Sir,
I had a bad experience with makemytrip.com. My email to them posted about 6 hrs back explains my case. Please assist me because now i'm getting a feeling that all the inconvenience to the customers is not a 'one odd case' but the company's intentional attitude. And I don't want them to escape so easily. My email send today 6 hrs before is as follows:
I am Squadron Leader Rajesh Sharma, serving in Indian Air Force. Reference is made to my booking Id IN1003B05916. I have the following to say:

1. Flight booking was done on 15 Mar 10 for Kingfisher flight from Mumbai to Bhuj for 03 (three) passengers for the travel on 27 Mar 10.

2. I received an SMS from you regarding the conformation of same which is still saved on my sim card.

3. This was a connecting flight for me as I was moving from Nagpur to Bhuj.Travel from Nagpur to Mumbai was by Indian Airlines. Also, I want to bring out this to your notice that
I was moving on posting from Nagpur to Bhuj along with my wife and small daughter and 60 Kgs of luggage.

4. After reaching Mumbai, I was told by Kingfisher that there is no booking on mine or my family's name.On contacting your staff on customer care number, same was told
by your executive and i was told that my money of the amount Rs. 12063/- will be refunded to me in next 48 hours.

5. I was stuck in helpless situation as no seats were available for that day; neither in Kingfisher and nor in Jet Airways.(Only these two flights operate from Mumbai to Bhuj.) . There is no one in Mumbai who is known to me. In such a critical situation, I was running around from one terminal to another, requesting( rather literally begging) from one window to another, along with my wife, my 4 year old daughter and 60 Kgs of luggage. Moreover, I was also not having much cash with me at that point of time.

6. However, by God's grace, I was lucky enough. Due to few cancellations, Kingfisher was able to accommodate me and my family in their flight at the last moment.

7. From that day onwards. I have been calling regularly for my refund. The details for the calls made before 01 Apr 10 are not with me but the calls made and emails send on
and after 01 Apr 10 are as follows:

(i) 01 Apr 10- 1205 Hrs-Spoke to your Executive Kirti. Told by her that system is slow.

(ii) 16 Apr 10- 0750 Hrs- Spoke to your Executive Shakti- He said, he will do the needful.

(iii) 19 Apr 10- 1700 Hrs- Spoke to your Executive Manisha- She said, refund will be send in next 72 Hrs. complaint number given was IN1004R0053905.

(iv) 29 Apr 10- 1115 Hrs- Spoke to your Executive Rohit Sharma- Told by him that i should send my bank statement to service@makemytrip.com . Complaint number was 100429009490. Also updated my phone number from 9665017681 to 9974540710.

(v) 30 Apr 10- Emailed my bank statement to service@makemytrip.com.

(vi) 01 May 10 2010 - recieved email from you that I should send the bank statement in PDF format and not in MS Word.

(vii) 03 May 2010 Hrs- Emailed bank statement in PDF format to service@makemytrip.com

(viii) 10 May 10- 0945 Hrs- Spoke to your Executive Amarjeet. He said he'll do the needful.

8. In regard to my case, I have the following demands:

(I) Refund of Rs 12063/- WITH INTEREST.

(II) Compensation of Rs 50,000/- for the Mental Harassment and agony that me , my family and my 4 year daughter have gone through because of your company apart from the financial turbulence caused.

9. This is for your information and necessary action.



ALSO, the reply that i got from them after the recipt of this email is as follows:

Dear Customer,

Greetings from MakeMyTrip!

At the outset, we apologize for the inconvenience caused to you due to delay at our end.

With reference to your e-mail, you’re Booking Id IN1003B05916, we kindly request you to send us the scanned copy of your bank statement in a PDF format because your booking was not confirm and your payment was also not received by Makemytrip so we have to escalate this case to the concern department for that please provide us the bank statement

Sir, we requesting you to kindly call us on our toll free number, So that we can assist you further.

For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online

We value your business with us and look forward in assisting you with all your travel plans.

Regards,

Rohit Anand

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

hi
i am ajitabh gandhi i cancelled my internatinal ticket from delhi to toronto on 24th april 2010, i was givena time of 7 working days but till date {21st may 2010} my refund of rs 87668 is not recieved,i call them so many times but there agents keep on giving me further time,{ 1st agent name Bhupender Singh Rana 2/5/10, 2nd mandeep singh 4/5/10 3rdBhupender Singh Rana again on 5/6/10,Manisha Sharma on 7/5/10 Shashi Mishra on 13/5/10 Karamdeep on 17/5/10 hitesh on 20/5/10
and some more names which i forgot

i also contacted there floor superwisors {mr bala on 7th may 2010,mr jagjit singh on 17/5/10 and ms sarbjeet on 20/5/10}
but all seems in vain now i m flying on 26th may 2010 and need my refund very badly

kindly help me out from this make my life hell company

AJITABH GANDHI
e mail ajitabhgandhi@yahoo.com
9810321878
my make my trip id is Booking ID: IN1002B05650

Sir,
When will I get my refund back ? And also i have a query that when any infant is assisted by her parents, how can you confirm the infant ticket only, when you know that an infant cannot travel alone. Please reply asap.
Below is the details of the ticket given below.

Flight Details MakeMyTrip Booking ID : FLT000015986522
Booking Date : Wed, 19 May '10
Ahmedabad - Mumbai (Bombay) | Travel Date: Wed, 19 May '10
Airline
Go Air G8-104
Non-Stop Flight
Duration: 1h 0m Departure
Ahmedabad
Wed, 19 May '10 (18:15) Arrival
Mumbai (Bombay)
Wed, 19 May '10 (19:15) Class: Economy
Passenger Details | 3 Passengers
This flight is an inactive flight
Name Type PNR Status Cancellation Fee
SARVAJIT KUMAR Adult IX9ZEP Cancelled -- Check Refund
RASHMI KUMARI Adult IX9ZEP Cancelled -- Check Refund
MANNAT KUMARI Child IX9ZEP Confirmed Not Permitted
Ahmedabad - Mumbai (Bombay) - Delhi | Travel Date: Wed, 19 May '10
Airline
Go Air G8-104
Non-Stop Flight
Duration: 1h 0m Departure
Ahmedabad
Wed, 19 May '10 (18:15) Arrival
Mumbai (Bombay)
Wed, 19 May '10 (19:15) Class: Economy
Airline
Go Air G8-452
Non-Stop Flight
Duration: 2h 0m Departure
Mumbai (Bombay)
Wed, 19 May '10(21:50) Arrival
Delhi
Wed, 19 May '10(23:50) Class: Economy
Passenger Details | 1 Passenger
This flight is an inactive flight
Name Type PNR Status Cancellation Fee
MANNAT KUMARI Infant --- Under Process Rs. 250
Mumbai (Bombay) - Delhi | Travel Date: Wed, 19 May '10
Airline
Go Air G8-452
Non-Stop Flight
Duration: 2h 0m Departure
Mumbai (Bombay)
Wed, 19 May '10 (21:50) Arrival
Delhi
Wed, 19 May '10 (23:50) Class: Economy
Passenger Details | 3 Passengers
This flight is an inactive flight
Name Type PNR Status Cancellation Fee
SARVAJIT KUMAR Adult GH99WZ Cancelled -- Check Refund
RASHMI KUMARI Adult GH99WZ Cancelled -- Check Refund
MANNAT KUMARI Child GH99WZ Confirmed Not Permitted
Payment Summary
Total Rs. 18,870
Cancellation Summary
Name Type Sector Travel Date Cancellation Amount Refund Amount
SARVAJIT KUMAR Adult AMD - BOM Wed, 19 May '10 Rs. 0 Rs. 3,224
RASHMI KUMARI Adult AMD - BOM Wed, 19 May '10 Rs. 0 Rs. 3,224
SARVAJIT KUMAR Adult BOM - DEL Wed, 19 May '10 Rs. 0 Rs. 5,198
RASHMI KUMARI Adult BOM - DEL Wed, 19 May '10 Rs. 0 Rs. 5,198
Cancellation Summary
Cancellation Date Ref No Cancellation Penalty Refund Amount Refund Status
19 May 10 IN1005R0047154 Rs. 0 Rs. 16,842 Check Status

regard,
SARVAJIT KUMAR

Dear Mr. Sharma,

With reference to your post, kindly note that the refund for your Booking ID FLT000014434102 has been processed. You can expect the same to reflect in your account within 5 business days or as per your bank's procedure.

Regards,

MakeMyTrip Care

Dear Mr. Kumar,

With reference to your post, kindly note that the processing of your refund is underway.

We regret the delay and inconveneince caused.

Regards,

MakeMyTrip Care

To
Consumer Court

Sub: Ticket not booked even though I made payment

Name of the Company who cheated me : makemytrip

Details:

makemytrip booking ID : IN10005B11405
Name of the Bus operator: Southern Tourist
Date of Journey: 28-05-2010
Date of Booking: 26-05-2010
Boarding Point: Pune
Destination: Hyderabad
Cost of Ticket: 700
Name of Bank from which money is paid to makemytrip: SBI Internet banking
Bank Transaction ID: CCA100532081 IG22158359 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE
email account used for booking makemytrip ticket : chakri2sai@yahoo.co.in
telephone number used while booking ticket : +919492083642

I wanted to book a ticket from Pune to Hyderabad for Southern Tourist travels. I made the payment through my SBI account and the session expires. The ticket amount is deducted from my account. But I didn't have printout of the ticket. Since I didn't login to the makemytrip and booked my ticket.

SO I don't know whether my ticket is booked or not. How can I take a printout of the ticket??? The ticket is not mailed to my mail id.

The transaction was made through CC Avenue gateway and its failed. The transaction details are CCA100532081 IG22158359 TRANSFER TO 30993845637 AVENUES INDIA PRIVATE

The bus details are
Bus Operator : Southren Tourist Pvt. Ltd.
Journey Date : Fri, 28 May 2010
No. of Passengers : 1

If my ticket is not booked yet, is the deducted amount will be refunded to my account??.

Let's say the transaction is failed then, When am I going to receive refund ? and How ?
makemytrip customer care agents doesn't respond and I am out my state so even though I am calling makemytrip toll free number I am charged for that
I have already called makemytrip 5 times and how many more times should I call ?

Please look into my issue and punish makemytrip for doing this kind of fraud

Regards
Chakravarthy Marella

I unfortunately chosen this website - to book an international flight on 30th July 2010 from Dubai to Chennai on 4th jul 2010 in Air India , After making the payment , I recieved a mail from Makemytrip.com with a Booking Reference ID - FAEINT100010815975 stating that, due to a communication error, we were unable to process your booking request .

I have sent several mails and made several calls to the international tollfree - 800- 01- 46342 and india office number - 00911244628747 and so far i havent recieved any mails/calls. since my travel date is nearing, i have also sent mails and made calls for cancellation of the booking process and to refund the money which debited from my credit card. for this also no one replied back yet.

I am totally frustated and depressed with the customer service of Makemytrip.com , i want you to resolve this issue and refund my ticket cost of 761 AED as soon as possible as i need to pay back my dues before leaving this country.I dont want to be charged unnecessarily. pls keep this in mind and process the cancellation and i dont want to follow up again again for this problem.


Pls find the details

Booking Reference no - FAEINT100010815975
Complaint Reference no - 100702-011019
Amount Debited - 761 AED

I have also enclosed the snapshot of the confirmation from MakeMytrip & my bank statement in the mail. I have also sent my mail to all the mail ids - Service@MakeMyTrip.com; Internationalbookings@makemytrip.com; triphelp@makemytrip.com; guestcare@makemytrip.com

I unfortunately chosen this website - to book an international flight on 30th July 2010 from Dubai to Chennai on 4th jul 2010 in Air India , After making the payment , I recieved a mail from Makemytrip.com with a Booking Reference ID - FAEINT100010815975 stating that, due to a communication error, we were unable to process your booking request .

I have sent several mails and made several calls to the international tollfree - 800- 01- 46342 and india office number - 00911244628747 and so far i havent recieved any mails/calls. since my travel date is nearing, i have also sent mails and made calls for cancellation of the booking process and to refund the money which debited from my credit card. for this also no one replied back yet.

I am totally frustated and depressed with the customer service of Makemytrip.com , i want you to resolve this issue and refund my ticket cost of 761 AED as soon as possible as i need to pay back my dues before leaving this country.I dont want to be charged unnecessarily. pls keep this in mind and process the cancellation and i dont want to follow up again again for this problem.


Pls find the details

Booking Reference no - FAEINT100010815975
Complaint Reference no - 100702-011019
Amount Debited - 761 AED

I have also enclosed the snapshot of the confirmation from MakeMytrip & my bank statement

stay away from makemytrip.com... recently I purchased air tickets for my family from their web site in US and used my credit card.... they have a New York office mentioned on their web site but charged my credit card from India causing me 3% of Foreign Transaction Fee.... upon request, as reported in the first post, they asked me the proof of my credit card bill and promised a refund of the FTF.... I sent the proof but never got any refund as promised... when I called them aging, they said they will escalate the issue to their finance department.... many days have passed since then but never received any response or a refund

I had the misfortune of Booking on MakeMyTrip.com India website for a Hyderabad-Newark OneWay flight on Air India on 13th October 2010. After all confirmations, the system said "Communications Error, please retry". I called MakeMy Trip team after a little bit of hassle, there is no option on IVR for problems, it has only new booking and existing booking and the third is general info!? Anyway after much hassle I got a customer agent by the name Rahul (email: rahul@makemytrip.com) who confirmed that my Amex card was indeed was charged $841 or so by mistake but the system could not confirm my ticket as price increased meantime! He said the transaction was still in Cache so he could not do anything, he said he made a note of my transaction, details etc and promised to address it. He even gave me his email ID to which I emailed but no response. I called Amex US immediately and they did confirm a charge for $837.39 on the 13th Oct. I kept calling them subsequently and one time Abhilasha took the call and said she would have some one call me back. No has called me back in the last 5 days. I have no option but to raise a dispute with Amex on this charge. I hope some one from MakeMyTrip calls me.

I had a very bad experience last May where MakeMyTrip did not/was not willing to change my return ticket dates... I was given a runaround, I checked with Jet Airways and Continental Airlines and each of they confirmed MakeMyTrip issued the ticket and that I needed to talk to them as MMT had made an erroneous ticketing process. MakeMyTrip simply did not do anything for a week and I ended up buying a new ticket.

Class Action Suit anyone? I am pissed off at MakeMyTrip, now that they are listed in US, they better be paying attention to customer care, there is none to speak of, as of now.

-Ashok

I booked a flight from MakeMyTrip. The first problem I had with them were the highly abnormal problems I experienced while booking the ticket. First they asked me for all my passport data. This is not data that is required to book with other major sites like Expedia and Orbitz.

Next they charged my credit card before they booked my ticket. I was able to get them to issue my ticket only after I called and pushed on them hard.

I was then surprised to have been charged a "foreign transaction fee" associated with the transaction. There was no reference to this fee whatsoever on their website, and they are a NY based business using a US website.

Moreover I am far from the first to experience this problem. There are many others that have experienced similar problems, some of whom were able to get the fee refunded by MakeMyTrip. For some reason, not only did they not refund me, but also they have not even responded to my inquiry regarding the charge - neither confirming nor denying it. Their customer service has simply gone silent.

In sum, they exhibit numerous highly questionable business practices, some of which seem fradulent.

Hi I had booked a ticket from Heahtrow to Delhi and a return ticket through customer care (Deepika Khatri) and was told that ticket can not be cancelled however can be kept open for next 12 months.

I called again as i had to keep the ticket open due to change in the travel date,I was given a reference number Reference ID: [101211-005168] and was told that ticket is open now and i will get also get a confirmation mail, till now there is no response after repeated mails and calls to helpline, am being put onhold after disclosing the booking id (is it being done knowingly with wrong intentions)

This is infact harrasment of the customer, I have a mail trail as well which was even written to in.escalate id of makemytrip

requesting help and response as this is not a small amount paid.

I need to keep this ticket open, let me know if u need all the mail trails as well.


Thanks & Regards
Shariq

Hi All,
A while ago i booked ticket from Bangalore to U.S on lufthansa but just after the payment is made through ICICI internet banking the session had expired and when i contact the customer care they say that they are not aware of flight booking under my name.However the amount is being dedcuted from my bank account.Iam furnishing the details below

Ticket Itenary from Bangalore to JFK,Newyork
Ticket booked for 19th,sunday dec 2010

Firstname:harikrishnan
Last Name:Lakshminarayanan

Contact no:8147703298

email id:xplorehari@gmail.com

Ticket fare:31,620 INR

Kindly look in to this asap as the amount is deducted from my bank but no refund was made neither the ticket was sent.

Regards,
Harikrishnan.L

Hi,

We are sorry to hear about your experience. We have made a note of your contact number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

this is with reference to the booking no: NN251751516422.

I spoke to the cutomer care executive Adiraj and he suggested that cancellation charges to the flight is 8000rs from British airways(BA) end . but however when i checked for the same with BA executive they confirmed that is only6300rs.

more importantly the saddeds part is adiraj kept fooling me around with some false informations. He said that he will mail that information confirming that 8000 is the charges from BA end though he initially resisted and then he disconnected the call . i never got the mail and hence since then i have called thecall centre thrice and they all said it is not possible to send the mail. if such is the case why fool around the customer? I wanted to speak to there manager pankaj kumar but then they never connect to him.can someone help me with this to find if it is a problem with make my trip end or from BA end.

I am also scared not to cancel the ticket as i could see a lot of blogs suggsting bad customer support on refund charges from makemytrip end.