Booked by - Travel chacha

Amount - 8100 Rs

Booking ID - ANUCPE

Flight number SG - 0344

Airline - Spicejet

Travel Date - 04 Nov 2010

Passengers - 2


I had booked the ticket on 15th of August from bangalore to jaipur for the date 4-nov-2010.the amount of 8100 was deducted from account but the ticket was not confirmed.i tried to follow the travelchacha team but mostly the phone was not picked up and if it is then no proper response was provided.

Once i talked to executive from travel chacha he told that they were not able to book in desired flight so we have to cancel the ticket and they assured us after cancelation full amount will be refunded. So i send a mail on date 13 Sep 2010 requesting for cancellation of my ticket .

Following is the mail --

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On Mon, 13 Sep 2010 17:20:13 <flights.travelchacha@gmail.com>

Hi,

I want to cancel my booking.All the details for booking are given below.

==============================

Booking ID - ANUCPE

Flight number SG - 0344

Airline - Spicejet

Passengers - 2

Name Kuldeep Singh Choudhary

===================================

Kindly let me know if you want any other information for cancellation.

Thanks
Kuldeep
=============================

But after follow up of one month+ they are still reply in same way.every time they need 2-3 days to transfer the money.till date i didn't get my money back.

Even after cancelling the tickets they are not even providing me with the correct refund reference number and hangup. I want to file a complaint against the website and its owner to use the customers money without providing services also the customer care is completely unprofessional with their customer handling.

Sir/Madam urge you to please look in the matter and get the needful done as it's my hard earned money.

Request you to blacklist the company and stop it from doing business in the above said manner.

Thanks,

Kuldeep Singh Choudhary