I am one of saving a/c (0650000101199132) holder of Punjab National Bank, Model Town-III, Delhi-110009. The forgery of Rs.25000/-(Rupees Twenty Five Thousand Only) has been done with me due to negligent and carelessness of Bank Employee. I have given a complaint regarding the same on dated 16-July-2009 to the Manager and also write a mail to PNB complaint redressal authority on dated 23-July-2009 which is mail address is: complaint@pnb.co.in, acchugh@pnb.co.in, mohanmalathi@pnb.co.in. But I have not received any reply from them. Everyone is silent on this matter. Something wrong with the branch.

I already been informed Local Police station but they said it is a matter of bank. They suggested me go to RBI redressal complaint forum. That’s why I am writing you this letter. Please help me

Sir, storey is that Mr. Ashish (Fraud) has called me by the mobile number 9278814936, 9278544620 for Personal Loan of amount 2.00 lacks. He was told me that he is working with ICICI Bank. After discussion regarding loan rate, EMI etc. He has collected my ID proof, Address proof and six cheques of Punjab National Bank (Cheque numbers are 676988, 676990, 676986, 676987, 676991, 676989) on 13 July 2009. I have written “NOT FOR USE” on the left side of cheques and also cross the cheque on left top corner “A/c Payee Only” for my safe side.

On 15-July-2009, I came to know that one of my cheque no. 676986 has been withdrawn at the name of Sunil Kumar for Rs.25000/- (Rupees Twenty Five Thousand Only) from my main bank branch, Model Town-III, Delhi-9. Next day I visited the bank and came to know that the cheque has been withdrawn as a normal cash payment, I totally shocked that how is it possible? Because I was wrote “not for use” and “a/c payee” on the cheque. I told the bank employee to show me the cheque. When he showed me the cheque, I was again shocked because he cut the cheque from left side and removed the corner of cheque where I was mentioned “not for use” & “A/c payee”. Mr. Sunil Kumar (Fraud) wrote his name on the cheque in pay to column and filled the amount of Rs.25000/-(Rupees Twenty Five Thousand Only). He did three times my duplicate signature because luckily my original signature was not matched and also all three signature not matched with each other. In spite of these entire things, bank employee release the payment. I don’t know on which basis he release the payment to him, signature not matched, cheque’s corner is damaged and cheque length is not full.


On the same day I have given the complaint to the name of Bank Manager in the branch. But the Manager, Chief Manager wants to ignore their employee negligence and carelessness vice-versa they asked me why did you give blank cheque to unknown person? I have told them that I have not given blank cheque, I have write “not for use” and “a/c payee” on left side the cheque but he has removed that part from my cheque and make that blank. He (fraud) assured me that “this cheque only for ECS clearance so that’s no need to write in “Pay to”. First time I was applied the personal loan that’s why I followed what he said. But this excuse is not favor bank employee negligent and carelessness because cheque corner is damaged and signature is not matched and how can he accept the cheque with four signatures which is not matched with each other and cheque length is not full.

I have doubt that something wrong in the bank branch. Nobody is taking this matter seriously. Chief Manager, Manger. Everyone is trying to ignore this matter and also their attitude is not good. Actually its totally undigested thing that without signature matched, they release the payment. It is totally unbelievable.

Sir, please do the needful, I am waiting your reply. I want money back because why I have to pay someone negligent or carelessness

RAHUL KUMAR
PH: 9210655525