Air India:

I was boarding the flight: IC 616, HYD-MUM, and my flight got rescheduled to 8:15 AM. This is without prior information and I was asked to stay in the airport for 6 hours without any reason or any alternate solution offered to me.

I wasn't offered any help by the Air India support staff at the airport. I was asked to do the following things:

- I was offered a refund, which meant I book the flight: Indigo flight (for 6 AM as I had to reach Mumbai before 8 AM on 6.10.10). Highly inconvenient... this also meant my staying in the airport for another 5 hours. The indigo flight booked was 600 rupees more expensive than my earlier Air India flight, which was booked way in advance.

- to fly on Air India at 8:15. With my reaching the airport at 11:30 PM for my flight, this meant I stay in the airport for around six hours. There was no facility to sit/sleep, no lodging provided by Air India even when I was ready to pay up to my budget.

- to go and stay in a private accommodation, and come back to the airport in time for the rescheduled flight (again, no help from Air India on this front too)

I am shocked. This is a single female traveler in an unknown city, and no advice/help is offered whatsoever.

How am I to proceed ahead with this... and who's to refund the lack of sleep, inconveninece, disgust at the airlines??

Thanks



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