Originally Posted by alokedas07

Dear sir,

I am Aloke Das from Vellore. On December 6th, 2010, at 7:30 PM I tried to use my SBI ATM card (6220180621000052921) to withdraw Rs. 1300 from an HDFC ATM counter- Vellore Institute of Technology branch. The money was not received and I got the information that the ATM is temporarily unable to process the transaction. However, when I checked my balance immediately after that, I realized that the amount of Rs. 1300 had been debited to my account. My SBI account is in IIM Calcutta, Joka branch and the ATM from which I tried to withdraw the money is an HDFC bank ATM located in Vellore Institute of Technology in Vellore. Kindly help me in retrieving my money.

Aloke Das
(Vellore)
alokedas2007@hotmail.com
09655536833

Dear Mr Das,

Since the transaction failure happened at an HDFC Bank ATM, would request you to follow the below procedure for claiming your funds:

1. Submit a complaint /dispute letter with the issuing branch (SBI) where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute/query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands invalid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

We would additionally like to caution you against posting sensitive information such as your ATM card number on a public forum such as this, as it is liable to be misused, leading to grave losses.

Regards, Customer Assistance, HDFC Bank