Originally Posted by Mohammed Shahvali

Hi,

I asked yatra customer care agent to book tickets to hyderabad to Doha,Qatar but he booked to Hyderabad to Behrain..and pretending that its my fault before conforming i have to check properly but there is no clear wrods about destination its all in the coding like DBX,BHR..i thought its for qatar as i discussed on phone and replied to go ahead,,after this i request for cancellation before 6 days of journey, but then also they charged me around 1100 for cancellation fees. they told me that they will refund my money after deducting 1100,,,now its been 24days till now they are not giving me any responce , i sent many mails but no reply from them..i am completly cheated by them.

please help..

My name is Mohammed Shahvali.
System Administrator.
Doha, Qatar.
Nationality is Indian.
shahvalisap@gmail.com

Dear Mr Shaik,
Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard. Please be informed that the refund for the reference # YT2519819 was already processed on 30 MAR 2009 for the amount of INR 7992.15. We hope you must have received the same.
Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com.
Best Regards
Yatra Care