This is a discussion on missing luggage (air india) within the Airlines forums, part of the Transportation category; Hello, I, along with my parents, flied from Kolkata to New Delhi in the Air India flight AI 681on 31st ...
I, along with my parents, flied from Kolkata to New Delhi in the Air India flight AI 681on 31st December 2010. One of our baggage was missing and we lodged a complaint at the respective counter. The file reference number is DELAI34208 and the tag of the missing baggage is AI352554. I was told that the baggage would be found and sent to me within a day or two but it still haven't arrived. I tried calling the concerned department many times but nobody picked up the phone.
I managed to get their mobile number but they told me that they haven't still received any information on the missing luggage. Later, when I tried calling at that number, nobody picked up the phone.
After searching a lot on the internet, I found that Air India is very indifferent in this department and we are not the first one to be harassed this way.
Please tell me what should I do.