Please find my complain given bellow. The mails I received from India Today Book Club are also here as trailing mail.
My-self Angshuman Ghosh (ITBC09172787, Order no: 880022523), a worst sufferer being a member of India today book Club.
After passing 8 letters to the response of India today book club I am here to get the justice.

Let me come to the details.

I attempted to get Reebok fitness kit from your India today book club on 24th Nov'09.

On 24-Nov-09:

At First, I tried to place my order in the following address (My residential address):
Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757
The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.

Then, I tried second times with my office address as mentioned below.
Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.
The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.

Up to this it was good.
--------------------------------------------
On 28th Nov'09:
I got a phone call from your India today book club (+911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.
I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with India today book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned credit card.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not...this make the doubt to me regarding the transaction. and the lady just said her nickname Ritu (or false !!) and the order no ID:880022523!!!! and dropped the phone.

>>>> I think its not a hard task to you to identify the lady who made the transaction.
>>>>Instantly I called back to India today book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to order@indiatodaybookclub.com.

>>> I also sent a mail to response@indiatodaybookclub.com.as well as order@indiatodaybookclub.com at the same day (28-nov-09), I made the second transaction for cancellation of order (880022523) and money refund.
---------------------------------------------------------------

On 30-Nov-09:
Again I sent a mail regarding the cancellation of order (880022523) and refund of money.

--------------------------------------------------------
On 01-Dec-09

I received a reply from Dominic Savio, India Today Book Club. He mentioned there it was impossible to cancel the order as because it was already dispatched.
I don’t know how this was shipped as I informed the details of the matter just after placing the second order (It’s better to say that I was compelled to place the second order by the lady of India Today Book Club.)

>> Again I sent a mail to India Today Book Club, regarding the same issue mentioning that I might go to consumer forum regarding the same matter.
--------------------------------------------------------------------
On-04-Dec-09
I received a mail from Amit Kumar, Executive Relations, India Today Book Club. He suggested me for refusing the parcel on my door step. As soon as it will be returned, they will arrange for the refund.
>>>> The same day I replied that “Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my credit card account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.

If my order (ID: 880022523) is not cancelled I will go to consumer forum,human rights and also to the higher authority.”
-------------------------------------------------
07-Dec-09

The parcel reached by Blue-dart courier but I refused that.
The consignment no was: 43588585224.
I sent a mail regarding the fact also reminding the letter from Amit regarding the refund of my money.
“As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09”

>> The same day I received the relply from Jagriti, India Today Book Club. He/She mentioned that after receiving back the parcel they will arrange refund.
--------------------------------------------
On 29-Dec-09:
After 22 days, I checked the details of my Citi Bank credit card account (from where the amount Rs. 2298/ was debited). Nothing was credited to my account from India today book club.

>>I sent mail to India today book club twice at the same day, to make the refund of my money.

>>I received two reply from them (Praveen and Prachi). They mentioned “With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.
We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.

>> Again I replied to refund my money back to my account by the first week of Jan’2010.
---------------------------------------------
I request you to do the needful for refunding my money to the concerned credit card ASAP.
How long the people will be harassed by India today Book Club???(!!!!).
Why the India Today employees tells lie and compel the customer for getting same product twice???
They should be punished/ penalized.
Angshuman Ghosh.
Complain no: 243244.
Order Id: 880022523
Courier consignment no: 43588585224.
Amount Rs. 2298/-,



----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/30/2009 11:19 AM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/29/2009 02:04 PM
To
Response <response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!




Dear Prachi,

Thanks for handling my case.

Hope this will not be the tuffest puzzles to you and I will get my money back by the first week of jan'2010.(??!)

I think, another 7 day's will be sufficient to resolve this problem.

Hope the new year 2010 will bring good luck for me!!!!!

N.B: This is my 8 th mail against one complain (No: 243244).

Thanks in advance for your cooperation.
Angshuman Ghosh





Response <response@indiatodaybookclub.com>
12/29/2009 01:04 PM
To
<angshuman@chembiotek.com>
cc

Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!





Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.

We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.

Please note your Membership number ITBC09172787 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Prachi
Executive Relations
India Today Book Club



From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 29, 2009 12:39 PM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!


Dear Praveen,

Thanks a lot for sharp reply.
I am not understanding 'POD' what's that??
However following details I have with me which are already mentioned in trailing mail.

Complain no: 243244.
Order Id: 880022523
Courier consignment no : 43588585224.
Amount Rs. 2298/-

If you need any other information from my end, please feel free to ask me. I am always here to cooperate with you.

It's already 1 month over. Is it not enough time to resolve such a simple task.!!!!!

I hope in the new Year 2010, India today book club will take the resolution to make their operation faster and not to harass people by taking the advantage of their innocent nature .

N.B: This is my 7th mail against one complain (No: 243244).

Thanks,
Angshuman




Response <response@indiatodaybookclub.com>
12/29/2009 12:04 PM

To
<angshuman@chembiotek.com>
cc

Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!








Dear member,


We apologize for the inconvenience caused to you in this regard.


With reference to your mail we would like to inform you that we might have received the parcel back. But it is not uploaded in our database.


So we request you kindly provide us some more working days to upload and do the needful. However if you provide us POD so we can forward to concern department for uploading the same on urgent basis.

For further queries, please feel free to call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days)


Thanks & Regards
PRAVEEN
India Today Book Club



From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 29, 2009 11:08 AM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!


Dear Sir,

It's already 22 day's over the courier returned and one month over since I launched the complain.

How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!

Please feel free to say me that weather you are willing to refund the money or I will go to consumer forum.

I know it's my fault to be a member of 'India today book club'. Hope I will never do such a mistake.

Please refund my money (Rs. 2298/) to my respective credit card account.

Thanks in advance for your cooperation.

Angshuman


Response <response@indiatodaybookclub.com>
12/07/2009 02:20 PM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Cancel order- ID: 880022523 and refused consignment no: 43588585224









Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that as soon as your parcel will come back to us and updated in our database do we will do needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Jagriti
India Today Book Club


From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: 2009-12-07 13:37
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: Sub:Cancel order- ID: 880022523 and refused consignment no: 43588585224


Dear Sir,

Today (7th Dec'09), the courier by Blue-dart reached to me but I refused that.
The consignment no was: 43588585224.

As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09

Thanks,
Anghuman Ghosh
----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/07/2009 01:22 PM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/04/2009 11:33 AM


To
Response <response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with meLink









Dear Sir,

I got your point.
But as I am not interested for that product and already made the complain instantly to cancel the order then how that was dispatched.
Are you compelled me to get it? (!).
Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my creditcard account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.

If my order (ID: 880022523) is not cancelled I will go to consumer forum,human rights and also to the higher authority.

Thanks,
Angshuman
Response <response@indiatodaybookclub.com>
12/04/2009 10:36 AM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me











Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that as your order have been fully processed from our end so it is not possible for us to cancel your order. Kindly refuse the order at your doorstep if you are not interested. As soon as we will receive it back we will arrange the refund.

Please note your Membership number ITBC09172787 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club








From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 01, 2009 12:42 PM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me


Dear Sir,

I am absolutely surprised that I was made that transaction (forcefully done by your customer care representative) on 28th Nov'09 and logged my complain on the same day by phone and email both. After that I got in touch with you everyday by phone and email both regarding the same matter.

How the order was dispatched before getting punched ??? (marked green in may mail dated 28-Nov-09).

Though today your customercare representative informed me that the order is cancelled: my complain no is 243244.
Order no 880022523 should be cancelled and the money will be refunded to my corresponding credit card account

If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also higher authority.

Thanks,
Angshuman
Response <response@indiatodaybookclub.com>
12/01/2009 11:44 AM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me














Dear Member,

We thank you for your mail to us.

With reference to your mail, we would like to inform you that your order has been dispatched from our side; it is not possible to cancel your order.

Please not your Membership number for your future reference: ITBC09172787

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424 or 1800 1024242 toll free).

Thanks & Regards,
Dominic Savio,
India Today Book Club








From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: 2009-11-30 11:05
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: Fw: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me


Dear Sir,

Sub: Need email confirmation regarding cancellation of order: 880022523 and dispatch status of order:M-COMMERCE/0GA090091242

As I was asked by your customer care representative to call you again on 30th Nov'09 regarding the cancellation of my order (ID: 880022523), I tried to get you at 01140502424 and just now (10. 40 AM) I get in touch with one of your customer care representative named Ms/Mrs Priya Srivastava over phone and she informed me that my order ID: 880022523 is already cancelled and I will get the refund in my credit-card account within 2-3 wks.

She also mentioned that order no M-COMMERCE/0GA090091242 is already dispatched and will be arrived to me shortly.

If so, I am very happy with your customer-care service, but still I need the confirmation through email, regarding the same matter.


Thanks for your cooperation.
Angshuman


----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 11/30/2009 10:40 AM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
11/28/2009 03:56 PM



To
<response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
Urgent!!!! . Cancell order- ID: 880022523 ...Fraud with meLink












Dear Sir,

I am Angshuman Ghosh, working as a scientist in chembiotek (TCGLS company) involved in innovative research. As we don't have enough time to go for shopping we usually do it via internet.
This is the first time I faced such fraud from your company.

Let me come to the details.

I attempted to get reebok fitness kit from your Indiatodaybookclub on 24th Nov'09.
1. At First, I tried to place my order in the following address ( My residential address):

Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757

The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.

2. Then, I tried second times with my office address as mentioned below.

Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.

The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.

Today (28th Nov'09) I got a phone call from your indiatoday bookclub (+911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.

I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with indiatoday book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned creditcard.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not...this make the doubt to me regarding the transaction..and the lady just said her nickname Ritu (or false !!) and the order no ID:880022523!!!! and dropped the phone.
I think its not a hard task to you to identify the lady who made the transaction.

I called to citibank customer care and they confirmed me that both the transaction are valid with the same amount Rs.2298/. That means the last transaction was carried out by me, giving me a wrong information, to promote sales.

Instantly I called back to Indiatoday book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to order@indiatodaybookclub.com. Now I am doing it so.

As today was holiday I was in my home and the trailing mail was in my office login so I come to office to get the details and to mail you.

I would like to request you to cancel the today's order and make refund the amount to my citibank credit card.

And also take necessary action so that this type of fraud again can not be done by your employees. As this type of online shopping is done based on customer caring service, such type of incident will loose your goodwill and ofcourse will loose your customers.

Thanks and regards,

Angshuman Ghosh
<response@indiatodaybookclub.com>
11/27/2009 01:05 PM

--------------------------------------------------------------------------------------- order palced with my Office address.

To
angshuman@chembiotek.com
cc

Subject
Order Confirmation from India Today Book Club

Dear Angshuman

Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA090091242. The order value is Rs. 2298 and Order Date is 26-NOV-09. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at 011-40502424(10 a.m.
to 6 p.m.) or SMS ITBC to 52424.


Yours Sincerely

India Today Book Club

On 29th Nov'2009 i had received a call from india today book club the executive name was Mr. Kabir singh & he offered a package which was too mouth watering. The package was that by paying Rs. 16999/- i will get one sony LCD tv & HTC touch 2 mobile phone. i asked several times that i hope this is not a joke but that guy convinced me & took my credit card details at the same time. The very next day he called again & offered the same package in case i would like to buy another one & i took another package so in total i paid Rs. 16999 x 2 = 33998 to india today book club from my citibank credit card. but i was surprised & worried so i called the helpline people & inquired about the package & they said we have no such package somebody must have misguided you. After a long search i found one no. of india today book club office based in cannught place new delhi & spoke to Mr. Rohit Kumar & explained the whole episode. but he didnt take the initiative of helping the customer. but i kept on calling him & trying to make him realize about my problem. later on i got a call from book club call centre & wanted to solve my problem. but it been more than one month no body helped me out, infact this rohit whose no. is 011-23315801 extn. 314 is trying to avoid my calls.
please help me as my card details are shared with an unknown person. They simply sent a mobile phone which i refused to accept. kindly help as i am in big tension & not able to concentrate on my routine activities.
This rohit is the only window person who can help me out but he is like taking this episode very lightly. now my bank people are after me to make such a huge payment. i am in a big trouble as India today book club is not giving me the deal which offered me, neither returning my money. they all have accepted this mistake which was done by there employee. they said they have already kicked that person out of the company. but i have nothing to do with that person i just want my deal which they have offered to me.
i hope for a better response this time.

regards

Manish Agarwal
+91-9891279849

India Today Book Club is a fraud concren. Now they have shifted to 'Bagit Today'. Their Moto is like to cheat people by telling lie. If you can cheat 1% people of India, say by Rs.1000/ for each. Imagine the money you can earn by cheating; assuming we are now 120 crore.

We are the yo-yo guy who placed order relying on them . I am also the same victim who is not getting the refund of my money for a cancelled order.

i was purchase a kodack camera,through telemarketing of india today book club.the person who call me told that if u purchase a kodack camera you get one sun glass, one gift copoun,and a tour packege. but i was receive only tour packege with this camera. they are cheat me .i was tall them & mail.then the peoples are told me to return the camera and you get your money(5740+courier charge400).
i was return the camera through DTDC COURIER on 23/11/2009. since then i am waiting to get my money back. i was mail 15 times. what i should do?
best regards,
rashmi ranjan sahu,
9322435815
rashmi78ranjan@yahoo.co.in

Hello,

Have you checked the status of delivery ?

Sir/Madam,

Please note till now i have not received the ordered product booking id 110050640 - Reebok kids 2 sets. Kindly note this is not my gift i have paid for this order Rs 6396/- i have ordered on Nov 29 till now i have not received the parcel. I have given the address again the below address is already having in your records because i have received the other products like Premium booking ID 110050625 - Sigma tel mobile 2 nos and 110050645 - swatch watch in the same address which you have in your records. I dont know why i am not getting this parcell again. I have complained again on 02 Jan also and i have received the message saying that you have order has been processed your order no 0EA090002278 till now i have not received the same. Kindly look into this and confirm immediately.

More over i have ordered three more orders below kindly confirm the status for these as well.

1. golden booking ID GB_110057141 - Kodak digital camera

2. golden booking Unique id - 110057960 - Nokia mobile - in the amount of Rs 5098

3.golden booking Unique id - 110057956 - Nokia mobile - in the amount of Rs 5098

I expecting your immediate assistance on all the above.Sir/Madam,

Please note till now i have not received the ordered product booking id 110050640 - Reebok kids 2 sets. Kindly note this is not my gift i have paid for this order Rs 6396/- i have ordered on Nov 29 till now i have not received the parcel. I have given the address again the below address is already having in your records because i have received the other products like Premium booking ID 110050625 - Sigma tel mobile 2 nos and 110050645 - swatch watch in the same address which you have in your records. I dont know why i am not getting this parcell again. I have complained again on 02 Jan also and i have received the message saying that you have order has been processed your order no 0EA090002278 till now i have not received the same. Kindly look into this and confirm immediately.

More over i have ordered three more orders below kindly confirm the status for these as well.

1. golden booking ID GB_110057141 - Kodak digital camera

2. golden booking Unique id - 110057960 - Nokia mobile - in the amount of Rs 5098

3.golden booking Unique id - 110057956 - Nokia mobile - in the amount of Rs 5098

I expecting your immediate assistance or return my money back for all the above order.

Regards
Hari

Regards
Hari

This are all the mails sent to them & they have cheated me taken my money & not have delivered the goods & know they are not even responding any

Re: order no 110050956
Sun, January 31, 2010 6:39:19 PM
From:
mohammed hussain <birjandim2003@yahoo.com>
Add to Contacts
To: Response <Response@indiatodaybookclub.com>
Dear sir
The authentication code is 110050956 which was given to me on phone at the time of booking for Reebok Kit.
Thanks
Saied Reza

From: Response <Response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Tue, January 26, 2010 3:50:38 PM
Subject: RE: order no 110050956


Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you that we are unable to help you out in the same concern if you do not provide us that.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Praveen
India Today Book Club


From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Tuesday, January 26, 2010 3:05 PM
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
After so many mails & all the scan statement of the ICICI card from which the payment was collected, no response from the company.
This clears what are the intention of ur company, ur intention is to rip customers & cheat them & the company is a history cheater & fraud.
I am cheated by the company & I am not going to live I am going to take all the action I can take (criminal ) live the blog on net & bad experiences about & I am going to give ad in local news paper informing ur company is CHET FUND COMPANY.
SAIED REZA

From: mohammed hussain <birjandim2003@yahoo.com>
To: Response <response@indiatodaybookclub.com>
Sent: Thu, January 21, 2010 6:46:15 PM
Subject: Re: order no 110050956

Dear sir
stop playing behind the bush, This is the last mail I am sending you I have already field criminal complain against you in the police station & have send the complain to ICICI credit card.
The only no provided by you was 110050956 by ur staff when I pleased the order after that no responce from ur side.
I can not understand what you mean by authentication code.
The credit card no 4477474546647002 was debited by Living MEDIA India Today DELHI Rs 3199. On 30/11/2009.
I have sent several the scan copy of the same to you. You all are only cheaters. So stop playing the full.
Every time asking for different details to past time.
Thanking you
Saied Reza

From: Response <response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Thu, January 21, 2010 5:03:14 PM
Subject: RE: order no 110050956

Dear Member,

We thank you for your mail to us.

With reference to your mail we request you that kindly provide us the authentication code against your payment so that we can do the needful without any further delay.
Waiting for your revert.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Wednesday, January 20, 2010 3:41 PM
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
Please fulling customers because what you are asking is already in the statement attached with the past letter, so stop playing games.
I have attached the copy of credit card copy again.
Saied Reza
FOR UR KIND INFORMATION I AM KEEPING ALL THE MAILS AS EVIDENCE.

From: Response <response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Wed, January 20, 2010 3:11:09 PM
Subject: RE: order no

Dear Member,

We thank you for your mail to us.

With reference to your mail we request you that kindly provide us your complete credit card number so that we can check the details and inform you the same.
Waiting for your revert.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club


From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Tuesday, January 19, 2010 10:34 AM
To: response (ITBC)
Subject: Re: order no

Dear sir
It is already 10 days from ur bold sheat reply to give time my money is not refunded after you have received the scan copy of statement of my credit card & it is about 50 days from the order & the payment collected money from my account & also stop sending apology mails in reply because ur company is a cheat ting company & there are thousands of complain against them. I am paying interest on the amount deducted by you.
I have already launched complain with customer protect cell & today I am going to local police for the same.
Thanks
SAIED REZA

DO NOT REPLY WITH UR FORMAL APOLOGIES A COMMON LETTER TO FULL CUSTOMERS> WHICH IS UR REGULAR PRACTISE>


From: Response <Response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Mon, January 11, 2010 5:58:34 PM
Subject: RE: order no 110050956

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to request you kindly provide us some time for same so that we can do needful for you.
We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or SMS to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Praveen
India Today Book Club



From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Monday, January 11, 2010 3:44 PM
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
I am seek of reading ur mails apologising they are all hip of junk. I want my money back immediately I am not prepare to wait any more , all ur mails are attached with this mail for asking more time & ur stupid excuses, ur company is only a Chet fund company.
I am going to report it to local police & GRAHK SURAKSHA DEPT.
I have also collected evidence from other customers who have been cheated in the same manner & other manners.
Thanking you
SAIED REZA

From: Response <response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Mon, January 11, 2010 8:55:49 AM
Subject: RE: order no 110050956

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time .
Once again we sincerely apologize for the inconvenience.
We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
India Today Book Club




From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: 2010-01-09 11:15
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
This is the scan copy of my payment towards the order, I want immediate refund within 3 working day, if I do not get it I will be claiming the interest charged on my account. You failed to send the order I do not care if it was a technical problem on ur side.
I think ur company is a Chet fund company I have gone through the blog left on the site & will do the same & warn others about this, ur company miss leads the customer.
Once again you have advertised in our local new paper I am contacting them to stop the practice I all ready informed CUSTOMER CARE CELL.
Thanks
SAIED REZA

From: Response <response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Wed, December 30, 2009 11:22:56 AM
Subject: RE: order no 110050956

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club


From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Tuesday, December 29, 2009 5:17 PM
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
There is reason to wait for the order from ur company because it is a chet fund company, still no response from ur side & have not received the order.
Please refund immediately my money to my credit card with the interest charged to me. Your company has failed to deliver & also stop making stupid squeezes about the technical problems. Company should also give compensation for the delay & refund.
If I do not get ur response in 3 days I will take legal action.
Thanking you
SAIED REZA

From: Response <Response@indiatodaybookclub.com>
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Mon, December 21, 2009 12:22:28 PM
Subject: RE: order no 110050956

Dear Member,

Thanks for your mail to us

Please accept our sincere apologize for the inconvenience caused to you.

In this regard we would like to inform you that due to some technical system error your order got delayed, however we are arranging to dispatch your order ASAP, request you to kindly wait for 10-14 business working days.

We do understand that you have every reason to be vexed with up with us, it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to technical error(s) your order got delayed, at the outset once again please accept our sincere apologize for anxiety that you have experienced due to delay in your order.

We sincerely appreciate your patience towards us and hope you shall bear with us for the given TAT.

Assure you to provide our best possible services in future.

Thanks & Regards
India Today Book Club

From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Sunday, December 20, 2009 7:54 PM
To: response (ITBC)
Subject: Re: order no 110050956

Dear sir
This is the 3rd week completed still no status form ur side, after collecting the funds, you still keep adverticing in the new paper to cheat customers I am going to customer cell ( Grahak suraksha ) & file case against ur company.
The balance is deducted from my credit card on 30th of november by the name of Living Media.
If I do not get the status in 2 days I will file the case against you & also claim the legal charges.
Thanking you
SaiedReza

From: Response <response@indiatodaybookclub.com>
To: birjandim2003@yahoo.com
Sent: Thu, December 17, 2009 1:57:32 PM
Subject: FW: order no 110050956

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your order’s detail is not yet uploaded in our record due to some technical problem.

It’s our humble request to you kindly provide us week’s time to update and do the needful.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Susheel...
India Today Book Club

From: order@indiatodaybookclub.com [mailto: order@indiatodaybookclub.com ]
Sent: Thursday, December 17, 2009 12:25 PM
To: response (ITBC)
Subject: FW: order no 110050956



From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Thursday, December 17, 2009 10:08 AM
To: order@indiatodaybookclub.com
Subject: Re: order no 110050956

Dear sir
I am waitting for the responce if not refund my money to my credit card.
Thanks
SaiedReza

From: mohammed hussain <birjandim2003@yahoo.com>
To: Order < order@indiatodaybookclub.com >
Sent: Tue, December 15, 2009 6:49:42 PM
Subject: Re: order no 110050956

Dear sir
order no is already writtern on subject of the mail which was provided by you on telephone at the time of order & deduction of payment from crfedit card on 30th november.
order no 110050956
Thanking you
SaiedReza

From: Order < order@indiatodaybookclub.com >
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Tue, December 15, 2009 5:49:29 PM
Subject: RE: order no 110050956

Dear Member,

Thanks for writing to us.

With reference to your mail we would like to request you kindly provide us your order details , so that we can check the details and inform you the same.

Waiting for your revert.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
response@indiatodaybookclub.com or for any query please call us at 011- 40502424

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
susheel kumar
India Today Book Club




From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Tuesday, December 15, 2009 10:08 AM
To: order@indiatodaybookclub.com
Subject: Re: order no 110050956

Dear sir
What a great reply regarding the order, after 15 day still ur system is not yet updated so most probebly it will a year to deliver the goods.
If you can not deliver in time you should not take the money from the credit card if you can not deliver my goods in week time do return my money back because it is looking like a CHEAT FUND company, I have read many blogs on google about ur company.
Thanks
SaiedReza

From: Order < order@indiatodaybookclub.com >
To: mohammed hussain <birjandim2003@yahoo.com>
Sent: Mon, December 14, 2009 4:40:30 PM
Subject: RE: order no 110050956

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail, we would like to inform you that your order has not yet updated in our record so we are unable to find out the status of your order. We request you to wait for some more days so that we can do the needful.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Dominic Savio,
India Today Book Club
From: mohammed hussain [mailto:birjandim2003@yahoo.com]
Sent: Monday, December 14, 2009 10:37 AM
To: order@indiatodaybookclub.com
Cc: responce@indiabookclub.com
Subject: order no 110050956

Dear sir

I have put order for Reebok Kit on 30th November & the payment was deducted from my credit card on the same day, but still it has not arrived. While placing the order I was informed that it will arrive in 10 to 15 days because the payment is made by credit card.
Can u please inform me what is happening with the same.
ORDER PLACED BY THE NAME
SaiedReza Birjandi
M0bile no 09909960100
Address: A 803 Royal Akbar tower,
opp Nawab plaza
Sarkej Rd.
Juhapura.
Amedabad 380055
Gujarat .

Thanking you

SaiedReza

I sent the form duly filled in to get Complete History of World for Rs.2199/-inclusive of dispatch charges as per the circular received
by me signed by Nitin Sawhney. This was done by credit card trxn. and my account was debited by credit card authorities on 9th Nov.09.
Till today I am yet to receive single word from them. They have not given any address or phone no for contact. Only toll free phone no
is given which rarely responses for taking down details only I sen t email to we care (of India today group)but no reply. In the attached
circular for Complete History of the world neither address nor contact details of publisher are given .
Can help me reach them?
Mahendra N Gandhe Pune

I got a call from Alex (he told his cell number is: 9990167499, though this number doesn’t work!) and he promised me many things:
1. You are among the eight lucky winners and if you pay 12498 now then you avail:
1.1 ICICI gift voucher of 60,000 which will be valid for a year!
1.2 Domestic holiday package with to and fro air ticket for 2 night and 3 days!
1.3 Samsumg mobile (Omnia) of worth rs 18000.00

Though, I was cheated once for a holiday package (see the attached email) but once again I believed you guys and paid the amount.
Alex promised me that I will receive email confirmation and SMS from ICICI for the same. I didn’t receive anything.
Today, I called up for your call center (011- 40502424) and surprisingly he said the booking ID is invalid.
I am totally clueless on what to do!

Please refund my money right now, I don’t want anything from you. You guys are just running a cheating racket!

Expecting a speedy reply from you else I will go to consumer forum against you!

Dear Sir,
VISAKHAPATNAM
10-12-09
I have purchased a Kodak M-380 Digital Camera, through India Today Book Club and paid Rs.9498/-by my Credit Card on 15 Nov 09. This transaction was done through Tele Sales,

Living Media India Limited, India Today Book Club, B-47, Indira Enclave, Neb Sarai,
New Delhi

110068. Email:

As per the offer, I am promissed to get a Free Holiday Voucher for 2 nights including

Food expenses and also Free Round Trip Air Ticket worth Rs.7000/- I am directed to Logon to Gifts. and call them for further assistance at 001-40502424 or Email

To claim my Free Holiday Voucher when I logged to

I was directed to download a Form after Typing the Holiday Voucher No. BK21WEPV32ME8K

in the tab provided in the page on the net. But after typing 10 digits further
digits of the number

was not getting accepted for clicking Submit button. I have sent mail to India Today
Book Club

seeking their help after explaining the problem. They have replied saying that I can
try after 24 hrs,

but the same problem I faced again after 24hrs. I sent anather email for which now
they advised

me to try after 48 hrs. I have tried to contact them by ph at 011-40502424. I am
unable to

get the call matured after it promted me to dial 1 for India Today Book Club, again
dial 2 for

matters related to Claim of Free Gifts. But any number of times I try I only hear
music but no

response from any person. I am now suspecting that the whole thing may be a fraud
and they

are only trying to cheat the customers after the receive the full payment of the
transaction.

May I request you to kindly take my complaint and help me in this regard.
...... T.V.N.RAJU Ph.(0) 9866193008

Email: rajutvn@hotmail.com

Originally Posted by Unregistered

Please find my complain given bellow. The mails I received from India Today Book Club are also here as trailing mail.
My-self Angshuman Ghosh (ITBC09172787, Order no: 880022523), a worst sufferer being a member of India today book Club.
After passing 8 letters to the response of India today book club I am here to get the justice.

Let me come to the details.

I attempted to get Reebok fitness kit from your India today book club on 24th Nov'09.

On 24-Nov-09:

At First, I tried to place my order in the following address (My residential address):
Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757
The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.

Then, I tried second times with my office address as mentioned below.
Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.
The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.

Up to this it was good.
--------------------------------------------
On 28th Nov'09:
I got a phone call from your India today book club (+911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.
I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with India today book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned credit card.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not...this make the doubt to me regarding the transaction. and the lady just said her nickname Ritu (or false !!) and the order no ID:880022523!!!! and dropped the phone.

>>>> I think its not a hard task to you to identify the lady who made the transaction.
>>>>Instantly I called back to India today book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to order@indiatodaybookclub.com.

>>> I also sent a mail to response@indiatodaybookclub.com.as well as order@indiatodaybookclub.com at the same day (28-nov-09), I made the second transaction for cancellation of order (880022523) and money refund.
---------------------------------------------------------------

On 30-Nov-09:
Again I sent a mail regarding the cancellation of order (880022523) and refund of money.

--------------------------------------------------------
On 01-Dec-09

I received a reply from Dominic Savio, India Today Book Club. He mentioned there it was impossible to cancel the order as because it was already dispatched.
I don’t know how this was shipped as I informed the details of the matter just after placing the second order (It’s better to say that I was compelled to place the second order by the lady of India Today Book Club.)

>> Again I sent a mail to India Today Book Club, regarding the same issue mentioning that I might go to consumer forum regarding the same matter.
--------------------------------------------------------------------
On-04-Dec-09
I received a mail from Amit Kumar, Executive Relations, India Today Book Club. He suggested me for refusing the parcel on my door step. As soon as it will be returned, they will arrange for the refund.
>>>> The same day I replied that “Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my credit card account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.

If my order (ID: 880022523) is not cancelled I will go to consumer forum,human rights and also to the higher authority.”
-------------------------------------------------
07-Dec-09

The parcel reached by Blue-dart courier but I refused that.
The consignment no was: 43588585224.
I sent a mail regarding the fact also reminding the letter from Amit regarding the refund of my money.
“As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09”

>> The same day I received the relply from Jagriti, India Today Book Club. He/She mentioned that after receiving back the parcel they will arrange refund.
--------------------------------------------
On 29-Dec-09:
After 22 days, I checked the details of my Citi Bank credit card account (from where the amount Rs. 2298/ was debited). Nothing was credited to my account from India today book club.

>>I sent mail to India today book club twice at the same day, to make the refund of my money.

>>I received two reply from them (Praveen and Prachi). They mentioned “With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.
We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.

>> Again I replied to refund my money back to my account by the first week of Jan’2010.
---------------------------------------------
I request you to do the needful for refunding my money to the concerned credit card ASAP.
How long the people will be harassed by India today Book Club???(!!!!).
Why the India Today employees tells lie and compel the customer for getting same product twice???
They should be punished/ penalized.
Angshuman Ghosh.
Complain no: 243244.
Order Id: 880022523
Courier consignment no: 43588585224.
Amount Rs. 2298/-,



----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/30/2009 11:19 AM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/29/2009 02:04 PM
To
Response <response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!




Dear Prachi,

Thanks for handling my case.

Hope this will not be the tuffest puzzles to you and I will get my money back by the first week of jan'2010.(??!)

I think, another 7 day's will be sufficient to resolve this problem.

Hope the new year 2010 will bring good luck for me!!!!!

N.B: This is my 8 th mail against one complain (No: 243244).

Thanks in advance for your cooperation.
Angshuman Ghosh





Response <response@indiatodaybookclub.com>
12/29/2009 01:04 PM
To
<angshuman@chembiotek.com>
cc

Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!





Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.

We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.

Please note your Membership number ITBC09172787 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Prachi
Executive Relations
India Today Book Club



From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 29, 2009 12:39 PM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!


Dear Praveen,

Thanks a lot for sharp reply.
I am not understanding 'POD' what's that??
However following details I have with me which are already mentioned in trailing mail.

Complain no: 243244.
Order Id: 880022523
Courier consignment no : 43588585224.
Amount Rs. 2298/-

If you need any other information from my end, please feel free to ask me. I am always here to cooperate with you.

It's already 1 month over. Is it not enough time to resolve such a simple task.!!!!!

I hope in the new Year 2010, India today book club will take the resolution to make their operation faster and not to harass people by taking the advantage of their innocent nature .

N.B: This is my 7th mail against one complain (No: 243244).

Thanks,
Angshuman




Response <response@indiatodaybookclub.com>
12/29/2009 12:04 PM

To
<angshuman@chembiotek.com>
cc

Subject
RE: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!








Dear member,


We apologize for the inconvenience caused to you in this regard.


With reference to your mail we would like to inform you that we might have received the parcel back. But it is not uploaded in our database.


So we request you kindly provide us some more working days to upload and do the needful. However if you provide us POD so we can forward to concern department for uploading the same on urgent basis.

For further queries, please feel free to call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days)


Thanks & Regards
PRAVEEN
India Today Book Club



From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 29, 2009 11:08 AM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!


Dear Sir,

It's already 22 day's over the courier returned and one month over since I launched the complain.

How long it will take time to refund the money to my CITI bank credit card account !!!!!!!!

Please feel free to say me that weather you are willing to refund the money or I will go to consumer forum.

I know it's my fault to be a member of 'India today book club'. Hope I will never do such a mistake.

Please refund my money (Rs. 2298/) to my respective credit card account.

Thanks in advance for your cooperation.

Angshuman


Response <response@indiatodaybookclub.com>
12/07/2009 02:20 PM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Cancel order- ID: 880022523 and refused consignment no: 43588585224









Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that as soon as your parcel will come back to us and updated in our database do we will do needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Jagriti
India Today Book Club


From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: 2009-12-07 13:37
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: Sub:Cancel order- ID: 880022523 and refused consignment no: 43588585224


Dear Sir,

Today (7th Dec'09), the courier by Blue-dart reached to me but I refused that.
The consignment no was: 43588585224.

As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09

Thanks,
Anghuman Ghosh
----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/07/2009 01:22 PM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/04/2009 11:33 AM


To
Response <response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with meLink









Dear Sir,

I got your point.
But as I am not interested for that product and already made the complain instantly to cancel the order then how that was dispatched.
Are you compelled me to get it? (!).
Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my creditcard account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.

If my order (ID: 880022523) is not cancelled I will go to consumer forum,human rights and also to the higher authority.

Thanks,
Angshuman
Response <response@indiatodaybookclub.com>
12/04/2009 10:36 AM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me











Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that as your order have been fully processed from our end so it is not possible for us to cancel your order. Kindly refuse the order at your doorstep if you are not interested. As soon as we will receive it back we will arrange the refund.

Please note your Membership number ITBC09172787 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club








From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: Tuesday, December 01, 2009 12:42 PM
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me


Dear Sir,

I am absolutely surprised that I was made that transaction (forcefully done by your customer care representative) on 28th Nov'09 and logged my complain on the same day by phone and email both. After that I got in touch with you everyday by phone and email both regarding the same matter.

How the order was dispatched before getting punched ??? (marked green in may mail dated 28-Nov-09).

Though today your customercare representative informed me that the order is cancelled: my complain no is 243244.
Order no 880022523 should be cancelled and the money will be refunded to my corresponding credit card account

If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also higher authority.

Thanks,
Angshuman
Response <response@indiatodaybookclub.com>
12/01/2009 11:44 AM


To
<angshuman@chembiotek.com>
cc

Subject
RE: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me














Dear Member,

We thank you for your mail to us.

With reference to your mail, we would like to inform you that your order has been dispatched from our side; it is not possible to cancel your order.

Please not your Membership number for your future reference: ITBC09172787

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424 or 1800 1024242 toll free).

Thanks & Regards,
Dominic Savio,
India Today Book Club








From: angshuman@chembiotek.com [mailto:angshuman@chembiotek.com]
Sent: 2009-11-30 11:05
To: response (ITBC); order@indiatodaybookclub.com
Cc: ghosh_angshu@mail.com
Subject: Fw: Urgent!!!! . Cancel order- ID: 880022523 ...Fraud with me


Dear Sir,

Sub: Need email confirmation regarding cancellation of order: 880022523 and dispatch status of order:M-COMMERCE/0GA090091242

As I was asked by your customer care representative to call you again on 30th Nov'09 regarding the cancellation of my order (ID: 880022523), I tried to get you at 01140502424 and just now (10. 40 AM) I get in touch with one of your customer care representative named Ms/Mrs Priya Srivastava over phone and she informed me that my order ID: 880022523 is already cancelled and I will get the refund in my credit-card account within 2-3 wks.

She also mentioned that order no M-COMMERCE/0GA090091242 is already dispatched and will be arrived to me shortly.

If so, I am very happy with your customer-care service, but still I need the confirmation through email, regarding the same matter.


Thanks for your cooperation.
Angshuman


----- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 11/30/2009 10:40 AM -----
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
11/28/2009 03:56 PM



To
<response@indiatodaybookclub.com>, order@indiatodaybookclub.com
cc
ghosh_angshu@mail.com
Subject
Urgent!!!! . Cancell order- ID: 880022523 ...Fraud with meLink












Dear Sir,

I am Angshuman Ghosh, working as a scientist in chembiotek (TCGLS company) involved in innovative research. As we don't have enough time to go for shopping we usually do it via internet.
This is the first time I faced such fraud from your company.

Let me come to the details.

I attempted to get reebok fitness kit from your Indiatodaybookclub on 24th Nov'09.
1. At First, I tried to place my order in the following address ( My residential address):

Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757

The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.

2. Then, I tried second times with my office address as mentioned below.

Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.

The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.

Today (28th Nov'09) I got a phone call from your indiatoday bookclub (+911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.

I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with indiatoday book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned creditcard.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not...this make the doubt to me regarding the transaction..and the lady just said her nickname Ritu (or false !!) and the order no ID:880022523!!!! and dropped the phone.
I think its not a hard task to you to identify the lady who made the transaction.

I called to citibank customer care and they confirmed me that both the transaction are valid with the same amount Rs.2298/. That means the last transaction was carried out by me, giving me a wrong information, to promote sales.

Instantly I called back to Indiatoday book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to order@indiatodaybookclub.com. Now I am doing it so.

As today was holiday I was in my home and the trailing mail was in my office login so I come to office to get the details and to mail you.

I would like to request you to cancel the today's order and make refund the amount to my citibank credit card.

And also take necessary action so that this type of fraud again can not be done by your employees. As this type of online shopping is done based on customer caring service, such type of incident will loose your goodwill and ofcourse will loose your customers.

Thanks and regards,

Angshuman Ghosh
<response@indiatodaybookclub.com>
11/27/2009 01:05 PM

--------------------------------------------------------------------------------------- order palced with my Office address.

To
angshuman@chembiotek.com
cc

Subject
Order Confirmation from India Today Book Club

Dear Angshuman

Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA090091242. The order value is Rs. 2298 and Order Date is 26-NOV-09. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at 011-40502424(10 a.m.
to 6 p.m.) or SMS ITBC to 52424.


Yours Sincerely

India Today Book Club

Complain of Mr Angshuman Ghosh has been resolved and as per his request we have resolved his refund and credited his amount to his account

in case any query kindly contact us at feedback@indiatodaybookclub.com or at 011-40502424

Thanks & Regards
India Today Book Club

Originally Posted by banerjee.ashish

I got a call from Alex (he told his cell number is: 9990167499, though this number doesn’t work!) and he promised me many things:
1. You are among the eight lucky winners and if you pay 12498 now then you avail:
1.1 ICICI gift voucher of 60,000 which will be valid for a year!
1.2 Domestic holiday package with to and fro air ticket for 2 night and 3 days!
1.3 Samsumg mobile (Omnia) of worth rs 18000.00

Though, I was cheated once for a holiday package (see the attached email) but once again I believed you guys and paid the amount.
Alex promised me that I will receive email confirmation and SMS from ICICI for the same. I didn’t receive anything.
Today, I called up for your call center (011- 40502424) and surprisingly he said the booking ID is invalid.
I am totally clueless on what to do!

Please refund my money right now, I don’t want anything from you. You guys are just running a cheating racket!

Expecting a speedy reply from you else I will go to consumer forum against you!

The complaints made by Mr. banerjee.ashish have been resolved as per his request we have process the refund.

In case any query kindly contact us at feedback@indiatodaybookclub.com or at 011-40502424


Thanks & Regards
India Today Book Club

Originally Posted by Unregistered

I sent the form duly filled in to get Complete History of World for Rs.2199/-inclusive of dispatch charges as per the circular received
by me signed by Nitin Sawhney. This was done by credit card trxn. and my account was debited by credit card authorities on 9th Nov.09.
Till today I am yet to receive single word from them. They have not given any address or phone no for contact. Only toll free phone no
is given which rarely responses for taking down details only I sen t email to we care (of India today group)but no reply. In the attached
circular for Complete History of the world neither address nor contact details of publisher are given .
Can help me reach them?
Mahendra N Gandhe Pune

Dear Mahendra N Gandhe,

We request you kindly provide us your order no or order booking ID with your contact no. on the email ID bookclub@offers.indiatodaybookclub.com


We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club

i have never seen shameless people in my life like these telecallers of india today book club.on phone they will convince you to buy products giving you offers costing more than the products and telling you the fake name of sales executive.pls confirm ur order within 48 hrs wheather it is having the expected free gifts or not,if not cancel the order

Hello i am sachin Nandode from nashik maharashtra
I got a call from India today book club for htc 3g mobile deal on that time that person told me htc touch 3g t5353 mobile deal but today I received parcel from India today book club when I open it I shocked because in that parcel I received htc touch 3g t3232 mobile phone that is very cheapest to htc t5353 mobile that means India today book club
is very fraud & other gift items is not received in that parcel how I can get my order mobile & other gift

PLEASE HELP ME