Subject-Amount Debited but cash not dispensed in SBI ATM
Dear Sir / Madam,

The undersigned is a holder of a savings bank account no. 11126906501 of SBI Bhowanipore Branch.
On 08/11/2010, I used my SBI Debit Card at SBI SEALDAH TOLLY METRO ATM with the intention of withdraw cash amounting to Rs. 400.00 (Rupees Four Hundred only).

Despite two attempts at withdrawing cash from the said ATM vending machine, against the abovementioned savings bank account, no cash was dispensed and no transaction slip was issued and I had to leave disappointed.

However, while checking my aforesaid savings bank account balance using net banking facility, I found to my astonishment that while a combined amount of Rs. 800.00 was deducted against transaction references of "ATM WDL ATM 9718" and "ATM WDL ATM 9719", a charge reversal was made against only one.

On 10/11/2010 ,I launched a complaint in this issue to SBI Bhowanipore Branch.

But the problem is unsolved till date.

You will no doubt appreciate that this is extremely disconcerting and instills an utter lack of confidence in the entire ATM transaction process operated by one of the pillars of our country's banking system.

It is my earnest request to please conduct an inquiry into this matter and ensure that such incidents are never allowed to occur again with anyone.

Needless to mention, of course, I shall be obliged if the balance reversal due is credited to my savings bank account as soon as possible with a formal intimation to the undersigned.

Should you require any further additional information, please do not hesitate to get in touch with the undersigned.

Yours faithfully,

Dated-
Place-Kolkata
Santanu Koner
account no- 11126906501
Branch Name-BHOWANIPORE
Mobile No-9830656919