this is kumar parashar, my father has a salary account with zero balance facility in icici bank, recently the debited rs 827 as QAB charges. when i went to icici branch in nirman vihar, they told me that the account was converted into normal savings account which required rs 10000 as minimum balance over each quater. this charge was debited as we could not maintain the required balance.
But we have received no notice regarding this conversion, no post, no messages either!
i am very upset with this kind of irresponsibility towards customer!

Dear Kumar Parashar,

We regret the inconvenience caused.
Please write to us with your contact details and account number at care@icicibank.com (Subject line: UID 265897). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Originally Posted by kumar parashar

this is kumar parashar, my father has a salary account with zero balance facility in icici bank, recently the debited rs 827 as QAB charges. when i went to icici branch in nirman vihar, they told me that the account was converted into normal savings account which required rs 10000 as minimum balance over each quater. this charge was debited as we could not maintain the required balance.
But we have received no notice regarding this conversion, no post, no messages either!
i am very upset with this kind of irresponsibility towards customer!

Originally Posted by kumar parashar

this is kumar parashar, my father has a salary account with zero balance facility in icici bank, recently the debited rs 827 as QAB charges. when i went to icici branch in nirman vihar, they told me that the account was converted into normal savings account which required rs 10000 as minimum balance over each quater. this charge was debited as we could not maintain the required balance.
But we have received no notice regarding this conversion, no post, no messages either!
i am very upset with this kind of irresponsibility towards customer!

Hello,

Kumar Parashar, mention your father name, contact address and the branch address. Apart from this also send a email to address mentioned by the ICICI team, wait for their reply and revert us back.

Hello,

This is Abhilasha Gautam, i have a salary account with icici bank since the past 2.5 years with zero balance facility and I am facing the same problem with the bank as Mr. Parashar. They have debited Rs. 827 from my account without any notification and when I spoke to a customer service executive, he told me that since their was no salary transfer in my account, they have converted the account into a savings account. Apart from this, when my father tried to deposit some money in my account, the bank executive told him that i have a debit of Rs. 1700. How is that even possible!! Negative balance!!!! Firstly they charge me Rs. 827 without any notification or intimation and then RS. 1700!! For what???

Please note that the customer service executive did not mention about this debit of Rs. 1700. I am not sure if the bank executive provided misleading information or what. Whatever is the case, it is very disappointing and i am facing a lot of trouble. I am not able to visit the branch and the phone banking officer is not helping. I am extremely disappointed with the bank and I would like this issue to be sorted out at the earliest.

Best way in this problem I find is to file a consumer complaint and demand a heavy compensation for bad service.
You don't need any advocates in this and you can handle your self. Ready formats and proceure can be found by googleing the subject.
Unless and untill over 1000 customer get compensation of 1,00,000/- each from cunsumer flora, ICICI bank will not start behaving properly. Since it is private bank it has no RTI and you can not get correct and true information. Reserve Bank is very slow or do not take action of there own nor they conduct Audit under Payment and Securities Act.
Hence in my openion best way is file Consumer Complaint and demand heavy compensation.
I have seen ICICI has employed Customer Relation team just to show they are very prompt. But you are the judge of the service and you have to take your decisions.
This is just a forum where you get advice and you have to take your decision.