Originally Posted by roopal chaturvedi

Dear Sir,

I am Roopal Chaturvedi. I had opened my salary account with HDFC Bank, Cauvery Bhavan, Bangalore on 28th January, 2010. Unfortunately I was deputed to Chennai for 3 months, immediately a week after I opened my account. And to add to this, I lost my ATM Card on 9th of March, 2010. I called up at the customer care immediately and got my card blocked. My experience with HDFC has been traumatic. I called up the customer case more than 50 times. Its a long call and you have to cross several options to reach the ultimate help desk. Everytime I called them up, I was told we'll call you back and their call never came. Then I went to their Thiruvanmiyur branch in Chennai and their the executive Ms. Gayathri told me that il get the card within 7 working days. I asked her if I can collect it from bank itself as I was in Chennai on deputation for 3 months. She said she'll confirm from the head office and give me a call back. Till date I havent got a call from her. After this again I called up at the customer care to know about the status of the pin and everytime it was a "We'll give you a call back Ma'am". Then again no calls. When I approached the Ramapuram branch I was told by the executive Ms. Indira that my card is at Caurvery Bhavan Branch, Bangalore and I can collect it from the Ramapuram branch, Chennai within 4 days. After 4 days I got my card but this time no pin. I was told that the pin is at the Cauvery Bhavan Branch, Bangalore. What am I supposed to do with the card alone? When I tried to register a complaint, Ms. Indira told that I can apply for a new pin. Then I came back and thought of collecting my pin from Bangalore Branch. When I went to the Cauvery Bhavan Branch today, i.e. 7th May 2010, i.e. 2 months after the loss of my atm card, I was told by the executive that I have to apply for a new pin as he cannot find my pin there. His name was sm Mr. Vijayendran M. His behaviour was quite rude and he refused to answer my queries saying, he has no idea and I need to contact the phone banking. Also, I was told that I have never called up at the Phone banking, which is such a big lie.

Sir, I am a fresher and this is my 1st job and my 1st salary account. I have faced severe torture and harrassment. Also, there has been loss of money on travelling from Chennai to Bangalore and for the long customer care calls. Mental torture and ofcourse inconvenience caused as I could not withdraw my own money from the bank

Please Help.

What do I need to do.


Regards,

Roopal Chaturvedi

Bangalore

Ph: +91 9986277683

Email: roopal.chaturvedi@gmail.com

Dear Ms Chaturvedi,

At the outset, please accept our apologies for the inconvenience caused to you, and for any rude behavior by a bank representative. To assist us in giving you an update on your ATM Debit Card PIN, we request you to write to us at talktous@hdfcbank.com with the id TTU00032111052010 mentioned in the subject line. Please mention your account number and contact details in the email. As soon as we receive this information, a ban representative shall contact you.

Regards, Customer Assistance, HDFC Bank