i went to croma chennai showroom to buy a laptop .i made two transactions one from hdfc(rs19000) and one from icici bank (rs 19000).i swiped both my cards.but the problem is when i swiped the hdfc card they got a slip and it was fine but when i swiped my icici card the slip did not come so i went to the near by atm but the cash was debited from my account.the croma manager is saying that they did not get the money as they did not recieve the slip. so they gave a wriiten complaint stating that the transaction was not not successfull.i lauched a complaint against that trana action and they are saying it will take 10 working days to process. now i worried since the amount is huge .what is it i can do after this ??????? and if the amount going to credit back to my account or to the merchants account(croma).and will i get any confirmation for that transaction???

please do respond to me my mail id is msandeep27@gmail.com. I AM VERY MUCH WORRIED

THANK YOU

Hi,

We are sorry for the inconvenience caused. We have made a note of your email address and will get back to you at the earliest.

Regards,
ICICI Bank Customer Service Team.