INDIA TODAY BOOK CLUB CHEATED ME


I am complaining here against the India Today Book Club. This Book Club is
harassing me since last 6 Months. The details of my complain are as follows:

On the month of November 2008 the India Today Book Club Offered me an offer
that if i accept an order of a SAAZ CD pack which cost around Rs.2249 then
they will give me a free Reebok Shoe and other lots of Gifts. In the month
november i accepted the parcel. there in the parcel it was written that i
should submit my invoice number and membership number to be eligible to get
my shoe and other gifts. The site they provide never displayed online.
Therefore i called the customer care of India Today Book Club. They asked me
for my order number, Invoice number and my membership number so that they
can dispatch my free gifts. They asked me my shoe size and i provided them
all the details that is needed. I made the first call to they customer care
in the month of november and since then i have made around 10 calls to them
to claim my gifts but every time i call them they make me hold my call for
30 mins and at the end they ask my shoe size and tell me that it will be
delivered within 15 days. This process repeated for 10 times till the end of
January 2009. After that i mailed the costumer care of India Today Book
Club. Replying my mail they asked me for my Shoe size and gave me assurance
that my shoe will be delivered soon. After that i have written around 15
mails to them and each and every time they reply me that " We apologize for
the inconvenience caused to you in this regard. With reference to your mail
we would like to inform you that as per your intimation we have checked your
all details, we have forwarded your concern to our senior Department, you
will receive your shoe 7 as soon as possible. We will provide you very soon
your new order number" . They same thing they are replying me from my
first mail to them till now. I started mailing them from the month of
January and now it is the mid of April an still i have got my shoe yet. I am
extremely feed up with the India Today Book Club as they have cheated me and
are still cheating me. If the consumer court want they email conversation of
the Book club and me i can also provide it. The India Today Book Club have
eaten my money and just sitting idle and harassing me.

--
Arup Kumar Pattanayak

Hello,

Kindly provide us your full contact details, bill details and membership details so that we can guide you accordingly.

I HAD ORDERED a fitness kit with India today book club on 13th june 2009 for 3190 which was charged to my card on 14th june. But regret till date the same has not delivered to my address. My repeated mails and phone calls did not get me the desired results.

Given below is the mail copy marked to them

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department. We request you that kindly wait for some days. You will receive the same soon.

Please note your Membership number ITBC0945189 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club

From: Pramod.Prasannan@relianceada.com [mailto:Pramod.Prasannan@relianceada.com]
Sent: Tuesday, July 21, 2009 5:37 PM
To: response (ITBC)
Subject: RE: Order no.7770027070 dt: 13th june


IT IS ALMOST A MONTH AND I AM YET TO RECEIVE MY CONSIGNMENTS WHICH HAS BEEN CHARGED TO MY ACCOUNT. EVEN IF A PERSON CARRYS THE PACKET BY ROAD IT WOULD HAVE REACHED AT MY ADDRESS................ UR ASSURANCE ARE NOT ENOUGH.

PL DO NOT FOOL AROUND. CONFIRM BACK IMMEDIATELY ON THE STATUS OF MY SHIPMENT.

REGRDS
PRAMOD PRASANNAN



Reliance Mobile - India's No. 1 Network is also "India's Most Trusted Service Brand"
Brand Equity 2009 Survey by The Economic Times

Response <response@indiatodaybookclub.com>
11-07-09 05:06 AM

To
<Pramod.Prasannan@relianceada.com>
cc

Subject
RE: Order no.7770027070 dt: 13th june









Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that your order has been dispatched from our end under the consignment number- ED695747931IN through SPEEDPOST courier on 17-JUN-2009. Kindly expect the delivery in 3 to 4 week from the date of dispatch. If you will not receive your order in the given time frame kindly get back to us.

Kindly refer your membership number- ITBC0945189 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club






Sent: Friday, July 10, 2009 6:00 PM
To: response (ITBC)
Subject: RE: Order no.7770027070 dt: 13th june


That was only for a pair of reebok socks nothing else. refer your invoce no GFA090000116 Invoice date 20 jun 09. WHAT ABOUT THE BALANCE MATERIAL ( track suit, shoes, bag, towel etc)

Please confirm back when the same is being sent .

regards
Pramod Prasannan
Response <response@indiatodaybookclub.com>
10-07-09 05:51 PM


cc

Subject
RE: Order no.7770027070 dt: 13th june

sir
when ever I call to India todaybookclub customer care they are not responding properly.They do not give the correct information about the draw of sweepstakes 60,0000 contest.India today group cheating the people by making orders of their products and not dispatching them. When will be the draw means they send the information this is the final month to draw.this information they are giving from January 2009.Recently I called them and asked when will be the draw they replied me August 15/2009.But there is no draw still at all.So please drag the group to court and help the public to save from their cheating tricks.


thanking you.

I have order for Gym bag and towel costing Rs.399. the transacction ID is 7770031964. its being almost 2 months i have not received the merchandise.the payment for the same was done at the time of placing the order. my several phone calls to customer care and emails could not get me the merchandise.

Thanks friends, I was suppose to order through India Times, thanks you people saved me

Hi,
I got a call from India Today Book Club to take a 12 Books pack + Holiday package + Return Air Fare for two. I asked them again and again if they have any different conditions and hidden costs thereafter, but I was told that there is no charges at all except Rs.2598, which I was supoosed to pay that time by credit card, on phone only by entering my credit card number and CVV2 number. The interface was not human and offer was looking attractive so I took the offer.
I also reffered them to one of my friend, when they asked me for one reference and unfortunately he also took the offer.
I was told that I can go for the holiday, just after getting the Invoice, followed by registering online. Also it was told that I can utilise the Air facility with the holiday package at the same time, by just giving a notice of 4 days in Advance. But.......
When I actually got the offer and saw the details, I was totally shocked, they have all the conditions (to inform in 45 days advance, Rs.800 extra for the holiday package etc.)
ITBC cheated me and now I need your help and suggestion. If I dont get any responce, I will definately take whatever Legal action I can by myself.
I wont let them go by any means. If some one has a similar experience and can guide me how to tackle this one venture of so called Best Media House of India, please let me know.
My Gmail Id is - kuvar.diwakar@gmail.com

Dear sir
I have orderd a reebok fitness kit to ITBC as adds on newspaper DAINIK BHASHKER JABALPUR dt. 28-03-09 & paid rs 3199/- by cradit card (bobcard) . cradit card bill say amount paid to LIVING MEDIA INDIA LTD. tran.dt. 29-03-09 & ref.no. 616617. payment confirmed on 30-03-09 booking i d given 7700052868 & membership no. given ITBC09979452. promissed to send the goods within 3 weeks but not sended. after sending lots of mail and expensive s.t.d. calls to 011-40502424 i was told goods sended on 2nd may 09 by dart mail courior (consignment no. 6127258826) but still unreceived. by replied e-mail ITBC always said the goods will be send very soon. i advised by them to make confirmation from datr mail & make lots of std calls to 0120-3069300 but no result at all. now on i made last call on 10-09-09 to 011-40502424 & some mr. azim khan (supervisor) told me that dartmail reported the goods been deliverd to me & nothing can be done. as i said him i did not found the matarial & ask him to mail if have recipt by me but denied.
sir i sended them a legal notice on 19-09-09 but i did not get the acknowladgement & dont know either thay got the notice or not. i have mailed them a copy of the notice but no responce at all.
sir now i feel cheated badly & dont know what to do? i spend a big amount to making long std calls to ITBC &DARTMAIL.
sir now i looking for you to get help & protection of my consumer right.
thanks
DEVASHEESH CHATTERJEE
NC-127 M.P.P.G.C.L.COLONY CHACHAI
DISTT. ANUPPUR 484220
MAIL-jhumku@hotmail.com
9425471556

Hello,

Send a written notice via registered post to the CMD of the parent company about your problem, mention all the complaints no. in it and ask them for the proper solution so that you will not face such type of problem again.

Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue with in the mention time of 15 to 20 days.:&

If still have a question then feel free to contact us again.

SIR

BELOW IS THE LISTED MAILS AGAINST THE CLUB WHICH I HAVE COMMUNICATED THEM BUT TILL DATE I HAVE NOT RECEIVED MY ORDER.

Flag this messageRE: [Suspected Spam] - Fw: RE: [Suspected Spam] - Fw: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058Monday, 21 September, 2009 10:20 AM
From: "feedbackclub" <feedbackclub@indiatodaybookclub.com>Add sender to ContactsTo: "'Vikash Agarwal'" <alankit2014@yahoo.co.in>

Dear Member,



Thanks for your mail to us.



With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.



Assure you of our best possible services always.



We shall be happy to render any further assistance or clarification that you may require.



For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM , all 7 days) or write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Praveen

India Today Book Club








--------------------------------------------------------------------------------

From: Vikash Agarwal [mailto:alankit2014@yahoo.co.in]
Sent: Sunday, September 20, 2009 5:33 PM
To: Feedback
Subject: [Suspected Spam] - Fw: RE: [Suspected Spam] - Fw: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058




SIR



ENCLOSE PLS SEE THE STATEMENT DETAILS WHERE IT CLEARLY REFLECTS THAT ON 19.06.2009 RS. 2248/- HAS BEEN DEBITED IN THE NAME OF LIVING MEDIA. KINDLY GO THROUGH IT AND REFUND MY AMOUNT DEBITED BY YOU AGAINST NON DELIVERY OF YOUR ORDER.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Sun, 20/9/09, Feedback Club <feedback@indiatodaybookclub.com> wrote:


From: Feedback Club <feedback@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - Fw: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058
To: "'Vikash Agarwal'" <alankit2014@yahoo.co.in>
Date: Sunday, 20 September, 2009, 5:24 PM

Dear Member,



We apologize for the inconvenience cause to you.



With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always



For further queries & assistance please feel free to call at our helpline 011-40502424.



Thanks & Regards

Kuldeep Singh

India Today Book Club












--------------------------------------------------------------------------------

From: Vikash Agarwal [mailto:alankit2014@yahoo.co.in]
Sent: Sunday, September 20, 2009 12:10 PM
To: Feedback
Subject: [Suspected Spam] - Fw: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058



SIR



TILL DATE NEITHER I HAVE RECEIVED MY ABOVE ORDER NOR YOU HAVE REFUNDED MY MONEY, KINDLY ARRANGE TO REFUND MY AMOUNT AS SOON AS POSSIBLE.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Sat, 5/9/09, Vikash Agarwal <alankit2014@yahoo.co.in> wrote:


From: Vikash Agarwal <alankit2014@yahoo.co.in>
Subject: Fw: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058
To: "Feedback Club" <feedback@indiatodaybookclub.com>
Date: Saturday, 5 September, 2009, 1:09 PM

SIR



AFTER SO MUCH OF REMINDER FOR THE ABOVE ORDER YOU HAVE NOT STILL DELIVERED MY ORDER, I THINK YOU ARE UNABLE TO MAKE YOUR COMMITMENT FULFIL, KINDLY REFUND MY AMOUNT WHICH YOU HAVE DEBITED TO MY ACCOUNT AS EARLY AS POSSIBLE OTHERWISE LEGAL ACTION MAY BE TAKEN AGAINST YOUR CHEATER COMPANY.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Sat, 22/8/09, Vikash Agarwal <alankit2014@yahoo.co.in> wrote:


From: Vikash Agarwal <alankit2014@yahoo.co.in>
Subject: Re: Fw: RE: MY ORDER NO MITBC-WEB-52437058
To: "Feedback Club" <feedback@indiatodaybookclub.com>
Date: Saturday, 22 August, 2009, 5:19 PM

SIR



ITS A BLEADY SHAME OF YOUR COMPANY THAT TILL DATE MY ORDER HAS NOT BEEN RECEIVED, ITS SEEMS YOU ARE CHEATING THE PUBLIC, I HAVE ONE SUGEESTION FOR YOUR COMPANY TAKE A KATORA AND SIT IN THE STREET TO BEG MONEY, YOU PEOPLE WILL EARN MORE.



ONE OF YOUR SENIOR PERSON NAME PRIYA HAS COMMITTED ME TO DELIVER THE PARCEL WITHIN SEVEN DAYS ON 13.08.2009, BUT SHE ALSO FAILS. I AM LODGING A COMPLAINT AGAINST YOUR COMPANY TO KOLKATA COURT , KINDLY REPLY THE MATTER TO MY ADVOCATE WHEN MY LEGEAL NOTICE WILL BE ISSUED TO YOU.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Thu, 6/8/09, Vikash Agarwal <alankit2014@yahoo.co.in> wrote:


From: Vikash Agarwal <alankit2014@yahoo.co.in>
Subject: Fw: RE: MY ORDER NO MITBC-WEB-52437058
To: feedback@indiatodaybookclub.com
Date: Thursday, 6 August, 2009, 2:36 PM

SIR



I HAVE REQUESTED YOU TO KINDLY PROVIDE ME THE THE DETAILS OF THE PERSON IN CHARGE, YOU ALL ARE MAKING FOOL TO THE PUBLIC, I HAVE ALREADY PLANED TO LODGED A COMPLAINT AGAINST YOU.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Thu, 6/8/09, Feedback Club <feedback@indiatodaybookclub.com> wrote:


From: Feedback Club <feedback@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: MY ORDER NO MITBC-WEB-52437058
To: "'Vikash Agarwal'" <alankit2014@yahoo.co.in>
Date: Thursday, 6 August, 2009, 2:03 PM

Dear Member,



We apologize for the inconvenience cause to you.



With reference to your mail, we would like to inform you that due to some technical problem your order was not been proceed to be dispatched. Now we have forwarded your complaint to our concern department. Soon it would be dispatched from our end. Kindly wait for 14 working days. We are trying to handover it to you as soon as possible.



Please feel free to get back to us for further assistance/clarifications.



Assuring you of the best possible services, always



For further queries & assistance please feel free to call at our helpline 011-40502424.



Thanks & Regards

Kuldeep Singh

India Today Book Club




--------------------------------------------------------------------------------

From: Vikash Agarwal [mailto:alankit2014@yahoo.co.in]
Sent: Wednesday, August 05, 2009 1:58 PM
To: Feedback
Subject: [Suspected Spam] - RE: MY ORDER NO MITBC-WEB-52437058



SIR



TILL DATE I HAVE NOT RECD. MY ORDER WHAT ACTION SHOULD BE TAKEN AGAINST YOUR COMPANY FOR DELAY AND LOSSES INCURRED TO ME.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Sat, 25/7/09, Vikash Agarwal <alankit2014@yahoo.co.in> wrote:


From: Vikash Agarwal <alankit2014@yahoo.co.in>
Subject: RE: MY ORDER NO MITBC-WEB-52437058
To: "Feedback Club" <feedback@indiatodaybookclub.com>
Date: Saturday, 25 July, 2009, 12:34 PM

SIR



ITS A VER SHAME ON BEHALF OF YOUR COMPANY THAT MY ORDER HAS NOT BEEN PLACED TIIL DATE, IF WITHIN 2 DAYS MY ORDER WILL NOT BE DELIVERED I WILL HAVE TO TAKE LEGAL ACTION AGAINST YOUR CHEATER COMPANY.

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312



--- On Tue, 7/7/09, Feedback Club <feedback@indiatodaybookclub.com> wrote:


From: Feedback Club <feedback@indiatodaybookclub.com>
Subject: RE: MY ORDER NO MITBC-WEB-52437058
To: "'Vikash Agarwal'" <alankit2014@yahoo.co.in>
Date: Tuesday, 7 July, 2009, 5:59 PM

Dear Member,



We sincerely apologize for inconvenience caused to you..



With reference to your mail we would like to inform you that we have forwarded your mail to our concern department.



We ensure you that you will receive your order very soon.



We value your association with India Today Book Club and thank you for your patronage & co-operation.



For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Thanks & Regards,

Susheel kumar

Executive-Customer Relations

India Today Book Club


--------------------------------------------------------------------------------

From: Vikash Agarwal [mailto:alankit2014@yahoo.co.in]
Sent: Tuesday, July 07, 2009 5:25 PM
To: Feedback
Subject: RE : MY ORDER NO MITBC-WEB-52437058



SIR



I HAVE MADE AN ORDER AGAINST YOUR NO MITBC-WEB-52437058 ON 19.06..2009, BUT I WAS SURPRISED WHEN I CALL YOUR NO AT 011-40502424, FIRSTLY YOUR REPRESENTATIVE TELLS ME THAT YOUR PAYMENT HAS NOT BEEN RECD.. BY US, THEN I CHECKED MY ACCOUNT WHERE THE PAYMENT OF RS. 2248/- HAS BEEN DEBITED IN THE NAME OF Living Media India Limited (India Today), I AGAIN CALL YOUR REPRESENTATIVE THEN HE AGREES THAT THE PAYMENT IS RECD., I THEN AGAIN ASK YOUR REPRESENTATIVE WHEN WILL MY ORDER BE DELIVERED, HE IN A VERY UGLY MOOD TELL THAT IT MAY TAKE AROUND MORE NEXT 15 TO 20 DAYS. SIR IT SEEMS YOUR COMPANY IS A VERY MUCH LIER AND CHEATER FOR WHICH I HAVE TO TAKE STRICT ACTION AGAINST YOU LEGALLY.





VIKASH AGARWAL

(9339859312)

Vikash Agarwal

Alankit- 02014 -Kolkata

Mb No:9339859312

at the outset let me tell u that ITBC has the world's most pathetic customer care service.

now to the problem... i had done two bookings on 21 sep 09-- booking id 440008742 and 440008757 and did the payment using my credit card at the same time.

booking id 440008742
this included a Samsung Star 3G phone (as told by customer service rep-sachin, and pankaj,senior DSR), a Reebok fitness kit, a 3d2nights holiday voucher plus return air tickets (including all taxes, as told by customer service rep), and a refund voucher of Rs 699/- which had been pending since my last transaction.i paid Rs. 9498/-. i RE-CONFIRMED, RE-RE-CONFIRMED, RE-RE-RE-CONFIRMED abt everything, specially the 3G phone and air tickets inclusive of taxes. the communication must be recorded in ITBC's crappy system.. so they shud check that up before trying to tell me something more pathetic.

i requested the rep that i needed the items within 10 days, and he PROMISED me that they will reach within a week as he would put the case as URGENT.

pankaj, the senior DSR also gave me three customer service nos, his own number.... also, sachin also gave me his number...

now, this company is such a fraud, and full of bastards.... these bastard customer service reps' nos do not exist... the customer service nos 01204786900 and 18001024242 just do not exist.. and the 3rd no. 011-40502424 connects to the recorded voice menu, but never to the customer service rep!! i have tried some 50 times, and even held the call for 20-25 mins....

after 28 days, i received a samsung star phone on 19th oct, instead of samsung star 3G phone... and i havent received anything else till now!!

booking id 440008757
it was for a samsung home theatre system plus a samsung dvd player... and i was supposed to get a Kodak C180 digicam, 3D2N holiday voucher and flight tickets free... i was supposed to pay 7598/- while i was charged 7898/-. i havent even got that 300 /- refund till now which was charged wrongly

i didnt receive anything till now... and none of ur bloody customer service nos connect...

today i finally received samsung dvd player+HT system.. with a reebok watch.... what the fuck??

where the hell is the digicam? and where are both the holiday vouchers and both sets of air tickets???

does this company have any fucking sense or moral values??? they are just cheating consumers!!!

I WANT AN IMMEDIATE REFUND OF MY MONEY, AND ITBC CAN COLLECT the ITEMS BACK....

OTHERWISE I'LL HAVE TO FILE A CASE AGAINST ITBC IN CONSUMER FORUM.....

Folks! a big thank you to you. I was just going to place my order at ITBC when something prompted to go online and google them. I was shocked to see only negative feedback. NOTHING POSITIVE!
Needless to say, I have decided not to procceed with the order.

Thanks!
J

I was about to be the victim.

I think going by so many complaint threads it just shows that people should atleast do a google search if they recieve any online offer before ordering. BTW india today book club has been renamed to bagittoday probably to avoid all the publicity gained from previous name.

-Dinesh

Dear Team,
I have booked a assignment( fitness kit ) on dt - 06th Dec'09 from ur concern.Till date i have not got my assignment on my resi address.While booking the same by my basic telephone no i have been passed with an order no. 880026464.Now request you to pls cancell the assignment and refund my payment of Rs.3199/- which i have paid the same via ICICI Credit card.

Request ur urgent attention on the same.Now i just don't want to take the same and want to cancell the same.

Thanks & Regards,

Arpit Srivastava