DHANORIA MOHAN SHANKERLAL,
PLOT NO: 205, D/5, SAI PRASAD SOCITEY,
RSC-33, GORAI-2, BORIVALI (W),
MUMBAI-400092,
DATE: 27/11/2009
MB NO: 9869426361.

TO,
THE SECURITY PERSONNNEL
KINGFISHER RED AIRLINES,
MUMBAI.

SIR,

SUB:. COMPLAINT BAG LOCK BROKEN AND INSIDE THINGS TAMPERED

I MR. DHANORIA MOHAN SHANKERLAL had gone to ANDAM NICOBAR ISLAND (PORTBLAIR) through airways kingfisher from Mumbai on 21/11/09
via Chennai & came back to Mumbai through the same route on 27/11/09 by your airways . I had nice journey and at nice trip I also enjoyed your complimentary food on board and also enjoyed services , But upon reaching Mumbai on 27/11/09 .I found that my language was intentionally tampered by your loading staff lock was intentionally broken .My wallet and ATM CARD thrown open in the bag there was Rs100 in the wallet that was missing and RS.2 note from ATM card pocket was missing .I brought this matter to the notice of your staff MS.MANISHA who was on duty she informed this matter to the other staff ands security officer who also knew that the lock was missing .I have also written letter and handed over to the staff on duty they were offering me Rs.200 as compensation but I refuse to accept it as I wanted to bring all to thisnotice, so that you can investigate the matter & give me proper justice and also see that such things do not happen to the other passenger.

My Details as follows:
DHANORIA MOHAN SHANKERLAL,
Chennai – Mumbai,
Date: 27/11/09 –IT -3184,
SEQ/49 –DEPT TIME -21-00,
SEAT NO-19C.


IF I am not given proper justices I will understand that such things doesn’t matter to you and are simply happening all the time and passenger are left to their faith .I will also go to the consumer court for the justices.
Hope you will compensate for the bag damage and loss of money.
Waiting for your reply

Yours sincerely,
DHANORIA MOHAN.

Sir,

This is to inform that I booked air tickets for Atatti island for 4th february 2010, through Travel agency Labbiak Tours & Travels Banglore. On my arrival at Kochi Airport I was asked by Kingfisher airlines that Permission was required for going to Agatti which was not informed to me by the travel agency nor was I informed well before time about it by the kingfisher airlines.
After coming to airport on shedule date and time on 4th instant I was asked about the permission requirements which ultimately led to cancellation of my tickets and the sheduled tour therof. The vaccation tour with my family was destryed in the middle of my journey and I suffered mental agony and humiliation along with my four family membersbesides I also suffered a loss of money by cancellation of tickets and in coming to Kochi airport from Thiruvanthapuram and have to cancell return tickets also sheduled for 7th instant.
Kindly redress my greviences and take action and inform me as early as possible.
.

thanking You

Regards

R. A. Shoga



Ticket Details
Booked On: Wed, 03 Feb 2010
PNR: EOTNHG
Ticket Number: 0903892957934 0903892957935 0903892957936 0903892957937

GDS Reservation Code:QGDVDY QGDVDY QGDVDY QGDVDY
Ticket number:0903892957934 0903892957935 0903892957936 0903892957937
Issuing airline:KINGFISHER
Date issued:03FEB10
Issuing agent:INDIA
Issuing agent:0X7D/ATT
IATA number:14369891

Passenger: SHOGA / RIYAZAHMED MR [Adult]
Passenger: WANI / SAMEENA MRS [Adult]
Passenger: RIYAZ / SHOIB MR [Adult]
Passenger: RIYAZ / ZUHAIB MR [Adult]

04FEB10 KINGFISHER IT-2453
From:Cochin (COK), INDIADeparts: 12:50 PMNot valid before: 04FEB10
To:Agatti Island (AGX), INDIAArrives: 02:10 PMNot valid after: 04FEB10
Travel Date:04FEB10
Airline PNR: EOTNHG



Pricing Details (Onward Journey)
Base Fare: Rs. 35,980.00
Fuel Surcharge: Rs. 7,400.00
Fees and Taxes: Rs. 3,140.00
Total: Rs. 46,520.00


Please note:
All Guests, including children and infants, must present valid identification at check-in.
Check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
Kingfisher allows its Guests to check-in up to 25 kg of luggage per paying passenger. Baggage in excess of 25 kg is subject to a fee to be paid at the airport at check-in.
Cancellation Charges shall be as per fare rules.
For queries related to flight status please contact Kingfisher at 1800-1800-101 for all MTNL/BSNL phones.
Cancellation or Rescheduling cannot be done within 1 hour of departure.
Please check the figures / timings as they may change time to time without any notice to the passenger.
You can contact us at the following for any information:
KHAN TOURS AND TRAVELS
#12,MF,NORANHA RD CHURCH COMPLEX, SHIVAJINAGAR, BLORE-51
SHIVAJINAGAR
Ph: 080-22860004
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show details Feb 3 (1 day ago)

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Your Ticket Details
Booked On: Wed, 03 Feb 2010
PNR: KKSEIV
Ticket Number: 0903892957938 0903892957939 0903892957940

GDS Reservation Code:QGB50C QGB50C QGB50C
Ticket number:0903892957938 0903892957939 0903892957940
Issuing airline:KINGFISHER
Date issued:03FEB10
Issuing agent:INDIA
Issuing agent:0X7D/ATT
IATA number:14369891


Passenger: SHOGA / RIYAZAHMED MR [Adult]
Passenger: WANI / SAMEENA MRS [Adult]
Passenger: RIYAZ / SHOIB MR [Adult]

07FEB10 KINGFISHER IT-2454
From:Agatti Island (AGX), INDIADeparts: 02:40 PMNot valid before: 07FEB10
To:Cochin (COK), INDIAArrives: 04:00 PMNot valid after: 07FEB10
Travel Date:07FEB10
Airline PNR: KKSEIV



Pricing Details (Onward Journey)
Base Fare: Rs. 13,460.00
Fuel Surcharge: Rs. 5,550.00
Fees and Taxes: Rs. 2,109.00
Total: Rs. 21,119.00


Please note:
All Guests, including children and infants, must present valid identification at check-in.
Check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
Kingfisher allows its Guests to check-in up to 25 kg of luggage per paying passenger. Baggage in excess of 25 kg is subject to a fee to be paid at the airport at check-in.
Cancellation Charges shall be as per fare rules.
For queries related to flight status please contact Kingfisher at 1800-1800-101 for all MTNL/BSNL phones.
Cancellation or Rescheduling cannot be done within 1 hour of departure.
Please check the figures / timings as they may change time to time without any notice to the passenger.
You can contact us at the following for any information:
KHAN TOURS AND TRAVELS
#12,MF,NORANHA RD CHURCH COMPLEX, SHIVAJINAGAR, BLORE-51
SHIVAJINAGAR
Ph: 080-22860004
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Reply |ameenulla khan to me
show details Feb 3 (1 day ago)

Images are not displayed.
Display images below - Always display images from khantravels786@gmail.com
Your Ticket Details
Booked On: Wed, 03 Feb 2010
PNR: KLZVDI
Ticket Number: 0903892957942 0903892957943

GDS Reservation Code:QHP2F4 QHP2F4
Ticket number:0903892957942 0903892957943
Issuing airline:KINGFISHER
Date issued:03FEB10
Issuing agent:INDIA
Issuing agent:0X7D/ATT
IATA number:14369891

Passenger: RIYAZ / ZUHAIB MR [Adult]
Passenger: RIYAZ / ZOBIA MS [Adult]

07FEB10 KINGFISHER IT-2454
From:Agatti Island (AGX), INDIADeparts: 02:40 PMNot valid before: 07FEB10
To:Cochin (COK), INDIAArrives: 04:00 PMNot valid after: 07FEB10
Travel Date:07FEB10
Airline PNR: KLZVDI



Pricing Details (Onward Journey)
Base Fare: Rs. 9,700.00
Fuel Surcharge: Rs. 3,700.00
Fees and Taxes: Rs. 2,418.00
Total: Rs. 15,818.00


Please note:
All Guests, including children and infants, must present valid identification at check-in.
Check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
Kingfisher allows its Guests to check-in up to 25 kg of luggage per paying passenger. Baggage in excess of 25 kg is subject to a fee to be paid at the airport at check-in.
Cancellation Charges shall be as per fare rules.
For queries related to flight status please contact Kingfisher at 1800-1800-101 for all MTNL/BSNL phones.
Cancellation or Rescheduling cannot be done within 1 hour of departure.
Please check the figures / timings as they may change time to time without any notice to the passenger.
You can contact us at the following for any information:
KHAN TOURS AND TRAVELS
#12,MF,NORANHA RD CHURCH COMPLEX, SHIVAJINAGAR, BLORE-51
SHIVAJINAGAR
Ph: 080-22860004
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Reply |ameenulla khan to me
show details Feb 3 (1 day ago)

Images are not displayed.
Display images below - Always display images from khantravels786@gmail.com
Your Ticket Details
Booked On: Wed, 03 Feb 2010
PNR: GHITVF
Ticket Number: 0903892957941

GDS Reservation Code:QHHB94
Ticket number:0903892957941
Issuing airline:KINGFISHER
Date issued:03FEB10
Issuing agent:INDIA
Issuing agent:0X7D/ATT
IATA number:14369891

Passenger: RIYAZ / ZOBIA MS [Adult]

04FEB10 KINGFISHER IT-2453
From:Cochin (COK), INDIADeparts: 12:50 PMNot valid before: 04FEB10
To:Agatti Island (AGX), INDIAArrives: 02:10 PMNot valid after: 04FEB10
Travel Date:04FEB10
Airline PNR: GHITVF



Pricing Details (Onward Journey)
Base Fare: Rs. 11,340.00
Fuel Surcharge: Rs. 1,850.00
Fees and Taxes: Rs. 799.00
Total: Rs. 13,989.00


Please note:
All Guests, including children and infants, must present valid identification at check-in.
Check-in begins 2 hours prior to the flight for seat assignment and closes 30 minutes prior to the scheduled departure.
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.
Kingfisher allows its Guests to check-in up to 25 kg of luggage per paying passenger. Baggage in excess of 25 kg is subject to a fee to be paid at the airport at check-in.
Cancellation Charges shall be as per fare rules.
For queries related to flight status please contact Kingfisher at 1800-1800-101 for all MTNL/BSNL phones.
Cancellation or Rescheduling cannot be done within 1 hour of departure.
Please check the figures / timings as they may change time to time without any notice to the passenger.
You can contact us at the following for any information:
KHAN TOURS AND TRAVELS
#12,MF,NORANHA RD CHURCH COMPLEX, SHIVAJINAGAR, BLORE-51
SHIVAJINAGAR
Ph: 080-22860004
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Call and instant message your Gmail contacts for free using Google Talk. Learn moreYou are currently using 71 MB (0%) of your 7419 MB.Last account activity: 1 day ago at IP 111.92.5.111. DetailsGmail view: standard | turn off chat | older version | basic HTML Learn more©2010 Google - Terms - Privacy Policy

Dear Sir,
Rebooking of e ticket 0903606042477 from London to
Mumbai on 10 Mar 2010
to 27 Dec 2010
__________________________________________________ __________________
(Kind Attn: Shri Vijay Mallaya Chairman)

1. This is to intimate you that We the customers would like to know
your policy and views on
WE THE INDIAN CUSTOMERS. Though learnt that customer satisfaction is
your top priority
as per paper document of your Kingfisher but it is certain from my
understanding you and your
staff do not wish to implement it in total. This one has been written
with a heavy heart to you after
my experience with your staff today i.e., 02 Mar 2010. If so, intimate
why I should not inform all
inclusive of media about the ineffective inefficient and false
promises given by your Airlines.

2. An Indian Armed Forces Officer after having having an experience
of 30 years at the rank of
Colonel few ( I think but may be more) of your staff has made a
mockery of my education,knowledge,
experience, and management made me a illiterate and made me run from
pillar to post for a small
change of date of booking.

3. As per the directions of your staff at Pune tele no 26059352/51
at about 1145 hrs I contacted
your call centre tele no 27293030 and spoke to miss Manisha for about
14 minutes 28 seconds
in my mobile no 9421009913. She consulted her supervisor and confirmed
which was validated by
her supervisor to go and pay Rs 2200/= for change of date at the Pune
Office. While speaking to Miss
Manisha I gave entire information about the ticket and all details.

4. Here I wish to intimate that
a) The ticket is not transferred to any other passenger
b) The person whom the ticket was purchased is only travelling
c) Validity and Verification of the passenger was shown (Pass Port)
d) No change of Airliners was requested.
e) The date of change has not expired (27 Dec 2010)
f) Person who is travelling is Indian
g) All details of ticket and the passenger's journey date 11
Sep 2009 to London
and other details asked were shown and intimated by me.

5. At Pune's Office Mr Ajay Jadhav , Sales/ Marketing manager was
not available.
I Contacted Miss Sunita Shatti and had consultation with Miss Lindwill
gave a printed
paper to me and told it can not be done. On my persistence to them to
speak to the call
centre she tried to speak but Miss Manisha was not available. The
drama continued for more
than 35 minutes and instead of assisting,helping or satisfying a
customer both the ladies
were bent upon one point and did not do the change of date.

6. Only on my insistence Miss Lindwill gave in writing stating
"Won't be able to rebook
as the rule states 12 months validity ticket". The staff could not do
or talk expect this
which itself shows lacqunea in their knowing of rules and regulations
and did not have
support from their non existent Supervisor.

7. In spite of my persistence queries about Shri Jadhav's mobile no
they did not give me.

8. If this is the attitude, nature and training of your staff how to
react and not helping a
customer then why you should unnecessarily state your policy of
customer satisfaction
is of utmost importance.

9. As a regular customer of your Airlines if this is the state of
affairs then see the condition
of others.

10. Now I request you to take stalk of situation and amicably sort
the issue of changing the
date of travel of Mrs Padmarani from 10 Mar 2010 to 27 Dec 2010.

11. In case of a negative answer you are forcing me to take up matter
to Indian Armed Forces
(ARMY,AIRFORCE, NAVY) , media, and other Airliners and give a wide
publicity on the
CUSTOMER DISSATISFACTION. This is the only remedial solution to expose.

12. Thanking you in anticipation of your favourable and early
response within 24 hrs please.

Yours Sincerely,

Col S Rajaraman

Reply Reply to all Forward

In July of 2009 I booked a London-Calcutta ticket, to return around the end of April 2010 – I paid £538. They told me I had a one-time free rebooking facility, so I would not have to pay a fee for rebooking. They did say I would have to pay the difference in fare. When I asked if fares increased much, they said no. I was led to believe these were differences in inflation – changes due to the price of petrol changing.
However, now I have definite travel dates they are telling me I must pay an additional £360. That is a difference of 67%!!!
They use this double talk, claiming they have sold out of “N-class” fares – a term they never explained when I was buying the ticket. Now they claim to only have “K-class” fares. This is double-speak invented to confuse an unwary customer – there is no difference in the seat or the service. It’s just at a certain time they decide to charge their loyal customers another £360 just because they want to. And they give no warning about this kind of outrage whatsoever. There are seats on the plane, I have already paid for a return flight, and they refuse to change the dates of tickets without this invented “rate change.” But they tell me they have kindly allowed me to change with no penalty. They try to sell you a spoon of honey while stealing your wallet.
I have been robbed. I am a victim of “bait-and-switch.” The company told me I would pay minimal fees when I changed my ticket, and now they are trying to rob me of £360 – when I have long ago paid for the ticket! I
Never buy a ticket from Kingfisher Airlines – they will take your money, and then charge you another 67% overnight, for no reason whatsoever other than their “invented terms” which they secretly use to convince themselves they are not robbing you. You will then have to speak for hours (I spent 2 hours on three international calls talking to 6 people – and no one provided me any service.)

DO NOT TRUST KINGFISHER!!!!!

Kingfisher, if you wish to resolve this complaint, email me at: mstanleybaker@gmail.com

Anyone there?

If you come across this complaint, just know that my keyboard is bearing the brunt Kingfisher is actually supposed to be bearing!

The irony is that Kingfisher Airlines falls under the hospitality sector. But the attitude and approach of your staffs makes me wonder if they're even aware of the fact. Hospitality is a distant dream, they're miles away from being courteous as civilized human beings! Just paying skimpily clad models to adorn a semi-porn calender does not make you global.. first, take care of the countless loopholes and assholes in your company! Let me elaborate..

I'd booked a ticket for Delhi from Imphal. The departure was at 1:00 PM and I'd reached the Airport at 12:05. Now, I'm not a first time traveller.. I've, on most occasion, checked in 1 hour before departure (Yes! even on your stupid airline). This time was no different. But on reaching the counter, the 'woman' on the counter (she's not fit to be called a ground staff) said she couldn't put me in. I asked why.. she said I was late. Hell!! I've boarded a flight 30 minutes to departure..and thats what airlines do.. they serve their customers.. the officials announce our names if we havent checked in..and even come looking for us in the counters..but I was LATE..according to this woman. I asked "WHY?"..she couldn't answer me straight..but she did weigh my luggage (am guessing she got flustered). And to my horror, she said my luggage was over weight when the scale showed it weighed 15 KG.. I thought she was kidding me.. I told her I needed to get on board..and thats when she walked away.. no "sorry"..no "excuse me"..just like that..like I wasn't even there in the first place! Well, I know other ways to make myself noticed but I abstained from doing so because I'm not one of your fat frequent flying, crass, uncouth traveler- those whom you are so polite to! No one could really help me..and by the time the other officials arrived, it was way past 12:30..and none of them were making any sense so I showed them the middle finger and walked away..there's no point trying to talk to a bunch of morons who don't even know what am trying to say..

So, here's the deal -you, whoever's reading this- unless u want a lawsuit shoved up your ass, clean up your act. Hire human beings (rare to find in Manipur, though).. not some freaking robot who, beyond what has been memorized, cannot participate in a dialogue!

I, Mr. Arjundev Arora was booked on flt 3162 to guwahati on 19th october which was to depart at 10 AM .. now its been resceduled at 6 am and that to via Kolkata.... which is not feasable for me . Pleas arrange some other flt for me as i cant leave for the airport at 4 am .....

Mrs. Latha Surana
36/1 Byron Bazar
Raipur Chhattisgarh
DATE: 28/11/2009
MB NO: +919165777793

TO,
THE SECURITY PERSONNNEL
KINGFISHER RED AIRLINES,
MUMBAI.

SIR,
SUB:. Complain against hand bag was taken in the flight and a purse in it is missing

I Mrs Latha Surana have gone from Raipur to Indore from Kingfishers RED flight no.-IT2551 with my daughter seat no.- 08C and 08A on 24-11-2010 & came back to Raipur through the same route on 26/11/10 by your airways flight no.- IT2552 seat no. 09D .While boarding from Raipur We had an orange colored hand bag which while entering into the flight was taken by a crew member reasoning the size of the bag was big which was not right further we collected the baggage after arriving at Indore after reaching home we realized that a purse was missing from the bag which contained the following things:-
1)Titan watch -3000Rs
2)Silver set of a rose design - 2000rs
3)Silver Diamond Set -15000rs
4) Earing silver -2500rs

I have also written this in the suggestion/complaint card while returning in your flight no. IT2552 and handed over to the staff . I wanted to bring all to your notice, so that you can investigate the matter & give me proper justice and also see that such things do not happen to the other passenger.

My Details as follows:
Mrs. Latha Surana
Date: 24/11/09 –IT -2551,
SEAT NO-08A

IF I am not given proper justices I will understand that such things doesn’t matter to you and are simply happening all the time and passenger are left to their faith .I will also go to the consumer court for the justices.
Hope you will compensate for the loss of money.
Waiting for your reply

Yours sincerely,
LATHA sURANA

Dear Sir,

I have booked a return ticket with Kingfisher Airlines on 18 october,2010 but due to some problem I have to cancel my one ticket (Mumbai – Delhi) on 26th October,2010. I was confirmed a Refunf of Rs.4322/- by kingfisher call centre. I confirmed my refund amount 5-6 times. They also further conditioned that the refund will be made only after I complete another ticket (delhi-mubai) as it was a return ticket. After listening to the condition I again confirmed my refund amount and they said that the comment being noted on your cancellation and you will be refunded Rs4322 only.

I utilized my another ticket(Delhi – Mumbai) and called the Kingfisher call centre to process my refund on 7th Nov,2010. But I was shocked to hear that they will only refund back some Rs1000+. Then I spoke to their floor manager Mr. Chris Lenard and he advice me to writer a mail so that they can look into the matter.

Now its been more than month and half I been struggling for my refund. Neither they revert to the mail nor Mr.Chris speak to me over the phone.They are just harassing me. I have called up there call centers several times but to hear the same reply Mr.Chris will call you back but till date theres no call from his side neither from any other person

I request you to kindly look into the matter.

Puneet Tibrewal
(hangon_1984@yahoo.co.in)

I booked my ticket from kolkata to bangalore from Indigo Airlines, which is scheduled on 18th April & my flight time was 5:25am. I reached at the Airport at 4:41 am. At Airport I waited for my bags to get scanned and then I went for collecting my Boarding Pass. Where I was told by Indigo Staff that I am late by 5 minutes and they can't accomodate me on the current flight for which I have already booked my ticket. They told me that they will re-accomodate me in another flight which will depart at 6:30am and that will cost me additional Rs.9000/-. The lady staffs were very rude and they refuse to cooperate. I came from down town to catch this flight. I think you are forcefully blocking people like me and compel them to buy another ticket and you sold my seat to someone else with higher price. Also when the rescheduling charge is 750/- written on ticket then why these airline staff ground boarding staff charge like any amount they want. I think they are making fast money by doing this kind of incidents. I demand my money back with the loss that I suffered and harassment I faced to catch this flight.
Name : Shalini Basu
Airline Name : Indigo
Flight Number : 6E-377
Departure Date : 18th April
Departure Time : 05:25 AM
Address : Marathalli, Bangalore
Email Address : poushali0101@yahoo.com

Dear sir
we are regular flier and always prefer kingfisher for my travel today we have very bad experience your staff misbehaved with me and my family very rudely they shown fingers and threatened us
my particulars are
1 passenger name-neeraj rastogi
seat no. 19
flight it3636
lucknow to ahmedabad
person misbehaved are
1.mr. Sanjeev kumar
2.mr.deepak sharma
3.ms sonia
the matter is very serious this was never expected from the kingfisher and mr vijay malya'srline please look in to this and take the coorective action
waiting for your response
neeraj rastogi
md
jugal kishore honda

. It was the most pathetic experience of my life with any airline or to that matter anybody in service industry. I booked two itineraries for AMD to GAU and return, one for me and the other for my spouse. The reservations nos. are W7JTAN and W7YNBN. One was from AMD to GAU on SG883 of 15th Apr and return on SG884 of 30th Apr. AND other was AMD to GAU on SG883 of 27th Apr and return on SG884 of 30th Apr. On 30th Apr we took 2.5 hrs to arrive to the airport at Guwahati because was stuck in bad traffic and were late to reach Airport. I reached at exact 6.57 PM and the flight (as per your so called idiotic, nonsense staff) was perfectly on schedule to depart on 7.25 pm and didn’t let me board saying I am late and it is none of their bloody business if I am late. I asked and almost bent on knees to let me board as it was urgent but the staff (one of them was named Seema) were so non co-operative and kept arguing and then directed me towards re-scheduling to the ticket counter for rescheduling. I went there and a very ill-mannered, non cooperative and rude girl staff told me that she will reschedule it for next day i.e. 1st May and told me to pay extra Rs.5100!!!!! (WTH! Why should I pay???) And I asked her gently to do something and consider my problem and help in a better way on that she rudely replied “no option, take this or forget all your money”. I still paid the money using my debit card and got a costly shitty ticket and then while handling that ticket to me she said “Kindly check in 2 hrs before tomorrow else don’t come complaining” to that I replied “Do I have any other choice?” and she replied “Its your wish”. I was so pissed I am really so much angry on the way Spicejet have responded to me in my problematic situation. I was helpless because it was not my state and I think the entire behavior was because I was a non Assamese. Trust me if this mail looks long already, you are yet to get more of the other day. The next day when I checked-in 2 hrs before the departure I was waiting till 7.20 pm on the bloody airport waiting for the boarding to start. And the heroic flight SG884 lands like a Maharaja at 7.15 and then boarding starts. On the boarding gate, when I asked the same Ms.Seema about why the flight is delayed, she replied saying its jus 5 mins late will take off in 10 mins.
Now comes the point! The T&C on your boarding pass clearly says the boarding gates gets closed 20 mins prior to departure of domestic flights, then HOW CAN YOU GUYS DO THE BOARDING IN 10 MINS SAYING IT’S JUST 5 MINS HERE AND THERE! You guys make fool of people and think to loot us is easy because you being the only carrier connecting Guwahati to Ahmedabad and you think your monopoly will work.
I have recorded a video of the so called rude, ill mannered spicejet staff Ms. Seema where I ask her about the above T&C as the boarding took place in last 10 mins and she fumbles to answer. For more info you call me back on +91-7600009126 and will tell you so many things about the worst experience of my life with you guys!
More than money it’s about my pride and respect that I have lost by choosing you guys as a travel partner.

A frustrated and disrespected customer,
Sachin Nair
+91 - 7600009126

I’m really disappointed with the service provided by a customer service representative ( named LATA ) at Tulihal airport, Manipur. I wonder how the HR team recruited this lady as CSR who does not have any quality of being a customer support agent. She is rude, she acts like more than a CEO of the company. No acknowledgement, no support, no help but simply an egoistic moron.

Yesterday (9th May, 2011), I went to airport to book a ticket from Blore to Imphal for my cousin. Before going to airport, I found that the fare of the said ticket for 30th May was at Rs. 5005 as shown at yatra.com. When I said that I wanted to book a ticket, she seemed to be very unwilling and pushy. She replied that the fare of the ticket is at Rs. 6167 and asked if I wish to book the ticket right away. I was surprised and thought that it was usual for flight fares to increase ( even decrease ) from time to time. Understanding this, I requested her to check the fare for another day. I was uneasy to even ask another question thinking that she will get irritated.
To clear my doubt, I gave a call to my brother and told him to check the fare. He said the fare was at Rs.5005 which was the same with what I saw in the morning. Then I let the lady know about this. She seemed to be irritated and suddenly replied sarcastically “go back and book the ticket at yatra.com”. And then she turned away her face making herself engaged with her colleague.
I was shocked and asked myself why I came here far away when other agents are providing better service and price. I came back and went to one of the cyber cafés and booked the ticket at 5200 ( 200 additional charge for booking at local agent ).
In this scenario, I want to ask why LATA is being paid for. She called herself "a customer support representative" but to the contrary she does not want to assist/support her customer. Instead, she only shows wrong attitude, lack of courtesy and superiority.
How can I ever forget this horrible incident??? Was she trying to fool me or wanted to make money booking tickets for customers higher than the actual fare?? If so, LATA PLEASE CHANGE THE INDUSTRY...........!!!!
I'm done with Kingfisher airline.

Please feel free to revert,
forexac11@gmail.com

Hello I love Kf, but seems know a days your ground staff employees are not behaving noce to there clients as if we are buying free of tickets.

I have special complain regarding HYD Airport ur employee Name-QAWI(fuck u) thank god I saw his name, but now for sure rude attitute and bad bahaviour is too much any more.
thaks Mallaya.
More than money it’s about my pride and respect that I have lost by choosing you guys as a travel partner.

A frustrated and disrespected customer,
Pathan Khan
COO

This is regarding the Travel fro Leh to Delhi and Delhi to Bangalore through Kingfisher Airlines.

Name Gangadhar / HariniM(As displayed in Boarding Pass)

PNR no. HDI JQP

Flight no. IT 3352
Date 22 May
Dep Time : 10: 45

Baggage details:

Name: Gangaadhar/HA
22MAY IXL 7011B0 IX-HRB

IT 212 BLR
IT 3352 DEL

Three important GRIEVANCES to be mentioned here :

a) No proper procedure followed from one place to another place for baggage safety.
b) Flight was delayed for 2.50 hrs but no on-time updates for passengers.
c) Even knowing flight is delayed it was not updated in the monitor which was to be displayed and also announcement of GATE changes was not done until we could find and check with your airlines Representative.

As per Airlines, checked in on-time for security and baggage scan.

Cleared the security check and I stood to collect Boarding pass with baggage to transfer.

We were three friends, who had 3 suitcase and 3 hand bags along with a cover of shopping materials which was most available, so total 7 baggage

I was informed that we need to send all 7 baggage through checkin were 3 were suitcase and other 3 were hand bags with some materials (each which were just not more than 3 KGs) and we were not allowed to carry along with us as it is special rules in Leh due tight security check which we did abide by the rules of your Airlines.

BEFORE THE BAGGAGE COULD BE SENT IN I DID INFORM YOUR AIRLINES CUSTOMER REPRESENTATIVE THAT WE NEED OUR BAGGAGE'S SAFE BACK AS WE WERE NOT AWARE WE NEED TO SEND ALL OF THEM THROUGH CHECKIN INCLUDING THE COVER BAGGAGE.

She did promise everything will be safe and we will get our things safe back but it was not true.

But unfortunately I got my COVER BAGGAGE fully torn and dismantled were I got the sweater but not carpet which I feel is done intentionally or carelessness of handling the baggage. I have lost CARPET which I shopped of worth of Rs 20,000/- It is strange that even after me specifing to your representative that it is available can I take along with in Aircraft(not more than 3 KGs) but was not allowed in Leh but I trusted customer respresentative and handed over my baggage but got to know that we cannot trust this Airlines anymore.

When asked the King Fisher Airlines respestative in Bangalore she informs me that we are not suppose to send cover baggage into Checkin which indeed I did check in Leh with King Fisher Airlines respestative where at Leh they did not specify any such procedure but instead were informed will be take care but when back I saw my available material is missing in the cover baggage.

PLEASE DO FIND OUT AND GET MY BAGGAGE BACK AND CANNOT LET GO MY AVAILABLE MATERIAL BECAUSE OF CARELESSNESS OF YOUR AIRLINES.

I need the carpet back or I need to the money to be reimbursed.

It is CARPET from Srinagar and I have mentioned my Name and address in Blue Marker.

G.Harini
No. 32, 3rd Cross, S G Palya, Ventakeshware Layout,
DRC Post, BLR- 560029.

All of us believed that Kingfisher was the best Airlines but it turned out to be the worst due to experience which I have faced on 22nd May and also some of the passengers.

Hope this email to be taken on Priority and will be actioned at the earliest.

Awaiting your positive response.

Regards,
Harini