Dear Sir,

I am employee in Vardhman Group and I lost my ATM Card regarding this I
m facing problems and try to solve matter through customercare of icici bank but
they are not proper helping me to solve my problem , Following are the forwarding
mails or conversation between customercare and me abt. my issue. Please read them
and help me to what to do.

Thanks & Regards
Sachin Thukral
Mobile No.+919988276070



----- Forwarded Message ----
From: Sachin Thukral <sachin_thukral17@yahoo.co.in>
To: ICICI Bank Customer Care <customer.care@icicibank.com>
Sent: Sunday, 7 June, 2009 5:11:35 PM
Subject: RE:'ICICICARE=034-365-455' Product: Bank / Old Customer /
sachin_thukral17@yahoo.co.in


Dear Sir,

For ur kind information it was very common that if someone uses my atm
card and withdrawl cash it means that person knows my pin. Thats why I try to
searching that person and I wanna know abt the image of person why dont you show
image, as per suggested by icici bank customercare I m submitting FIR copy and now u
r saying that u r unable to show images of that person. I cant understand what all
this happened at customercare end. Again and agian wrong information provided to me.
I want to know that if u r unable to show images of my case then why ur employees
asked me to submit FIR to police station. I m surprised from customercare service of
ICICI Bank. Please call me on my number I want to solve this matter as early as
possible.

Thanks & Regards
Sachin Thukral
Mobile No.+919988276070



--- On Sun, 7/6/09, ICICI Bank Customer Care <customer.care@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.care@icicibank.com>
Subject: RE:'ICICICARE=034-365-455' Product: Bank / Old Customer /
sachin_thukral17@yahoo.co.in
To: "Sachin Thukral" <sachin_thukral17@yahoo.co.in>
Date: Sunday, 7 June, 2009, 11:10 AM


Dear Mr. Sachin,

As for the confirmation received from the department concerned we understand that
our officials has informed you that that without debit card and PIN number cash
cannot be withdrawn.

We are unable to images of the person who has withdrawn the amount.

Sincerely,

MOHAMMED JALEEL
Customer Service Manager
ICICI Bank Limited



"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590
days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any
ICICI Bank branch."

-----Original Message-----

Subject: RE: Product: Bank / Old Customer /sachin_thukral17@yahoo.co.in


Dear Sir,



--- On Thu, 4/6/09, ICICI Bank Customer Care <customer.care@icicibank.com> wrote:


From: ICICI Bank Customer Care <customer.care@icicibank.com>
Subject: RE:'ICICICARE=034-365-455' Product: Bank / Old Customer /
sachin_thukral17@yahoo.co.in
To: "sachin_thukral17@yahoo.co.in" <sachin_thukral17@YAHOO.CO.IN>
Date: Thursday, 4 June, 2009, 12:46 PM


Dear Mr. Sachin,

We understand that you have registered your complaint regarding fraudulent
transactions with Service Request SR107973135.

Your complaint is in process and our investigation team will contact you based on
requirement.

Sincerely,

MOHAMMED JALEEL
Customer Service Manager
ICICI Bank Limited



"ICICI Bank now offers 7.50% of interest p.a. on fixed deposits for 390 days, 590
days & 8.00% of interest p.a. on 990 days w.e.f. 20.05.2009. Please contact any
ICICI Bank branch."



Title: Mr.
First Name: Sachin
Last Name: Thukral
An ICICI Bank Customer: Yes
Product: Bank
Account No: 631901525220
What would you like to say: I have an salaried a/c with ICICI Bank. I lost my ATM
Card on 01/05/09. I got information about transaction through sms by which I found
my ATM card lost then I blocked my ATM Card at that moment and when I called to
customer care then they suggest me to submit FIR in police station about it and go
to branch in which my account present, when I am going to bank before Submitting FIR
about some query they again suggest us to make FIR first then they are going to take
necessary action about it, but they are not telling us the time duration that we
have to give a photocopy of FIR in 1 month. So when I submit FIR on 02/06/09, they
asked me to talk to customercare. Then customercare officer asked me that 1 month
passed so nothing gonna happen now, So I m requested in Branch they taken my
request. Details are as follows:
SR 107973135. I want photo of the person who can misuse my ATM card. So I want u to
please reply about it on my email id or contact me on my cellphone. Please do
needful as early as possible.

Thanks & Regards
Sachin Thukral
A/c No.631901525220
Cell No.+919988276070
E-mail address: sachin_thukral17@yahoo.co.in
Telephoneno:+91-0161-2727172
Correspondence address: #377 Block NO.9 Mohalla bajaria, near 3 no.division chowk,
Ludhiana
City: Ludhiana
Country: India
Pin Code: 141001

Hello sir...
i m a student in Animation Field. 10, 20 days before i have lost my ATM card in BUS.
i told ICICI bank Dwaraka Branch. they tells me dat 3 sep. u can collect ur ATM form here...but in the time being...i m not getting it....

they told me dat call in 22222222 for info. dat ATM is reissued or not....bt after calling they told me dat they did not tell about dat.....

so plz help me wat i can do....

RACHNA

dear sir

I AM REQD. NEW ATM CARD , MY NAME IS rajesh kumar and account no. 004601027276 ,




PL NEED FULL




Thank you
rajesh kumar

dear sir
just i want to how to you atm card just i want a demo for these

Dear Sir,
I have lost my ATM card,kindly send me the new one as early as possible.
My credit card number is 000701500690.
Name sachin sahni.
mobile number-9811744041.
adrees i 2/5 east punjabi bagh.new delhi-26.ist floor.

Dear Sir/Madam,


I have lost my ATM card, please kindly send me the new one as early as possible.
Account No. - 06101503947
Name - D.Santhakumar.
Mob No - 97408 11326.


Thanks & Regards,
D.Santhakumar