Hello,

I, along with my parents, flied from Kolkata to New Delhi in the Air India flight AI 681on 31st December 2010. One of our baggage was missing and we lodged a complaint at the respective counter. The file reference number is DELAI34208 and the tag of the missing baggage is AI352554. I was told that the baggage would be found and sent to me within a day or two but it still haven't arrived. I tried calling the concerned department many times but nobody picked up the phone.

I managed to get their mobile number but they told me that they haven't still received any information on the missing luggage. Later, when I tried calling at that number, nobody picked up the phone.

After searching a lot on the internet, I found that Air India is very indifferent in this department and we are not the first one to be harassed this way.
Please tell me what should I do.

Thank You
ARINDAM MOHANTA
email: arindam23mohanta@gmail.com