This mail is meant to bring to your notice the problem
we have faced (and still facing).I visited the website
of Air Sahara (airsahara.net) on September 13,2005,
and booked two tickets from Pune to Delhi for 18th
September.


Actually one of my friends in another software company
called me up and asked me to get his tickets booked,
as he was not having a credit card. I opened the site,
and was surprised to see the tickets fare was just Rs.
630 per ticket. As my mom-dad were travelling to Delhi
the same weekend (September 17), I booked two tickets
in their name, and thus gave my credit card details.
The details of the transaction are

PNR No. : NMMR2
Order No. : AS2007630

I further called up at their Pune office to confirm
the same, as it was the first time I booked online
tickets through the website. The customer care
executive kept me on hold for 10 mins, after which I
had to disconnect the line myself. This happened 3
times in a row. Finally, on calling for the fourth
time, I was told that the tickets have been issued,
but they still didn't have the financial details.
Meanwhile I got my train tickets (for September 17,
2005) cancelled.

Then my dad (I gave the credit card and other details
of my dad) got a call from one of their
representatives (Mr. Amit, 011-51515055) in Delhi
saying that due to the technical fault, the actual
amount of the ticket is Rs.10,630 and not Rs.630. He
gave the option of getting booking cancelled, in which
case no amount will be debited from the back account.
My dad opted for this, and then I got the railway
tickets booked again, this time the TATKAAL facility,
which costed me Rs. 700 more (tatkal plus agent's
charges).

Now even the amount has been debited from my dad's
account. And yesterday when I again tried to call up
their customer care executives in Pune, they just kept
me on hold for 15 mins. I visited their office (I had
to leave my office during my office hours) and
explained them the situation. They just gave the same
reply "Sorry for your inconvenience" and assured that
the amount will be credited back. But even they were
not able to tell when the process will start.

We am still paying the interest for the amount
deducted, and the inconvenience caused during the
process is ineffable.

Now I think I deserve atleast one ticket as
compensation for the amount of efforts and money loss
because of website's technical fault.

Air Sahara's Pune office game me the id of some
rdamodaran@... to complaint in this regard.
I have been mailing him for the last 3 days, but there
are no responses/

I called up their Pune office(020-56030169) again yesterday . They
made me talk to three different people. I had to explain the situation
to everyone, and here are the final excerpts of the conversation with
the last person.

lady : " technical fault ho gaya to hammaari kya problem hai"
me : "toh kya meri problem hai? mein interest de raha hun, itni
problems hui hain."
lady : "database mein problem ho jaati hai.."
me : "don't tell me about the databases. mein roz databases mein hi
kaam karta hun. (am a s/w engg & consultant in a firm)"
lady : "hum isme kuch nahi kar sakte"
me : "i want my money back by evening today, or else i am going to
consumer court"
lady : "ok jaao.. " and she banged the receiver down.

I request you to kindly look into this matter
seriously and guide me to take the necessary action.

Thanking you in anticipation.

Sincerely,

YATIN TANEJA
Persistent Systems Pvt Ltd