Dear Mr. Dhalwal,
To sort out such kind of Banking complaints, you will have to send a written complaint to the Head Office of the concerned Bank and wait for the response for near 15 to 20 days. If the Bank fails to provide you any help in that time frame then you can send your written complaint to the RBIs Banking Ombudsman division also. The address of SBI Bank H.O. is:
Chairman & Managing Director, State Bank of India(PBU)
State Bank Bhavan, 4th Floor Madam Cama Road, Nariman Point
Mumbai, MAHARASHTRA – 400021.