I have my account in SBI, rajiv nagar, patna,bihar. i am here in kolkata now and am unable to go to patna for two months. This happened on 3rd Nov. I did some purchasing from Vishal megamart (kolkata) for amount Rs.1027 and decided to pay through my state bank ATM-CUM-DEBIT card but transaction failed twice. So, i paid by cash. 3-4 days later i noticed that Rs. 1027 was deducted from my account. I immediately went to vishal megamart and informed them. They advised to wait for 3-4 days as purchasing done through atm or debit card is credited to their account after 5-6 days. So, on 9th or 10th of nov. i went to vishal but they informed me that they hav not got the amount of rs. 1027 on 3rd nov. I went to SBI branch ,kamarhati (kolkata). they said to submit an application along with mini statement through atm and the copy of transactions of vishal megamart through atm card on 3rd nov. I went to vishal megamart on 19th Nov. with the two documents and the application letter but they said that they were unable to do anything as my account is not with SBI kamarhati(kolkata). they said me to go to my branch in patna but i cant go to patna now. i tried to call on 1800112211(sbi online helpline) but not reachable.
Please help me. Thanks.
my alternate phone no - 09038214310
unable to write account no. here for security reasons.