Originally Posted by DANIEL WALTER

I have an salary account in South Indian Bank, Sec-31, Gurgaon.
on 10th of august i used Kotak Mahindra ATM at Moti Bagh, New Delhi for withdrwal Rs. 8000/- at 07 PM
but i got only Rs. 2000/- and i dont know where is the rest of.
i have regestered a complaint to South Indian Bank and Kotak Mahindra they said that it is not our fault.


PLEASE CONSULT WHAT SHOULD I DO NOW. URGENT!!!!!!!!!!

REGARDS
DANIEL WALTER
9818586582

Dear Sir/Madam,

At the outset, please accept our apologies for the inconvenience caused to you.

We would like to investigate your complaint in greater detail for which we would need your contact number, details of the transaction (date and time) and details of the ATM you visited. Request you to write to us at solutions.bank@kotak.com with this information and our bank official will look into the matter and call you at the earliest.

Regards,
Kotak Support Team

Dear

As per your positive reply i sending the details of my transaction date and time by attachment, pls find the attachment of zip file.
dear i have one more request to you please check the transaction of that atm(moti bagh, nanakpura, new delhi) on that day (10-08-11)......between 7:00pm to midnight........and video recording through atm camera..

Originally Posted by DANIEL WALTER

Dear

As per your positive reply i sending the details of my transaction date and time by attachment, pls find the attachment of zip file.
dear i have one more request to you please check the transaction of that atm(moti bagh, nanakpura, new delhi) on that day (10-08-11)......between 7:00pm to midnight........and video recording through atm camera..

Dear Mr. Walter,

At the outset, we regret the inconvenience caused to you.

Our bank official is currently looking into this issue, and will shortly contact you on your number with an update. For any further concerns, you can always coordinate with us directly on solutions.bank@kotak.com / grievance.redressal@kotak.com.

Regards, Kotak Support Team