My name is Tarsem Singh. I am working at muscat with a telecom company from Aug 2008.
Below is my complaint detail.
I travelled in Air India flight IC886 from MUSCAT-DELHI on 05 Feb'2010. I found my luggage missing ( luggage TAG number B5-140596 ) and loged a complaint with Air India at the Air port(IGI Airport Delhi). after 20 days i came back to muscat.
my luggage was containing things near about Rs 40 to 50 thousands. i had lots of email communications with Air India. after that they passed my claim for USD 280 only. but still i didn't receive any amount from Air India.
following are some information sent by Air India.
On Thu, Apr 8, 2010 at 9:46 AM, NR CustomerService <email@example.com> wrote:
Dear Mr. Singh,
We have received your claim and the same is being processed. We are under the process of investigation, kindly bear with us till such time. In the meanwhile you are requested to kind forward us copy of boarding card, copy of ticket to enable us to consider your claim as per rules.
.On Tue, Aug 31, 2010 at 3:24 PM, NR CustomerService <firstname.lastname@example.org> wrote:
Reference your trailing mail on the above subject. The cheque has already been sent to you on 14.07.2010 at the address provided by you on PIR through our Station Manager Amritsar. In case it is still not received please liaise with Station Manager, ATQ.
After that i have also visited Air India Amritsar Office 2 or 3 times. But every time they told that they didn't receive any cheque.
then i sent following emails to Air India but they didn't reply my emails.
Still i didnt receive any cheque. Plz look in to the matter.and also plz give the email id of Amritsar Admin so that i can check with them tooo.
Plz do the needful ASAP.
|on Thu, Sep 30, 2010 at 9:23 AM
on Sun, Nov 21, 2010 at 9:22 AM
How are you. Dear you can see the following mails, it is near abt 10 months over my luggage missing..still i didn't receive compensation. Is this Air India Service to satisfy her customers. Dear my luggage was containing things near about Rs 40 thousands but Air India has approved just $280 for my claim, that much amount also i didn't receive ...still m waiting for the cheque..dear plz do the needful ASAP.
on Mon, Jan 2, 2012 at 11:51 AM
Dear Bisht / Air India Team,
I am very disappointed with the your customer service policies. Can you spare a little time to read the whole mails of our conversation. I didn't received any cheque from Air India . and 2 years are about to go the matter started. Air India has approved a claim of $280 only when the things were about $1000 i lost, even then i haven't received this much amount since a long time has gone.
Even i have visited Air India office in Amritsar 3 or 4 times . they just tell me that they didn't receive any cheque from Dehli on my name. Even they have tried to call Dehli Office but that time no response.
Can you please check ,where the cheque is lying now or delivered .. I am waiting for your reply.
these emails were sent by me... but i didn't receive any reply..
Can anyone help me in this matter...
Thanking you in advance,
Muscat No. +968 99385210
Post Box 1676
Postal Code 114
Sultanate of Oman.