Dear Vishwameet,

We regret the inconvenience faced by you.
We'll contact you soon in order to address your concerns.

Regards,
ICICI Bank Customer Service Team

Originally Posted by vishwameetchawla

Hello Sir,

I hold an account with ICICI NFC New Delhi branch. I tried to withdraw 3000/- INR from a DENA bank ATM at Sector 7 Gurgaon at 12:20 PM on 01/05/2010 with my ICICI ATM card. I got a message that the Transaction Failed and that was it....!! Then I went to nearby ICICI ATM and tried the same transaction at 12:59 PM and was successfull in withdrawing the money i.e. 3000/- INR. To my astonishment, this transaction that I did at 12:20 at the DENA bank ATM is shown debited from my account with a timestamp of 18:42 PM.

I have approached ICICI's call center thrice (SR No, --> 141944715), but to no avail. They say that DENA bank has told them that the Money was debited. I asked them for a video analysis of the same and if at all money was taken by somebody at 18:42 PM and that was not me, they should better take action.

Can somebody help here?

Regards,
-vishwameet

Thanks, I will wait.. Today I have got an email from your Custromer Care. I hope that this is analysed further and a proper outcome is achieved.

Thanks again and waiting for a suitable reply from ICICI.

Regards,
-vishwameet

I am rahul kumar,currently living in chander vihar new delhi. On 21st march 2013 i was making a transection of INR 3500 from uco bank's atm with my idbi bank's atm card in the evening by 19:49 pm.the atm ID was TA012012 and TXN NO. was 142. In transection it shows unable to process but the money has been debited from my account.On very that time i called to IDBI customer care and lodge my complaint.then they told me that they will go to uco bank with arbitration and this process will take 7 days.After 7 days when i asked about my complaint status they told me that uco bank has rejected this arbitration by saying that cash has been delivered through ATM. But as i told him again that trasection was false and i haven't got any money then they again went for a rearbitration and told me to wait for 17 days. After 17 days when i asked about complaint's status they told me that it will take more 3 days so i called them again after 3 days.Finally on 20 march 2013 they told me that uco bank has rejected the complain again.Therefore i asked that could you ask for the video footage of that ATM so it would be clear that i havn;'t received any cash.then they told me that you should go to nearest IDBI bank and ask for GR copy and go to that uco bank's branch under which that ATM comes.Then i went for GR copy in IDBI's MADHU VIHAR's branch but they told me that they can't do anything in this as uco bank has rejected the arbitration twice and they suggested me to lodge a FIR against UCO bank. So i went to madhu vihar police station and lodged an FIR. After that head constable told me that we will call you as if here would be any progress in this or you often come here and keep asking about your complaint's progress.
So after doing all these things i have very little hope that i would have my money as we know how our police works.
therefore i am seeking for your help and i must want to know that if there is any way or law through which i can teach a lesson to them who are mentally harrassing me with this. Please reply and suggest me with the best.



Thanks

I am rahul kumar,currently living in chander vihar new delhi. On 21st march 2013 i was making a transection of INR 3500 from uco bank's atm with my idbi bank's atm card in the evening by 19:49 pm.the atm ID was TA012012 and TXN NO. was 142. In transection it shows unable to process but the money has been debited from my account.On very that time i called to IDBI customer care and lodge my complaint.then they told me that they will go to uco bank with arbitration and this process will take 7 days.After 7 days when i asked about my complaint status they told me that uco bank has rejected this arbitration by saying that cash has been delivered through ATM. But as i told him again that trasection was false and i haven't got any money then they again went for a rearbitration and told me to wait for 17 days. After 17 days when i asked about complaint's status they told me that it will take more 3 days so i called them again after 3 days.Finally on 20 march 2013 they told me that uco bank has rejected the complain again.Therefore i asked that could you ask for the video footage of that ATM so it would be clear that i havn;'t received any cash.then they told me that you should go to nearest IDBI bank and ask for GR copy and go to that uco bank's branch under which that ATM comes.Then i went for GR copy in IDBI's MADHU VIHAR's branch but they told me that they can't do anything in this as uco bank has rejected the arbitration twice and they suggested me to lodge a FIR against UCO bank. So i went to madhu vihar police station and lodged an FIR. After that head constable told me that we will call you as if here would be any progress in this or you often come here and keep asking about your complaint's progress.
So after doing all these things i have very little hope that i would have my money as we know how our police works.
therefore i am seeking for your help and i must want to know that if there is any way or law through which i can teach a lesson to them who are mentally harrassing me with this. Please reply and suggest me with the best.



Thanks