Contact your local NGO or directly file one RTI application to Bank, address is:
Central Public Information Officer
Head Office: Punjab National Bank.
MARD, 2nd Floor, Rajendra Bhawan,
Rajendra Place,
New Delhi- 110008

give a reference in application for following directive from RBI:
circular No. RBI/2009-2010/100 - DPSS No.101/02.10.02/2009-2010 dated 17-07-2009 in the matter of reconciliation of transactions at ATMs failure – Time limit, wherein it has been mandated to compensate to the customer Rs.100/- per day for delay beyond 12 days from date of receipt of complaint by the bank for failed ATM transaction i.e. where account is debited but no cash is paid at ATM. This amount has to be compensated by bank with amount of failed transaction, even when customer has not claimed compensation. On this basis please supply me the information the full details of the officer who is handaling this complaint. Time limit set by you to resolve this complaint.
You may mention my name as I have suggested to file RTI. If you do not get compensation with pay back do contact me here.
Best Luck.