This s regarding my escalation related to my travel from Mumbai to Delhi and return dated (28 Sep-2011 to 3-Oct-2011).
I did my Domestic flight booking online on yatra.com on 26-September 2011. Details are as follows:--

Date	Source	Destination	Flight Carrier	Flight Number	Departure	Arrival
29-Sep-11	Mumbai	Delhi	Air India	AI-666	1:00:00 PM	3:00:00 PM
04-Oct-11	Delhi	Mumbai	Air India	AI-421	2:00:00 PM	4:35:00 PM

The reference Number which I got is Yatra Reference No.: 7782632
For personal reasons, I had to prepone my journey by 1 day and thus I called yatra.com customer care helpdesk on same day 26-Sep-2011 at evening (The conversation happened between 7.00P.M to 10.30 P.M.) and the executive was Sh.Saurav (Not Saurav Singh as there are 2 Saurav’s exists in your organization). He told me that yatra.com will charge me Rs. 1500/ as prapone charges. I agreed and I did payment of 1500. Afterwards when he tried to prepone my ticket. He took lot of time and came back to me saying that there is a problem in the system and thus he failed to do a praponing the journey. He told me that he canceled the existing booking and will refund both the amounts (The flight booking amount 16200 + the preponing charges 1500). He told me to make a fresh booking.
I did my online booking again and transaction Details are as follows:--

Date	Source	Destination	Flight Carrier	Flight Number	Departure	Arrival
28-Sep-11	Mumbai	Delhi	Air India	AI-666	1:00:00 PM	3:00:00 PM
03-Oct-11	Delhi	Mumbai	Air India	AI-421	2:00:00 PM	4:35:00 PM

The reference Number which I got is Yatra Reference No.: 7789387
When I logged in Yatra.comàto take the print out of my ticket, I found that I can see one confirmation ticket of 8 passengers costing Rs. 32,000 for 4-Oct-2011. Also there is a booking present for 14-Oct-2011, the date which I never imagine also for travel. I think this was a serious mistake happened from the executive while registering the booking. After seeing this, I called your customer care executive again and told them to draw the attention on this errors and irregularities which are shown in the yatra.com site on Yatra Reference No.: 7782632,they told me that this is an internal problem and they will recorrect the problem.

Now after this fire-fighting, I went to Delhi on 28-September 2011 and came back to Mumbai on 03-oct-2011 as per the schedule. After coming back, I found that, I got only 1500 refund amount as a refund but not Rs.16200 of the booking did it at first.
I called Customer care repeatedly for refund of my booking which I made it for 29-Sep-2011 to 04-oct-2011. I got some wiared answers from customer care department. I got answer from Ms.Ameeta Khare that our concern department is working on it and you will get back your refund in next 3 working day. Next time when I called she told that it is pending with Air-India and as soon as they release it, we will pay you the amount. Then Mr.majid (or I am not recollecting the name of the person) also told me that you will get the amount soon. Today Ms.Ameeta Khare and Saurav Singh tried to check the details and failed to reach to a conclusion. They kept me on hold for nearly 75 minutes and requested me that they will get back to me in the evening.
It’s really shameful that when we have helpdesk in place, phone recordings happens for each call and then also I am getting such mental harassment from yatra.com. This episode wasted my time, telephone calls and in return, I got only torture.
I want Yatra.com to look into the matter ASAP and very seriously, otherwise I need to consult legal authorities and find a complaint against them.