Dear Sir/Madam
This is in continuation to several, telephonic discussions I have made in past 6 months . In this behalf I am writing this final letter in belief that my problem will be resolved this time. In 19th March 2008 I have inserted my ICICI debit card no.4667306294010829 to my nearest Corporation bank ATM Machine at Mayur Vihar Pahse 1. As I was in urgent need of money but due to machine failure I got an error that your request can not be processed . But later I came to know that my money (2000 rs.) has already been debited from my account. On same day I called up ICICI customer care executive for the same, he told me that money will be credited to your account within one week but that doesn't happen then after one week I called up again and they promise me that it will take approximately 45 days to resolve this issue. And now its more then 45 days but no response from ICICI whenever I call them they always ask for another 45 days and give me a new request number. I don't know why icici giving such panic & harassment to their customer. Now finally i am sending my complaint to you as well as consumer forum. Hoping better response this time. Note: Latest request no:SR70236425

Originally Posted by Unregistered

Dear Sir/Madam

I tried to withdraw Rs.20000/- from ICICI ATM on 2nd May 2009 with my
SBI Mastro Debit Card Money has not been dispensed by the ATM but amount has
been debited from

My SBI A/C no-30054141865. I made a complaint at SBI Bank Patamata Branch
,Vijayawada on 9th of May.They have taken complaint through Service Desk .He
told that money will be credited in 6 working days. Now Two months are
over, but Money is not credited into my A/C. I am trying to contact them ,
every time they are not able to give any answer what happened to the
money.You please take action on ICICI Bank services Because they are not
responding to my concern.And iam attaching relevant documents.

Atm ID: S1AN0112 :Transaction Number:2320.


Kindly help me to get my own money which been debited.



Regards,
S Raghuvamsi

+919966183504

Hi,

We're from ICICI and are sorry to hear about your experience. We request you to contact SBI for assistance as we would be unable to help you.

Warm regards,
ICICI Bank Customer Care.