Dear Sir,

Kindly post your complaint in detailed manner. Pls. inform us whether you have any dues with the bank regarding credit card, loan or anything else.

Originally Posted by Unregistered

Hi,

Today I saw that there is an unauthorized withdrawal of Rs. 27,755.00 from my savings bank account of ICICI. I have never authorized ICICI bank to link my debit and the loan account, and this is against the banking rules. In my opinion the loan account and division of ICICI is different and ICICI savings bank account is different and they can not settle moneys from one account without the written authorization by the holder of the account.

Please guide on how to go about this malpractice of ICICI.

Hi,

We're sorry to hear about your experience with us. Please write to us with your contact details at care@icicibank.com. We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Originally Posted by advocate

Dear Sir,

Kindly post your complaint in detailed manner. Pls. inform us whether you have any dues with the bank regarding credit card, loan or anything else.

Hi,
I have a home loan account with them. and used to pay through ECS from my another bank (Citibank) account. And recently I lost my job. I went to them before there was any bouce of ECS, and asked them what is that I have to do. They said they can't help unless there is a bounce of ECS. Please come later after it has bounced.

I went there after bounce, they suggested I pay this outstanding and then they can help. I with not having a job, tried to pay using my savings, and then they suggested, I should try paying and they might have an offer in some time where a person who has lost job will be having rescheduling of the amortization. I said fine, I waited. But then in the end they said they do not have any policy like that.

And then there were some savings of mine in ICICI bank, which they withdrew the EMI amount from ICICI bank whereas my ECS is in Citibank. Now at no point in time I have authorized them to take my savings from ICICI bank.

This is the whole story. How should I go about this unauthorized money withdrawal by bank?

I had a credit card numbered 4477473716237008 and a savings account no. 003901549844 with ICICI Bank, Shivajinagar Branch, Pune. The card had an outstanding of Rs.16493 as of December 2006. The Bank withdrew the sum from my savings bank account without any notice to me. I contacted the bank on their online mailing system regarding the same. They said that I have signed an agreement with them that the money outstanding on my credit card can be recovered from any other relationship that I have with the bank. I asked them a copy of the same agreement which the bank says that they have not saved the copy of the agreement.

The amount of Rs.16493 was reimbursed to me wide a complaint to Banking ombudsman numbered 200809001280 dated: 13-11-2008.
I have following grievances -
1) The credit card company is reporting Rs. 16493 as Principal outstanding amount to the CIBIL database, whereas the original principal outstanding on the card is around Rs.8500.

2 ) When I raised the point of unlawful withdrawal from my savings account and returning the interest on it for the period, the company has responded negatively.
I would like to know that when the credit card company's money is paid after a delay they charge huge interest on it, while when the company illegally keeps consumers money should not the consumer be returned back the interest for that period at the same rate as the company charges to the consumer.