Dear Vishwameet,

We regret the inconvenience faced by you.
We'll contact you soon in order to address your concerns.

Regards,
ICICI Bank Customer Service Team

Originally Posted by vishwameetchawla

Hello Sir,

I hold an account with ICICI NFC New Delhi branch. I tried to withdraw 3000/- INR from a DENA bank ATM at Sector 7 Gurgaon at 12:20 PM on 01/05/2010 with my ICICI ATM card. I got a message that the Transaction Failed and that was it....!! Then I went to nearby ICICI ATM and tried the same transaction at 12:59 PM and was successfull in withdrawing the money i.e. 3000/- INR. To my astonishment, this transaction that I did at 12:20 at the DENA bank ATM is shown debited from my account with a timestamp of 18:42 PM.

I have approached ICICI's call center thrice (SR No, --> 141944715), but to no avail. They say that DENA bank has told them that the Money was debited. I asked them for a video analysis of the same and if at all money was taken by somebody at 18:42 PM and that was not me, they should better take action.

Can somebody help here?

Regards,
-vishwameet

Thanks, I will wait.. Today I have got an email from your Custromer Care. I hope that this is analysed further and a proper outcome is achieved.

Thanks again and waiting for a suitable reply from ICICI.

Regards,
-vishwameet