Originally Posted by USHA

MY BOOKING ID FLTINT10005081488.

My brother Mr R Jayakumar had booked his ticket for his journey from Frankfurt to Chennai [one way] on 06.11.2009, journey date 15.12.2009 through Makemy Trip.com. The fares were shown as 35 k INR, hence he proceeded with the booking by using his card. After the booking was over he received a message that his card was charged with 47 K INR. He was surprised and checked the makemy trip web site as well as with the Emirates web site and confirmed that the fare is only 35 K INR. Immediately within 24 hrs he lodged a complaint to makemy trip about excess charges. Since then we are following up with makemy trip but in vain. They are not resolved the issue and keep on dragging the matter by seeking 24 hrs, 48 hrs and 72 hrs and again 24, 48 like that. I have contacted Gaurav, Dhairya, Gitanjali, Piyush[Sr. Executive], Ankit, Nishant and now holding the line and speaking to Ms Anjali [20.11.2009, 10.30 p.m.] and one Mr Rizwan, Team Leader came on line just now. This is how they cheat the common man. Is there is any body to stop such cheaters. These web sites are making big advertisements and under the nose cheating the public with their hard earned money.

ON 21.11.2009 one Mr Ajit called me at 11.45 a.m. and sought again 48 hrs more. Again night around 10.30 p.m. I have called their office to check up what has happened to my complaint. After a long holding and little heated arguments from my side, Mr Rizwan said that their technical team has sent information that their website is not at fault and he will send mail to that effect. Accordingly they have sent a mail and log report in word format [which sounds spurious].


My brother had sent the screen shot taken while making the booking which had apparently showed the fare as 35 K INR and browser details etc. Inspite of that they have declined that our claim is wrong.

It is very clear that their intention is to cheat the public and it is evident.

Hence it is my request to you to help me out in this regard.

I request the public not to use Makemy trip website any more. They are mere cheaters.

USHA
naushak12@hotmail.com

Dear R. Usha,

With reference to your post, we regret the inconvenience caused to you.

Kindly note, we have initiated the refund process for the difference in fare for Mr. R Jayakumar’s ticket from Frankfurt to Chennai.

You can expect the refund amount to reflect in your account within 10 business days.

We hope that you give us another chance to assist you with your travel needs in the future.

Regards,

Devika Khosla

MakeMyTrip Care