I have a savings account with ICICI bank and I had withdrawn Rs. 700 on 18.11.2009 from the ICICI ATM and due to the problem of the ATM machine (which was not known before), I got the receipt that Rs.700 is withdrawn but I didn't get the cash. The ATM also displayed the message that it is out of service and unable to dispatch the money, but it gave this message only after I had swiped the card in the ATM machine. I then withdrew the same amount from another ATM machine. However, the first transaction is not reversed for me by the bank. I logged a complaint and the reference no is SR125286442. My account balance should increase by Rs. 700 at the earliest. I now get an email from ICICI bank that the amount cannot be reversed as their electronic journal shows it as a successful transaction. I really do not understand why should I bear the loss due to the inefficient and pathetic systems of the bank...Pls let me know what can I do about this...