I Jagjiwanram B. Nisad, the account holder of ICICI bank since 1999-2000 and my salary and other transaction is being done in this account and using regularly ATM. My account number is 015801004290 and having Debit card no. -4213 9501 5800 1025 and my Home branch of bank is ICICI BANK, LIBERTY GARDEN, MALAD (W), MUMBAI-64.

On dated 01.11.2010 at around 12:20 to 12:30 hrs, I tried to withdraw the amount of Rs. 8000/- from ATM No. S1CW3114 of ICICI bank at KANPUR but above said amount and receipt is not delivered by ATM and at the same time, the message “SORRY” was displayed on the ATM screen. So I again tried to withdraw the same amount of Rs. 8000/- from other ATM No. S1AN1328 of ICICI bank at KANPUR located in same KIOSK (KWIKFILL PETROL PUMP) at 12:33 hrs, said amount is delivered by ATM and received it but Rs. 16000/- ( Rs.8000/-+Rs. 8000/-) is debited from my account in place of Rs.8000/- on receipt.

So I immediately informed to on duty security personal of the kiosk Mr. Mahendra Singh (Emp. Code-145, Fire ball) and he suggested me to complain in ICICI bank but bank personal suggested me to confirm the reversal of amount after 24 hr first and complain in customer care if the amount is not reversed. So I confirmed it on dated 02.11.2010 at 13:00 hrs but above amount is not reversed in my account.

So I registered the complaint in customer care regarding above debit of amount from my account with request No. SR156737338 on dated 02.11.2010 but I got the message “SR156737338: Dear customer, we are unable to reverse the transaction as it has been fully paid for, as per our records in my registered mobile no. +919004498111 on dated 08.11.2010.

So I registered the complaint in ICICI bank, Kanpur regarding above debit of amount with request No. SR157323892 on dated 09.11.2010 but again I got the message “SR157323892: Dear customer, we are unable to reverse the transaction as it has been fully paid for, as per our records in my registered mobile no. +919004498111 on dated 12.11.2010.

So I again registered the complaint in ICICI bank, Kanpur regarding above debit of amount with request No. SR158248126 on dated 18.11.2010 but again I got the message “SR158248126: Dear customer, we are unable to reverse the transaction as it has been fully paid for, as per our records in my registered mobile no. +919004498111 on dated 22.11.2010.

So I visited to my home branch of ICICI bank located in Sadguru Darshan, Liberty Garden, Road No. 3,MALAD(W), Mumbai.(MH)-400064 and submitted an application regarding debit of Rs. 8000/- with all details on dated 25.11.2010 but no any reply is received. So I again visited to my home branch and asked to the assistant branch manager for subsequent action and explained her my problem but she replied that our branch is not dealing any discrepancy of ATM withdrawn and suggested me to complain either in relevant police station or in consumer court/forum.
So I’m writing this complaint with hope that above matter will be resolved and Rs.8000/- will be reversed in my account at the earliest.
My contact no. is +919004498111.
Thanking you.