Hi,

I am a regular customer of ICICI bank. As I have lost the ATM Card, I have applied for a new one. Previously I was told that I will get it in 7 working days. After 7 Days over, when I am asking for a update not getting any response.

Action Taken as of now
==============
Tried to call the customer care number more than 10times ( in day time and night time ). Everytime it says, "Due to exceptional no of calls, we are not able to take your call ".
I have already emailed more that 3 times to get the update. No response yet.
I was been put on hold ( by IVR system ) for more than 40mins, when I called today and automatically phone got disconnected.
This is the bad customer service, I have never/ever seen.
They have already deducted Rs200/ amount for the new card, but still I have not got the card.

Atleast, they should give a call to me and update about the status as they are not doing this working in free and we are paying for that.

Thanks.

Dear Akshaya,

We regret the inconvenience caused.
Please write to us with your contact details at care@icicibank.com (Subject line: UID 222424). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Originally Posted by akshaya.k.das

Hi,

I am a regular customer of ICICI bank. As I have lost the ATM Card, I have applied for a new one. Previously I was told that I will get it in 7 working days. After 7 Days over, when I am asking for a update not getting any response.

Action Taken as of now
==============
Tried to call the customer care number more than 10times ( in day time and night time ). Everytime it says, "Due to exceptional no of calls, we are not able to take your call ".
I have already emailed more that 3 times to get the update. No response yet.
I was been put on hold ( by IVR system ) for more than 40mins, when I called today and automatically phone got disconnected.
This is the bad customer service, I have never/ever seen.
They have already deducted Rs200/ amount for the new card, but still I have not got the card.

Atleast, they should give a call to me and update about the status as they are not doing this working in free and we are paying for that.

Thanks.