I had booked SG 804 Mumbai to Kolkata flight on 18th Sept 09, 19.45 hrs. (Airline PNR: Z1WJDT). I reached check-in counter at 19.15 hrs. As there was a long queue I approached the floor assistant to help me to speed up the check-in process. I was very very disappointed with the floor assistant as instead of helping he directly said that I cannot board the flight. He kept on arguing with me and lessening the possibility of boarding the flight. After 5 minutes I was handed over to another floor assistant who again kept on wasting time. Ultimately I couldn’t board the flight.

Customer Service telephone no. 09871803333 didn’t answer. I had dialed this no. but there was no response and my call was kept on hold for 10 mins.

In the ticket, which I got online from MakeMyTrip, no where the reporting time was mentioned.

Final call was not given to me

I wanted to escalate my problem but your people didn’t let me meet any higher authorities.