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Refund of amount debited for booking of air line ticket through Yatra.com

This is a discussion on Refund of amount debited for booking of air line ticket through Yatra.com within the Airlines forums, part of the Transportation category; Sir, I have booked an air ticket through Yatra.com by using my Citibank credit card. The details are given as ...

  1. #1
    Manoj M Wagh is offline Junior Member
    Join Date
    Nov 2009
    Posts
    3

    Angry Refund of amount debited for booking of air line ticket through Yatra.com

    Sir,
    I have booked an air ticket through Yatra.com by using my Citibank credit card. The details are given as under:

    • Date of booking :- 08/10/2009.
    • Date of Journey :- 08.10.2009 at 16.45 pm
    • Name of Airline :- Raipur - Mumbai flight ( Jet Airways ).
    • Ticket Fare :- Rs. 8083/-
    • Yatra.com booking ID :- 09E0PC

    I applied for the air ticket of Raipur - Mumbai flight ( Jet Airways ) on 08/10/2009.
    For this the amount Rs. 8083 was deducted from my account. Then I got a call from Yatra.com saying we can not confirm your booking due to some reasons. Then I was told to pay another Rs. 4849 additionally, which also I paid immediately. Then again I got a call from Yatra saying That there was some error from Yatra & now they can not give a ticket I will have to book new one. Yatra will pay me the total amount back within 5 working days.

    I have paid total 8083 + 4849 = 12931.against same booking. Even after all these transactions Yatra.com could not able to issue me ticket. on account of this at last movement I have to take direct ticket from Jet airways of worth Rs 17883. Before booking direct ticket Yatra.com assured me that paid (Rs. 12931.00/-) amount will be refund in my account directly.

    Now even after 26 Days I have not got any refund from Yatra.com. I have logged call on yatra.com, I send mails several times, I called on customer care also.
    For my mails there was no response. when I called them every time they give commitments that my money will get refunded within 3/4 working days but still I din't get any thing.
    My complaint ref no.to yatra.com are - 4232484.,4193907.

    This whole transaction has given me a lot of irritation because I have purchased a ticket at the cost of 17883 which should be of rs 8083. Becouse 2 of my colegues have purchased in same amount at same time.
    And on top of it till now I have not recieved my 12931 rs. back, which yatra.com has taken from me.For this payment now citibank will charge me interest.

    Therefore, I humbly request you to consider my case and kindly take a suitable decision to get back my money.

    My Details are -
    Manoj M Wagh
    Mobile no- 9730500019
    Mail ID - manoj.m.wagh@in.abb.com

  2. #2
    Yatra Care is offline Senior Member
    Join Date
    Mar 2011
    Posts
    143

    Default

    Dear Mr. Wagh,

    Thank you for contacting us at Yatra.com.

    We truly apologize for the inconvenience you have faced in this regard. The refund for the reference # 09E0PC was already processed from our end on 03 NOV 2009. We hope you must have received the same.

    Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com
    Best Regards
    Yatra Care

  3. #3
    Unregistered Guest

    Default Payment not Refund yet from Yatra.com

    have booked a tickect using yatra.Com site and during the online payment system got hanged and amount got debited from account but e ticket was not generated. Immediately payment was not reflected to yatra.Com account (as said by deepika solanki, customer executive). Then I informed her, please let me know if the amount is credited to yatra.Com and I told her not to book the ticket without my permission. By that time I had spoken to hdfc bank to stop the payment if still pending.

    But unfortunately amount got credited after 1 hour and then deepika solanki called me up and said amount has been credited, do u want to book the ticket? I said I have already booked the ticket. You please refund the amount to my account. She has agreed to my words and given confirmation email.

    Now its almost 10 days gone and I have not received my amount yet.
    Few information on booking.
    Receipt no - rec/12-13 r8333229
    booking ref no- yt10366002
    bookin dt - 09/Nov/2012
    suported during booking from yatra team - deepika solanki

    Thanks,
    Benu Madhab
    Contact - 9884642847

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