To, 2nd November, 2011
Customer Care Cell,
Haldiram Manufacturing Co. Pvt. Ltd
Delhi-Jaipur Highway
Gurgaon – 122001

sales@haldiram.com

Subject: Complaint about your HALDIRAMS “Namkeen Variety MOONG DAL (200 gms)” with (B.No.- A-30 09F) and Manufactured / Packed on October 2011.
Sir,
We are very regular consumers of your Haldiram products. This is in reference to your above mentioned range of namkeen product manufactured by your very esteemed company, which I had bought from a very reliable retail outlet in Agra, U.P.
I was very surprised on seeing many small worms in this product which had been cooked and fried with the moong dal pieces. The moong dal used for preparing this product was already infested with worms and your manufacturing unit prepared this product without checking on this fact. We as consumers consume your products because of the trust and reliability of your brand.
I have taken a very serious note of this matter, especially since the very trustworthy brand name “HALDIRAM” has broken our faith and is providing edible products with absolutely substandard material at the risk of the consumers health.
I have this packet for reference and would like your company to look into the matter seriously and at the very earliest and not tarnish the longstanding goodwill of your national and international brand and company.
Consumer,
Dr.Ajay Piparsania
9837332839