Originally Posted by vijai_tc@yahoo.co.in

Hi HDFC Team,

I lost my HDFC ATM card in one of Malleshwaram ATM center on 11/11/2011.

I called the customer care and i blocked the card. Then i went to HDFC malleshwaram branch on 22/11/2011 to generate the new card.

as per direction of HDFC customer care i had fill the form and given to concern person in Branch.

I got the customer copy from bank after clearing the details of application form from the concern person. But till date the new Card is not generated.

After repeated follow up there is no proper response even i logged the compliant at HDFC customer care i didn't got the response and complaint is closed without any reason.

Today i called to customer care and they replied the application is rejected due to insufficient details.

But i had provided all the details as per application form and customer service person in branch is confirmed clear while submitting to bank.

Now it is still pending.

Customer Copy No: ZEA100422045
Compliant no with Bank: BANC1211003403

Kindly look into this and expetise my application form to have new card within next week.

Regards
Vijai Anand



Regards

Dear Mr Anand,

We are sorry to know that you had an unpleasant experience with the bank. We will check the status of your card from our end and respond to you soon. Please write to talktous@hdfcbank.com with your account and contact details, details of the branch where you have your account and the reference number TTU000399512122011. We will be able to assist you better with these details.

Regards, Customer Assistance, HDFC Bank