Dear Aditya Puri,
It is very surprising to note that after seven months I get a letter saying As
response received from insurance company , Since card holder forgot the card at ATM
this is case of Customer Negligence In view of the same has been rejected.
As per my knowledge insurance cover is to provide such instances of card loss and
most of the ATM card are misplaced at ATM centre which are left back in the Machine.
1.Please confirm why debit card are not covered under insurance if they are left by
mistake in ATM.
2.I am only claiming the charges which has been misused by some one in doing
purchases on my card confirm why they are not covered .
3. Please provide me email id where I can launch my complaint to reserve Bank.
4. In spite of repeated reminder I have not received the Copy of CCTV coverage to
hand it over to Police, The information which I got is that the there was some
problem in CCTV camera and pictures are not very clear . Please explain what is my
fault if CCTV has not captured the culprit because of poor maintenance.
5.Please explain what is the safety in having debit card if it is not covered if
misused or lost due to ignorance.
6.When will I get CD of the Video footage which I have not received in spite of
repeated request to concern department

I hope you will take immediate action and provide positive solution.
Thanks
Mukesh Sabharwal



From: Sabharwal, Mukesh
Sent: Thursday, April 30, 2009 6:38 AM
To: Grivence Redressal
Subject: RE: <AUTO> 'HBL=006-547-049' Loss and misuse of my debit Card

Dear Aditya Puri,
Close to seven Months now I am not able to use my fund please let me know when can I
use my funds branch Manager has no clue at all and are saying they are surprised
that why the balance is on hold and are not able to respond.
Thanks
Mukesh



From: Grivence Redressal [mailto:Grievance.Redressal@hdfcbank.com]
Sent: Monday, January 05, 2009 5:47 AM
To: Sabharwal, Mukesh
Subject: <AUTO> 'HBL=006-547-049' Loss and misuse of my debit Card


Dear Customer,

This is a system-generated response to acknowledge receipt of your e-mail. The
subject line contains the reference number allotted to your e-mail. This interaction
is being tracked through the above reference number and we request you not to change
the subject line in future correspondence. Your feedback is important to us and we
are committed to provide a satisfactory resolution. Our Customer Service Executives
will respond within two working days. In case your query requires further
investigation and takes a longer time, we will keep you informed on the time
required for resolution.

IMPORTANT:

Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank
must be immediately reported to our Phone-Banking unit to have the card hotlisted
(cancelled). The Phone-banking facility (Hotlisting Desk) is available round the
clock.

Unknown Beneficiary Addition/Transfer of fund: In case you have received a message
stating that a transaction has been done using your NetBanking login or a
beneficiary has been added into your NetBanking account, please immediately call up
our PhoneBanking Numbers and get necessary action taken. Please remember that such a
timely action from your side will defeat the designs of the fraudsters.




To Aditya Puri,

Managing Director HDFC Bank,

Sub: Loss of Debit card no 4386240100452075 HDFC account no 00261050003950 complaint
no 137162979

Dear Aditya Puri,
I have been HDFC bank Cooperate Customer from last Ten years and have had wonderful
experience dealing with the services of HDFC bank , recently on 31st October 2008
by mistake I left my Debit card in ATM Machine at Rishab Vihar which I suppose is
the most common complaint of loss of any card , As usual practice the Guard was not
present on the gate but was sitting in his Room behind the ATM machine which I have
observed couple of times earlier also.
Next day morning when I realized that I have left my card in the ATM Machine I
blocked my card and logged complaint on phone banking but by that time the person
who operated ATM machine after me had misused the card and withdrew Rs 20000 from my
account and did shopping of around Rs 30000 from my Debit card.
As per instruction from Bank FIR of the complaint was registered and Papers were
submitted in HDFC Karkardoma branch to Shilpa.
Prompt action was taken on the complaint and investigation team was sent and every
thing was verified , I was very pleased to see fast action and within a Week I got a
call from the investigating team that they have got the CCTV footage and have
identified the person who had visited ATM after me and wanted me to come along with
him , as I was traveling I could not accompany with the concerned person who called
me, mean while I was also informed that immediately they will transfer the balance
in my account but I can not utilize it till the case is resolved which is a standard
policy in case of card loss or misused by some one else.
After that there was a complete silence I kept on checking on phone banking and the
branch for transfer of Money and every time I got a response it will take some time
. when 35 days passed I went to Karkardooma branch to get the information I was told
that they have got no revert on this case till date and they will send reminder and
let me know.
Next day morning to my surprise I got a call from the Karkardooma branch that
insurance company has rejected my case as card was lost because of my mistake (
Most of the cards are lost because of mistake and that is why insurance cover is
there) till date and I have not received any official communication on my complaint
from Bank which is very surprising.
I have a feeling that it is very risky to Keep any credit or Debit cards where
there is insurance cover but bank is handicap and can do nothing for protecting
there customers , If this is true I would like to cancel all the debit and credit
cards of myself & my organization which is dealing with you from lass ten Years.
I would request you to look into matter seriously and as a right for information
want following details as I find some thing is fishy in entire investigation.

1.CCTV footage of the Customer who used ATM after my transaction 7.24 pm to 7.34 pm
on 31st October.
2.Full details of investigation
3.why have been no official communication sent to me on this case
4.Identification of the person who was identified.
5.Why money was not transferred in my account as per bank policy.
6.Verification of Signature of all transaction slips where my card was misused

Please find enclosed all the details of complaint

Actually I am very disappointed with this episode as I have never expected and
experienced such an casual attitude from HDFC bank, I would request you to revert
back urgently if I don't receive any response within weeks time , I will be forced
to take this matter to Finance Ministry and Press.
Regards
Mukesh Sabharwal
National Head-Business Development
Bausch & Lomb Eye Care India Pvt Ltd

This is to inform you that I am M. Deepak Kumar Agarwal staying at H. No. 4-23/1 B, Royal ITC Collage, Near Jansi High School, Mallapur. My account no. is 006901535407.

I lost my ATM card on 23.05.09 and came to know about it on 13.06.09. I have blocked the ATM card immediately after realizing loss of my ATM card.

When I gone through the account statement, I found that nearly Rs. 60,000/- in drawn from my account. Most of transaction is by way of swapping the card for purchasing and a good some of money is drawn by ATM.

On 15. 06. 09 I filed a complain with Nacaharam Police station and ICICI bank. I requested ICICI bank to arrange the camera clipping of their bank and requested for transaction details of other banks.

After one week I received the camera clipping, I shocked to see that it is not clear.


ICICI bank customer care informed me that they will take action on it and investigate the case.

They lodge nearly 10 complains and said that they will arrange other bank camera clipping.

Complain no. SR1097120443, SR109725048, SR109722427, SR 109723894, SR109263920, SR109263116, SR109264549, SR109863746, SR109263446,SR109263298

Later on 15.07.09 I received a call from ICICI bank. They informed me that they can not arrange camera clipping and I have to visit other bank personally and ask camera clipping.


I sent a mail to SBH bank for camera clipping, they replied that camera clipping cam be arrange if request received from ICICI bank.


I informed same to ICICI bank and finally received the mail from them saying that they have investigated the case and found no result.


I have a feeling that it is very risky to Keep any credit or Debit cards where there is insurance cover but bank is handicap and can do nothing for protecting there customers , If this is true I would like to cancel all the debit and credit cards of myself & my organization which is dealing with you from last two years.

I would request you to look into matter seriously and as a right for information want following details as I find some thing is fishy in entire investigation.

1.CCTV footage of the Customer who used ATM card in other bank [ three banks]

2.Full details of investigation

3.Why SMS alert was not sent to me as it was active.

5.Why money was not transferred in my account as per bank policy.

6.Verification of Signature of all transaction slips where my card was misused

Please find enclosed all the details of complaint

Actually I am very disappointed with this episode as I have never expected and
experienced such an casual attitude from ICICI bank, I would request you to revert
back urgently if I don't receive any response within weeks time , I will be forced
to take this matter to FINANCE MINISTERY and MEDIA.

Regards,

Deepak Agarwal

Dear Sir/Madam,

I have lost my debit cards on sunday evening around 7 pm. Before I could block the cards the purchases have been done. I have lost nearly Rs.10,500/

I had given police complaint.

You please tell me, how to get back the amount.

Thanking you in anticipation.

Latha S

Dear Sir/Madam,

I am holding a credit card (5239511106734013) with ICICI bank. I received a call from ICICI Bank customer care that an EMI scheme is applicable on my card till 31st of July, 2009 and I can avail that. I did a shopping on 28th July, 2009 and called customer care to change that amount to EMI option. The customer care executive told me the processing fee and EMI for six months and assured me that it will be converted. But after seeing my e statement and the monthly statement I received, that shopping amount was not converted to EMI. After calling the bank they are telling me that they are helpless and they have withdrawn the scheme on 28th itself and I will have to pay the whole amount. I approached the senior members of the bank but they all are forcing me to pay the whole amount and clearly stated that inspite of being their mistake they cannot do anything. I told them that I will be taking the help of consumer forum they were fine with that also. I dont know, highlighting the complaint on this site would help me or not, but if seriously this site is monitored by any authorized person I would humbly request to take an action against these types of frauds by the companies so that the should atleast value their customers. I have the record of people, (Meeta, Chetan, Usha Rani) involved in this case so if you require to follow-up I am always there.

These types of companies or banks feel that the customers cannot do anything and they can do whatever they want. Right now they are feeling that what exactly a single consumer can do against them and they will not be affected by this small incidence. Please suggest me what necessary actions can be taken against this fraud.

Hello sir,

My Citibank Credit Card Number was 5546 3796 8427 3004. I lost on 23rd October 2009 and i realized on 24th October 2009 and immediately blocked the same. But before that it was misused and Rs 31817.00 has been used.

14 Transactions happened but I dont understand how even for one the guy was caught up. I Doubt the shop keepers also having a share on the same.

Thanking you in anticipation.

Guga V

hi,
I am an Union Bank A/c holder. I used my atm card in outstation atm in non banking atm. During money withdrawl the card gets stuck and i don't get money disbursed and get money debited from my a/c. Now next day i called my bank to block my atm card, they tell me that there has been three transaction made from my card. Now, i need to know will bank of atm card used should answer that how my card is being misused during atm card was stuck in the atm.
thank you

I have ICICI bank Debit CArd from last One year and have had wonderful
experience dealing with the services of ICICI bank , but recently on 31st October 2009
by mistake I left my Debit card in ATM Machine at G.S. Road, Guwahati KOtak Mahindra ATM Centre which I suppose is
the most common complaint of loss of any card , As usual practice the Guard was not
present on the gate but was sitting in his Room behind the ATM machine which I have
observed couple of times earlier also.
Next day morning when I realized to lodge a complain but couldn't for some specific reasons I
didn't blocked my card yet and also didn't logged complaint on phone banking as i was not available for all this formalities. My A/C no is: 047301000847 in the name of Rana Das. My contact no. is +919401600026. please reply how to get my lost card......
My Official Address is: To, M/S M.P. Khaitan. 21, Janapath Lane, B.R. Tower IInd Floor, Ulubari, Guwahati: 781007. and Residential Address is: Ward no. 3, Pukhurpar, C/O: Late. Situ Das, Mariani, Assam. Pin: 785634.

Originally Posted by Unregistered

I have ICICI bank Debit CArd from last One year and have had wonderful
experience dealing with the services of ICICI bank , but recently on 31st October 2009
by mistake I left my Debit card in ATM Machine at G.S. Road, Guwahati KOtak Mahindra ATM Centre which I suppose is
the most common complaint of loss of any card , As usual practice the Guard was not
present on the gate but was sitting in his Room behind the ATM machine which I have
observed couple of times earlier also.
Next day morning when I realized to lodge a complain but couldn't for some specific reasons I
didn't blocked my card yet and also didn't logged complaint on phone banking as i was not available for all this formalities. My A/C no is: 047301000847 in the name of Rana Das. My contact no. is +919401600026. please reply how to get my lost card......
My Official Address is: To, M/S M.P. Khaitan. 21, Janapath Lane, B.R. Tower IInd Floor, Ulubari, Guwahati: 781007. and Residential Address is: Ward no. 3, Pukhurpar, C/O: Late. Situ Das, Mariani, Assam. Pin: 785634.

Dear Rana,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.

My name is K.Suhail Ahmed i have a HDFC bank credit card its no is 5176 5210 0169 6576 which was stucked at atm machine in bombay ,prarthana samaj on 17.01.2010 i have complain many times in your customer care centre chennai but there was no reply.please block the old card and issue me new credit card. my mobile no 9444659261
Thank you

I have lost my ATM card.Actually i forgot it in to the ATM machine itself on 11/03/2010.I realized it on 13/03/10 moring and blocked my card immediatly.But before this my card has been missused for an amount of 8839 Rs.can any one please tell me how to get back that amount.

Thanks
Pradeep

Dear sir,
I'm Rohtash, using CANARA bank D. card in HDFC Bnak ATM at Kapashera Branch, New Delhi on 10 April,2010. It stucked in ATM machine. I have blocked my Debit card. Kindly send it to CANARA Bank, Branch PALWAL. I will be very faithfull about you.


Thanking you
Rohtash
My Account No. 33049
CANARA BANK, PALWAL
HARYANA-121102

Originally Posted by Rohtash

Dear sir,
I'm Rohtash, using CANARA bank D. card in HDFC Bnak ATM at Kapashera Branch, New Delhi on 10 April,2010. It stucked in ATM machine. I have blocked my Debit card. Kindly send it to CANARA Bank, Branch PALWAL. I will be very faithfull about you.


Thanking you
Rohtash
My Account No. 33049
CANARA BANK, PALWAL
HARYANA-121102

Dear Rohtash,

We understand that@you have already@hotlisted@your card. We would like to inform you that blocked/ hotlisted@cards retained at any HDFC Bank ATM@@are destroyed at our end for security reasons. Kindly visit your account branch and apply for new card.

Regards, Customer Assistance, HDFC Bank

sir,

i lost my debit card on the to home. so Please kindly block my ATM card. My account no. 0202103110715.

thanking you,

vijay nair

Please block my father's atm a/c no 120010100160858

Hi i m forget the my debit card no,my saving A/c No - 395010100010292