Dear Mr. Singh,
We sincerely regret the inconvenience caused due to the cascading delay of flight number 6E 482 on November 26, 2009. Your refund amount of Rs. 5940.00 has been processed back to the travel agency through which the reservation was made. Kindly contact your travel agent to claim refund.
Once again, we sincerely regret the inconvenience caused. Notwithstanding the above, we look forward to serving you again.