Sir,
I have booked an air ticket through Yatra.com by using my Citibank credit card. The details are given as under:

• Date of booking :- 08/10/2009.
• Date of Journey :- 08.10.2009 at 16.45 pm
• Name of Airline :- Raipur - Mumbai flight ( Jet Airways ).
• Ticket Fare :- Rs. 8083/-
• Yatra.com booking ID :- 09E0PC

I applied for the air ticket of Raipur - Mumbai flight ( Jet Airways ) on 08/10/2009.
For this the amount Rs. 8083 was deducted from my account. Then I got a call from Yatra.com saying we can not confirm your booking due to some reasons. Then I was told to pay another Rs. 4849 additionally, which also I paid immediately. Then again I got a call from Yatra saying That there was some error from Yatra & now they can not give a ticket I will have to book new one. Yatra will pay me the total amount back within 5 working days.

I have paid total 8083 + 4849 = 12931.against same booking. Even after all these transactions Yatra.com could not able to issue me ticket. on account of this at last movement I have to take direct ticket from Jet airways of worth Rs 17883. Before booking direct ticket Yatra.com assured me that paid (Rs. 12931.00/-) amount will be refund in my account directly.

Now even after 26 Days I have not got any refund from Yatra.com. I have logged call on yatra.com, I send mails several times, I called on customer care also.
For my mails there was no response. when I called them every time they give commitments that my money will get refunded within 3/4 working days but still I din't get any thing.
My complaint ref no.to yatra.com are - 4232484.,4193907.

This whole transaction has given me a lot of irritation because I have purchased a ticket at the cost of 17883 which should be of rs 8083. Becouse 2 of my colegues have purchased in same amount at same time.
And on top of it till now I have not recieved my 12931 rs. back, which yatra.com has taken from me.For this payment now citibank will charge me interest.
Therefore, I humbly request you to consider my case and kindly take a suitable decision to get back my money.

My Details are -
Manoj M Wagh
Mobile no- 9730500019
Mail ID - manoj.m.wagh@in.abb.com