A person who hires and avails services rendered by the Air Line is a consumer-- Hence if the deficiency in services is proved, the consumer is entitled for damages.
{ K.K. Gupta v New High Flying Travels Private Ltd. 2001 (I) CPJ 61 : 2001 (1) CPR 553 : 2001 (2) CLT 188 (Del) }

Dear Sir,
Please advise me what kind of proof is to be submitted to prove the deficiency of Airlines.

Hi,
We have gone through your complaint, but it is not sufficient, we need some more information:
Details of Bill and tickets.
Copy of E-Mail.
Complaint nos. with the subjects.

Thanks.
Note: Do not mention your Credit Card No.
Share your good experience, to help other consumer to choose the right product and service.

I am shocked to learn that how official airlines of India treats its customer..!, I am Dr.Gurpreet Singh resident of Patiala, Punjab, India, with e-ticket no- 0983800177850 and with open return. Came to JFK on 2nd Oct. I wanted to book my return flight to new delhi for 30 or 31 of october, but customer care executive told me to pay $220 more even though i had paid already Rs.48000/- as the full amount of ticket. The executive 'Pinky' told me that there are no seats in my class but after paying the $220 amount, i will be given a seat in same airplane AI 101 in the same cabin...what a shocking experience... I have already a booked ticket with open return...the airlines has booked the ticket.. and now they say they dont have seats... why the hell then they sell tickets..... isn't it your responsibility to make it sure for customer to have their next vacant class converted to the one for which the flier has ticket rather than asking for more money and that too to the tune of $220 per person. Even the city office people in NY are such that without listening to your complaint they just hangup...???? and reply that i should talk to my travel agent in india...!thats great airindia runs through agents sitting in india and not by city office people in NY, even for talking to them you need to wait 20 min on phone when somebody really picks the phone just to answer that they are helpless and then putting the phone down....! Anybody reading this mail should immediately call me for my rescue when i am struck at NY waiting for any genuine official to help me... in getting my open ticket confirmed from jfk to delhi for 29 or 30th of october, "MY PHONE NO IS- 001-419-944-7108" thanks and waiting.........

to the administrator, kindly delete the discussion complaint, i have got the ticket