This is a discussion on Indigo Airlines's fuss of "Time punctuality" and "customer handling" within the Airlines forums, part of the Transportation category; I have booked Indigo flight from Hyderabad-Ahmedabad, dated 10th Sept, 2010. Total flight was suppose to be covered by flying ...
I have booked Indigo flight from Hyderabad-Ahmedabad, dated 10th Sept, 2010. Total flight was suppose to be covered by flying from Hyderabad-Bombay, with Flight no. 6E-319, starting at early morning 6:00am, then connecting bombay-ahmedabad, flight no. 6E-213, starting from 8:25am.
I have reached early morning 5:00am at airport and discovered that flight 6E-219 is canceled due to technical problem. This flight is delayed to 8:30am, which is again not confirmed, based on availability of plane from other location. Going further, and worst part of mishandling is, bombay-ahmedabad flight 6E-213 will not be accommodate this delay to get passenger on time, rather passenger have to wait till 4:30pm at Bombay, till next indigo flight. Also Indigo could not manage to get passengers to put in other airlines even they have seats available. I have not received any intimation by any means about this schedule change, and only discovered after reaching airport.
Mr.Sharath(seems to be some executive) and Mr.Chethan(Manager), were totally incapable of handling the situation. when passenger demanded they were behaving like totally irresponsible for this situation. When passenger asked any feasible solution which can take them to destination on time, they simply don't have any option and offered full refund of money. Also, they said indigo can not tie up with other airlines to put passenger to Bombay, rather passenger get their refund back and then do whatever they want. Now I have following complaints with indigo:
1. If passenger books early morning flight, doesn't indigo understand, it is because he has some plans to be carry out at the time? Does indigo understand and consider any importance of passengers schedule?
2. If indigo is incapable of handling this situation then, whose responsibility to inform passenger in advance about cancellation flight? At least SMS about FACT..
3. Because indigo didn't informed in time, and I have only discovered this at airport, Isn't it responsibility of indigo to refund what ever loss incurred in transportation, i.e. taxi charges to airport, return flights cancellation penalty etc. Due this only I have incurred loss of Rs. 2000 without even boarding the plane, and only because of indigo's mis management.
-Shailesh(shailesh_er at indiatimes dot com)