Sir,

I have a salary account at CAZRI, Shastrinagar, Jodhpur, Raj (Ac/no- 10186065530), a few days back (26/03/09) i had made a transaction from the ATM at SBI Palampur, when the transaction was over no money was out and when I checked the balance it showed 20,000 withdrawl from my account. I reported at the SBI palampur to the ATM officer there who asked me to fulfill some formalities and for some documents to be faxed form jodhpur SBI , I did all within few hours , he told me to wait for 4 days. I went again after 4 days the amount was still not added in my account, I went to the ATM officer again he didnt gave any satisfying reply and told me to wait for some more days, I called back at Jodhpur SBI they told me all the formalities are done and they should credit that amount in your account but nothing happned. As my leave have ended and I am back at Jodhpur , here I am checking my account regularly but still the conditions are the same after 20 days, I even tried to call the ATM officer at Palampur on his cell which i took from the ATM counter, but his cell is switched off every time (Why are the Cell nos. give at the ATM counter if they are not used?). Now i am in a hanging condition I have given a Cheque of Rs 20000 at Himachal Pradesh to the party for 10/04/09, if it bounces who will be responsibe?, the condition is such that I am in need of money and I cant use my money now , We have a salary account at SBI as we beleive in it but if such things happen we are really in a confused condition whom to believe or whom not to.
Sir, after a longn searching on net I got your email address, and mailing you with a hope that my troubles will be resolved.kindly eradicate my problems as I have a marrige at home in few day from now and I need the money urgently.


This is the reply what I got from the GM ATM on mail address

From: "prakash.sbt" <prakash.sbt@sbi.co.in>
Add sender to ContactsTo: "gm.atm" <gm.atm@sbi.co.in>, sumer_katoch@yahoo.co.inCc: sbi.00692@sbi.co.in, "SHASTRI NAGAR JODHPUR BRANCH (03258) SHASTRI NAGAR, JODHPUR, JODHPUR (DT.JODHPUR) (LHODEL)" <sbi.03258@sbi.co.in>

Txn 206 dated 260309 of Rs.20000/ done by card 6220180325800024615, A/c 10186065530 at S1AC00069201 was not successful, but a/c was debited and credit went to 9854900692C. ATM branch should debit its BGL 98549 and credit customer A/c/ Branch, as given in annexure of e-cir 720 dated 04/03/2009

Regards


Prakash
----- Original Message -----
From: gm.atm
To: del ; rv ; Neelabh
Sent: Wednesday, April 15, 2009 2:52 PM
Subject: Fw: regarding atm tranaction malfunction and amount not credited



Still I dont have the money in my account please help me at the earliest
Thanking You,
Sumer Chand Katoch
Mtech (IT)
Computer Technical (IT),
CAZRI, JODHPUR, Rajasthan