I traveled from Bangalore to Mumbai on Dec 9, 2011 by Spicejet. On arrival i found that my bag had not reached Mumbai and lodged a complaint with their baggage handling staff and was told that immediate action would be taken and messages sent to various airports.

Thereafter, i followed up 3 times on Dec 10 (next day) and each time got a standard reply that Spicejet Customer Relations will call back. However no update was provided. Again when I called on Sunday, Dec 11 same thing repeated the first two times. The third time, when I insisted on knowing when the complaint was logged into Spicejet's system, I was told it was done only on Sunday i.e. nearly 40 hours later.

Due to this gross negligence and carelessness, the airline left a window of opportunity for someone to take the bag. In the process I lost my bag and stuff worth more than 50,000/- (only in clothing, woolens, etc.)

Airline is talking of only standard compensation inspite of their negligence. Any suggestions to get the airline to pay for its careless and negligent approach?