I have been a loyal customer of Cleartrip and it is very hard on me to accept the treatment I have been receiving from their executives during last few days (since April 30, 2010 till date).
I booked a Mumbai – Delhi ticket for two persons (namely Shikhar pant and Manuj Goyal) for 21st May 2010 and I received the names on the ticket as below.

Trip ID: 1004302891
Date of issue: 12:46 PM, April 30, 2010
Passenger details
Name Airline PNR Ticket #
Mr. hgg hgj (Adult) CQWU9F CQWU9F
Mr. hgfj jgk (Adult) CQWU9F CQWU9F

The names shown here are totally ridiculous and are clearly a some system generated string.
To clarify what exactly happened with my booking, I have been calling clear trip customer care since 30th April and have not received any sensible feedback. I have been receiving strange suggestions which are as follows.

1) A female executive asked me to cancel my tickets and pay cancellation charges of Rs.1050 per head totaling to Rs.2100 for tickets costing under Rs.6000. I confirmed this with Go Airlines where I was told that total cancellation charges will be a total of Rs.700. It seems like cleartrip is also earning on cancellation of tickets. That too twice the amount of actual cancellation. On top of that i am supposed to pay this due to no fault of mine.
2) One Cleartrip Team Leader I told me that he will revert back to me in 24 hours after finding out what exactly happened in my case with their IT department. I have been chasing him since then and I am being told that either he is on leave or busy on another call and will call me back in sometime which never happened
3) I have been kept on hold for a total time of well over 1 hour during my several correspondences with Cleartrip. Add the wait time to connect and the fact that i have to explain my problem every time, I fear that my phone charges might exceed the cancellation charges!

I have also emailed to cleartrip customer service and am yet to receive any reply on it.

Regards

Shikhar