling their names, so
you cant complain about any specific persons. i have made numerous complaints
about this (not giving out name) to UTI Bank through email, but i am yet to get
a satisfactory reply.

Recently, they took an inordinate time to change my addresss and issue a new
debit card. One day, the UTI Bank in Cochin gave me a missed call on my mobile
(thats a first too... getting a missed call from a bank). not knowing who had
given the missed call, i immediately called back. i asked the guy who was
online. he said "UTI Bank", who are you. i gave him my details. however, on
repeatedly asking him his name, this person refused to give me his name. and
then banged the phone down.

i again called up the bank, to the deputy manager (from his no on his visiting
card). i told him about the issue. he tried to avert the issue, by asking me to
forget the problem. he refused to give me the name of the person who had handled
the call.

next day, i gave a written complaint to the branch manager. he also tried
coaxing me to forget the matter. however, i asked him to let me know, whether
not giving out the name was a company policy (as it was always happening) or was
it the fault of the individual. he is yet to reply to the letter (i gave the
letter about 10 days ago).

i should also mention here what the port blair branch had done. i had the
occassion to visit the branch with a problem in may-jun last year. i demanded to
meet the branch manager. the receptionist directed me to one room, which had no
name plate or designation on either the door or the desk. i gave my details to
the guy sitting on the chair and enquired whether he was the branch manager. he
said yes. mind you, he once again, did not give out his name. what followed was
a big surprise to me... the guy actually insulted me for bringing up an issue of
Rs 20 being deducted from my account for large amount deposit. he even
sarcastically tried giving me 20 rupees from his own pocket !!!

i sent a detailed mail once again to UTI Bank. surprise of surprise !!! next
day, the port blair branch manager sends a mail, saying he wasnt present at the
bank that day.
so then who was the imposter?? UTI Bank is yet to give me the answer.

i have told UTI Bank that i will approach the RBI Ombudsman if they dont take
proper, evident and comensurate corrective action. till now, they have been
trying to shoo me away, by using their standard phrases of "regret the
inconvinience" and "we assure you of the best services"

i want to know, if i am right in asking the bank to identify the person who
speaks on the phone to a customer and what action can i take against the bank?

regards
Soumyajit Mohanty