Jet Airways

**Advocate.sonia** · 09-16-2009, 06:43 PM

1. Shri. Rakesh R. Patodia

2. Smt. Shashi R. Patodia

3. Miss Anchal R. Patodia

4. Aaush R. Patodia

All R/at – 334/335, North Main

Road, Lane No. 5, Koregaon Park,

PUNE – 411 001 …COMPLAINANTS

- : VERSUS : -

1. The Manager,

Jet Airways (India) Pvt. Ltd.,

S. M. Center, Andheri Kurla Road,

Andheri (E), MUMBAI – 400 059

2. The Pearl Travel
Off – Pune-Nagar Road,

Near Weikfield Company,

Ramwadi, PUNE – 14 …OPPONENTS

** J U D G M E N T **

2] The complainant is a Managing Director of a Patodia Glass Industries. He alongwith the members of his family had booked tickets to Udaipur of opponent no. 1 Airline. The tickets were booked on 10/11/2005. The date of the departure was 25/12/2005. The time was 5.55 a.m. The scheduled flight was to leave Mumbai for Udaipur at 5.55 a.m. It was bearing No. 9W 373.

3] The complainant and his family members reached at the Airport at about 5 a.m. on 25/12/2005. His brother, who had come to Mumbai from London on 23/12/2005 had already joined them. The brother had come alongwith his family members. Both the family members wanted to enjoy their tour to Rajasthan, probably starting from Udaipur.

4] On arrival, the complainant no. 1 stood in the queue for check in baggage, security check line. The baggages were checked. The entire family came in front of counter no. 12 and 13 for Check-in counter. The brother of the complainant no. 1 was standing in the same queue. There were three independent passengers in between the family of the brother and that of the complainant no. 1. The brother was issued board-in passes. He could catch the said flight to Udaipur.

The complainant no. 1 and his family members came in front of counter no. 12 and 13. The officer of that counter had asked the complainants to go to counter no. 2. On reaching the counter no. 2, the complainants had found that said counter was closed. Later on he appeared to have contacted Miss Nita, who was there on counter no. 2. According to the complainant no. 1, the entire behaviour of the officer at counter no. 2 was rude and unfriendly. There was some hot discussion between the two. It resulted in mentioning the time of the arrival at Check-in counter as 5.39 a.m. The complainant submits that he was actually in front of that Check-in counter at about 5.25 a.m., i.e. about half hour prior to the scheduled departure. The time 5.39 a.m. was put by Miss Nita on the tickets with certain intention.

The complainants were unable to catch the flight of Udaipur. They had to take shelter at the Airport and ultimately had to catch another flight, going to Ahamadabad from Mumbai. The said flight reached at Ahamadabad. From there, the complainant’s family had engaged a private car for going to Udaipur. The complainant therefore submits that they had incurred expenses in Mumbai towards hoteling, lodging, boarding and traveling. They had also paid an amount of Rs. 6,000/- for going to Udaipur from Ahamadabad. The complainants were refunded 50% of cancellation charges. The complainants therefore pray that, besides the aforesaid amounts, each complainants be awarded compensation at Rs. 50,000/-, totaling to Rs. 4 lacs. The claim is therefore for an amount of Rs. 4,41,000/-.

5] The opponent no. 2 is a traveling agent, from whom the complainants had booked the tickets. The complaint as against the opponent no. 2 came to be dismissed as per the order dtd. 26/5/2008, as the complainants had failed to take any steps for reissuing the notices to the opponent no. 2. The said order has become final and conclusive.

6] The opponent no. 1 has filed its written statement. It is contended that all the allegations made by the complainants are false, frivolous and exaggerated and therefore baseless. The complainants have willfully twisted the facts in such a manner as to give colour of deficiency in service. The reliance is placed on the terms and conditions printed on the jacket under the heading ‘Check-in Time’. It is pointed out that the complainants and their family members had reached the Check-in counter at about 5.39 a.m., which is precisely 16 minutes prior to the departure of the plane. The terms and conditions on the jacket provide that the complainants were to report before Check-in counter strictly 30 minutes before the departure. The complainants were unable to reach on time at the Check-in counter. They were designated as ‘No Show Passengers’. 50% of their ticket charges are refunded to the complainants. They are not entitled to alternative flight going to Udaipur.

The sum and substance of the written statement filed by the opponent is that, complainants themselves had reported in front of Check-in counter about 16 minutes prior to the departure. They were supposed to be in front of that counter strictly 30 minutes before departure. The complainants are taking undue advantage of their own wrong. The complaint is therefore not maintainable. Then there are certain other averments made in the written statement. They are mainly in the nature of an argument. A reference to those pleas may be made at the later stage that too as and when it may be necessary.

7] We have heard both learned Advocates, who have appeared before us on behalf of complainants and opponent. It is pointed out that, the complainant’s family had reached in front of the Check-in counter prior to 30 minutes before the departure of the flight. The complainant no. 1 was required to go to counter no. 2.

The behaviour and the conduct of the person managing said counter no. 2 was unbecoming to her post. She had deliberately put time as 5.39 a.m. on the ticket. The same was with the oblique intention. The complainants have relied upon the case reported in I (2008) CPJ 198 in the case between “Indian Airlines Ltd. & Ors. V/S R. K. Aggarwal & Ors”. It is urged that Hon’ble State Commission had already deprecated the practice of the Airlines to refuse board-in of the passengers with confirmed status of the ticket even if they report half hour before schedule time for security purpose etc.

8] As against that on behalf of the opponent Airline, number of citations of the Superior Courts have been relied upon. It is urged that the complainants themselves had reached Check-in counter at 5.39 a.m., which is 16 minutes prior to the departure of the flight. They are therefore legitimately deprived of board-in passes.

9] From the submissions made before us, we find a solitary question that would arise for our determination is whether complainants had reached in front of the Check-in counter 30 minutes before the scheduled departure of the flight. This is essentially a question of fact. Before referring to the aforesaid question of fact, we may bear in mind that these terms and conditions have been put by the opponent Airline on the jacket of the ticket. The tickets were in the custody of the complainant from 10/11/2005 till the date of incident dtd. 25/12/2005. During that period the complainants had opportunity to go through the contents of the terms and conditions. This is one aspect of the matter.

10] Secondly, these terms and conditions have been recorded on the jacket of the ticket in pursuance of Carriage By Air Act, 1972. In the written statement reference to Sub Rule 2 of Rule 3 of the Second Scheduled of Carriage By Air Act, 1972 is made. The relevant provision is also placed before us for our perusal. It therefore means that in pursuance of a statutory provision, the aforesaid terms and conditions have been put on the jacket of the ticket. They therefore acquire status of an agreement. The same is binding upon the parties.

Irrespective of the fact that these terms and conditions had not been signed by passengers in general and complainants in particular, a failure to sign such terms and conditions, which have come into effect in pursuance of the statutory provision, would be insignificant and not material. We therefore hold that it is the responsibility of the passenger to report before the Check-in counter at least before 30 minutes prior to the departure. A reference is made in the written statement that the passengers are expected to reach to the Airport at least before 75 minutes prior to the departure. Even according to the complainants, they had reached the Airport at about 5.00 a.m. i.e. about 55 minutes prior to the departure.

11] As stated earlier, the question if the complainants were in front of Check-in counter before 30 minutes of the scheduled departure is essentially a question of fact. Unfortunately, besides the affidavit filed by the complainant, there is no evidence adduced by the complainant to substantiate the fact that they had reached at about 5.25 a.m. or prior to that before the Check-in counter. The complainants make reference that they were in front of Check-in counter at 5.25 a.m. This is therefore a case which stands on a borderline. Even assuming that the complainants were in front of that counter at 5.25. a.m., one cannot forget that in counter no. 2 time is mentioned as 5.39 a.m. One cannot therefore appreciate that within 15 minutes or about, a person can reach to counter no. 2 from counter no. 12.

In between there was some exchange of words between the person manning counter no. 2 and the complainant no. 1. Even if certain latitude is provided, we find that time put by Miss Nita on the ticket as 5.39 a.m. cannot be said as improbable. Then the lady at that counter has no axe to grind against the complainants. There is no reason why she would deliberately with an oblique intention put incorrect time as 5.39 a.m. We therefore hold that it is the complainants, who had failed to reach the Check-in counter strictly before 30 minutes prior to the departure. The fact that his brother and his family could get boar-in passes is not material. By then those three passengers, who were standing in the queue between the complainant’s family and the complainant no. 1’s brother may have also received the board-in passes.

There is absolutely no evidence in this regard. The complainant had failed to file affidavit of independent person. The case on which reliance is placed by the complainants can be distinguished on the facts. In that case the complainants therein had reported before the Check-in counter prior to 30 minutes before the departure. That practice of refusing to issue board-in passes despite arrival on counter prior to 30 minutes before the departure is deprecated by Hon’ble State Commission. We therefore find that, the facts of the case on which the complainants had relied could be distinguished. In all probabilities, this is a case, wherein the complainants had contravened the terms and the conditions printed on the jacket of the ticket. They had violated those terms and the conditions and therefore they are not in a position to establish the alleged deficiency on the part of the opponents. We also cannot forget that these terms and the conditions have been incorporated on the jacket of the ticket in pursuance of a statutory provision and therefore they amount to an agreement, which should be complied with before the complainants are entitled to any discretion or equitable relief.

12] In the result therefore, we are inclined to hold that the complaint deserves to be dismissed and the same is accordingly dismissed with no order as to the costs.

Unregistered · 01-28-2010, 04:36 PM

SITUATION:
On 23rd of January 2010
The passengers, for 2 days and even 1 day earlier to their departure had called to re confirm their tickets at your specified enquiry numbers, but the automated responses directed saying “The tickets have been confirmed and there is no need to reconfirm your tickets”. Now this is considered as seriously misguiding customers who put in effort to reconfirm and obtain information regarding their flights.
On 24th January 2010
Both passengers i.e., Ms.Thara Castelino and Mr. Deepak Anand were to travel from Bangalore to Chennai and then board an US bound Qatar Airways Flight departing from Chennai at 4:30 am on 25th of January 2010.
The cancellation of your Jet Airways flight was brought to our notice only after we reached the Bangalore International Airport at 8:00pm on 24th of January 2010. There was no notice, message or any sort of communication from your staff or personnel from Jet Airways informing us about the cancellation or any other arrangements that were to be made for the passengers travelling by the cancelled Jet Airways flight.
Upon attempting to approach the Jet Airways staff at the airport, they were totally reluctant to provide any further information or any suggestions to the given situation. They were looking at wiping their hands clean of the situation, instead of accepting the fact that they had not made any efforts to reach us to inform us of the cancellation, they constantly maintained that it was our fault in total that this took place. I am surprised and sad to even have experienced this attitude from a premier airline such as yours and after flying with the same airline for so many years now. If this is the customer satisfaction that your airline has to offer, it is with utmost regret that I want to call this a pathetic way of handling this kind of a situation where we as customers are put into.

CURRENTLY:
We had no option but to help ourselves with what we could and incur heavy expenses and time for reaching the 2 passengers to the Chennai airport the same day, failing which both would have to face severe consequences at their work places and with their academic schedule.
The receipts of the above expenses too are attached in the mail for your reference. This includes the charges in full that were paid to ensure that the passengers were reached on time to board their international flight to the US.

**adv.singh** · 02-13-2010, 02:21 PM

COMPLAINT NO.88/2009

(Admitted on 20.04.2009)

PRESENT: 1. Smt. Asha Shetty, B.A. L.L.B., President

2. Smt. Sulochana V. Rao, Member

3. Sri. K. Ramachandra, Member

BETWEEN:

Mr.Dinesh Gollarakeri,

S/o Late J.M.Gollarakeri,

Aged 73 years,

Advocate, R/at ‘Denyesh’

Behind Karnataka Agency,

Panjimogaru, Kulur Kavoor Road,

Mangalore. …….. COMPLAINANT

(Advocate for the Complainant: Sri Deenanath Shetty)

VERSUS

1. The Chairman,

M/s Jet Airways,

Ram Bhavan Complex,

Mangalore.

2. Pramod Nair,

M/s. Jet Airways,

Ram Bhavan Complex,

Mangalore. ……. OPPOSITE PARTIES

(Advocate for Opposite Parties: Sri. J.Puthabba)

ORDER DELIVERED BY PRESIDENT SMT. ASHA SHETTY:

1. The facts of the complaint in brief are as follows:

This complaint is filed under Section 12 of the Consumer Protection Act alleging deficiency in service as against the Opposite Parties claiming certain reliefs.

The Complainant submits that he was practicing advocate and is a senior citizen to travel to Bangalore at Jet Airways on 27.1.2009 along with his co-passenger Mrs.Bharathi with the air ticket and the flight was to take off at 19.00 hours on the said day. It is stated that the Complainant and the co-passenger Bharathi checked in and were weighting to board the flight. The Opposite Party No.2 took away the boarding papers and told the Complainant not to board the flight. When the Complainant asked for reasons as to why with the Opposite Party No.2, the Complainant was told that on medical examination the boarding was denied.

It is stated that the Complainant as well as the said Bharathi disallowed to permit flight on 27.1.2009 and insisted the Complainant to produce the fitness certificate before boarding the flight. It is contended that the action of the Opposite Parties are not reasonable and amounts to deficiency in service. It is further stated that the Complainant was deprived off subjecting him to medical examination at the Wokhardt Hospital in Bangalore and denial of the boarding caused financial loss and hence the Complainant filed the above complaint under Section 12 of the Consumer Protection Act 1986 (herein after referred to as ‘the Act’) seeking direction from this Hon'ble Forum to the Opposite Parties to pay compensation of Rs.1,50,000/- with 10% interest per annum from 27.1.2009 till the date payment and Rs.10,000/- towards the cost of the proceedings.

2. Version notice served to the Opposite Parties by RPAD. Opposite Parties appeared through their counsel filed version contended that the Complainant along with co-passenger Mrs.Bharathi on 27.1.2009 booked the Air Ticket to travel Bangalore and flight was slated to take off at 19.00 hours on the said day. The Complainant along with the said Mrs.Bharathi reached the Airport at Bajpe in Mangalore at 18.00 hours. It is denied that the Complainant checked-in and was boarding the flight when the Opposite Party No.2 took away in a rough manner from the Complainant the boarding papers as comprised of tickets and the afore referred papers while the announcement in the mike of Aerodrome of the names of the Complainant as well as the Bharathi to board the flight was going on.

It is stated that the critical heart and respiratory condition (decompensated cardiac patients/patients with severe valvular disease/unstable angina/severe asthma) are not usually permitted to fly. Patients with recent coronary occlusion with myocardial infarction are not normally permitted to fly within 6 weeks of onset. It is further stated that the rules issued on 1st May 2008 by Director General Civil Aviation in Section 3 of Civil Aviation Requirement, Airline has every right to ask for medical clearance from ill passenger when there exist a possibility that medical condition of passenger may get aggravated during or because of flight. The environment of the flight is unnatural to man and thereby imposes considerable demands on the body systems. Aviation physiology differs significantly from that at sea level. Therefore, to ensure safety of an ill passenger and to make necessary arrangements and to avoid any inconvenience the Opposite Party has laid down detailed procedure/guidelines for the carriage of an ill passenger. The said procedure has been displayed on website under the heading ‘product and services’. Every ill passenger before making his booking on the flight has to follow the guidelines.

It is further stated that on the day of travel on 27.1.2009 the Complainant reported on the wheel chair along with Bharathi for the flight Mangalore to Bangalore. On enquiry Bharathi informed that the wheel chair has been requested due to the old age of the Complainant. At the time of security check it was observed that Complainant was suffering from breathlessness. On enquiry Bharathi informed the Opposite Party that Complainant was being taken to Wockhardt Hospital at Bangalore for admission due to a heart disorder and further stated that he did not have the mandated fitness to fly certificate.

To avoid the occurrence of critical cardiac/respiratory problem and the requirements of oxygen cylinders are limited and also the oxygen cylinder can deliver oxygen at fixed flow rates of 2 to 4 liters/minute, after explaining the above the Opposite Party had advised him to postpone his journey and gave him the MEDIF form to be filled by his treating doctor in order to get the medical clearance for his travel. It is stated that severe breathlessness at sea level would definitely require continuous oxygen during the flight. In such case, MEDIF Form has to be filled in order to make advance arrangements for uplift of additional oxygen cylinders. Keeping in mind the health condition of the Complainant the boarding of the Complainant was denied since the Opposite Party felt that it was not safe for the Complainant to travel. The Opposite Party refunded the tickets but also dropped Complainant and co-passengers to their residence and contended that there is no deficiency and prayed for dismissal of the Complaint.

3. In view of the above said facts, the points now that arise for our consideration in this case are as under:

(i) Whether the Complainant proves that the Opposite Parties committed deficiency in service?

(ii) If so, whether the Complainant is entitled for the reliefs claimed?
(iii) What order?

4. In support of the complaint, one Mr.Dinesh Gollarakeri (CW1) filed affidavit reiterating what has been stated in the complaint and answered the interrogatories served on him. Ex C1 to C5 were marked for the Complainant as listed in the annexure. One Sri.Pramod Nair (RW1), Station Manager of Opposite Party No.2 filed counter affidavit and answered the interrogatories served on him. Ex R1 was marked for the Opposite Parties. Both parties produced notes of arguments.

We have considered the notes/oral arguments submitted by the learned counsels and also considered the materials that was placed before the Hon'ble Forum and answer the points are as follows:

Point No.(i): Negative.

Point No.(ii) & (iii): As per the final order.
Reasons

5. Point No. (i) to (iii):

It is alleged that the Complainant is a senior citizen to travel to Bangalore on Jet Airways on 27.1.2009 along his co-passenger Mrs.Bharathi booked the air ticket and the flight was to take off at 19.00 hours on the said day. The Complainant along with Bharathi had reached the airport at Bajpe in Mangalore 18.00 hours. The Opposite Party disallowed the Complainant as well as Bharathi to board the flight on 27.1.2009 and insisted on the Complainant to produce fitness certificate. The Complainant contended that the production of fitness certificate has been nowhere contemplated under the guidelines and which had not been insisted on to be produced when the air tickets had been booked by the Complainant. For the denial of boarding the Complainant came up with this complaint.

In the given case, it is admitted that the Complainant is a senior citizen and on 27.1.2009 his boarding was denied. The Opposite Party specifically contended that as per the provisions of Rule 5.3 of Civil Aviation Requirement “Airline has every right to ask for medical clearance from ill passenger when there exist a possibility that medical condition of passenger may get aggravated during or because of flight”. The environment of the flight is unnatural to man and thereby imposes considerable demands on the body systems, aviation physiology differs significantly from that at sea level. To ensure safety of an ill passenger and to avoid any inconvenience and to make their travel uneventful, the boarding of the Complainant was denied because at the time of security check the Complainant was suffering from breathlessness.

However, in this case there is no dispute of the fact that on 27.1.2009 the Complainant was being taken to Wockhardt hospital at Bangalore for admission due to a heart disorder. On perusal of the evidence on record we have noted that the Complainant in answer to the interrogatory No.2 and 3 it is admitted that the Complainant was suffering from chest pain and breathlessness and he was going to Wockhardt hospital Bangalore. It would corroborate the statement of Opposite Party that at the security check it was observed that the Complainant was suffering from breathlessness and looking of the age of the Complainant the Opposite Party has asked for a fitness certificate appears to be reasonable in this case. The security check is meant for to observe and note the passenger before check-in/boarding. When a passenger suffers from breathlessness or any kind of difficulty in traveling, to ensure the safety of an ill passenger and to avoid any inconvenience the stand taken by the Opposite Party appears to be reasonable. We find that, when the Opposite Party allows the passengers to travel in aircrafts, at the same time they have a responsibility to ensure that the environment of the flight should not cause any uneventful happenings. For the sake of safety of an ill passenger and to make necessary arrangement for such passenger if any like Complainant sought for medical fitness certificate appears to be fair. In the given case it is observed that the Complainant has not informed the Opposite Party at the time of purchase of the ticket about the medical condition nor filled up by the application which is a pre-requisite before boarding/traveling in the aircraft. On perusal of the application it stipulates the precautions that have taken by the Opposite Party to enable that the medical passenger travels safety. Since the Opposite Party felt that it was not safe for the Complainant to travel and taken a measure in this case. Apart from that the Opposite Party has refunded the ticket amount but also dropped the Complainant and his co-passenger to their residence which has not been denied by the Complainant in this case.
In view of the above discussion, we are of the opinion that there is no deficiency on the part of the Opposite Parties and hence the complaint deserves to be dismissed. No order as to costs.

6. In the result, we pass the following:

Unregistered · 02-14-2010, 09:51 AM

Myself, Khushnud Khan, a frequent flier corporate Traveler and customer of Jet of Airways, JP No. 128467242.

On 13th Feb, I had booking, Ticket no. 5893893000145 on flight no.9W 2483, from Guwahti to Kolkata, departure time 19:40. I reached Airport at 18:40 and checked in and collected boarding Pass before 19:00, I approached for Security at 19:15, on the way I was stopped by Jet Airways crew, saying that “Flight is taking off before time and now door is closed we cannot take you in” This came as a shock, that a flight is taking of 25 min. before departure and the I am not taken in even after checking in.

On my repeated request to crew Ms Pallavi, she replied that, “we Just cannot take you in now, we are closing the door, we are offloading you”, she snatched my boarding pass from my hand, torn it off and thrown to a dust bin, I kept pleading because this was the last flight to fly from Guwhati Airport, But no one to care

After reated pleading for help, I was told you will be given tomorrow’s ticket, and you have to pay Charge of Rs 750/-

There are two things here which was a shock for me

1. Behavior of the staff at Guwhati Airport, No courtesy to talk, an unapologetic attitude, misbehavior and no offer of solution to my problem, I am sill not able t understand, how come a passenger is not even informed, if the flight is taking off before time and How come a passenger denied boarding even 25 Mins before departure

2. Asking for a Charge of Rs 750/- even after so much of faults from Airline for a next flight.

I expect jet airways to give me a reason for such treatment, Apology for misbehavior, pay for my overnight stay in Guwhati, and Harassment.

In case I don’t hear from Jet Airway In next 48 hrs, I will take the matter to respective court of law for final resort

Personal Details

Name Khushnud Khan

City Kolkata

Phone 9051064441

Travel Date 13th Feb 2010

Flight No. 9W2483

Ticket No. 5893893000145

Route Guwhati-Kolkata

JP No. 128467242

Regards,

Khushnud Khan

Mobile No. 9051064441

Unregistered · 04-28-2011, 06:57 PM

My flight from Brisbane to Delhi was on 31/12/2010 with Jet Airways (flight no. 9W015 from Singapore to Chennai and flight no.9W831 from Chennai to New Delhi).

Flight from Singapore to Chennai apart from being filthy had very small seating area with hardly any leg space.It did not look like International flight at all.
My ordeal was not over yet and on landing in Chennai ,i was told that my luggage has not reached Chennai and will come by next flight.

I kept saying to authorities at Chennai that i will wait for next flight but they persuaded me and assured me to not miss my flight to New Delhi and my baggage will reach at my place by a day or two.

So ,i went to my place believing that i would get my luggage soon.But no ,my ordeal was not over yet.

It was everyday that i called up at Chennai airport and everyday they had different excuses like luggage hasnt arrived from Singapore or flight to my place etc. etc.

It was almost after more than a week i got my luggage and that week was agonizing for me as i was in constant fear of loosing my luggage.Though i got my luggage but the things inside were not in a right shape and there was a lot of breakage which i assume must be because of mishandling of my luggage.

In future,i will be really afraid to fly with Jet Airways if service provided is of such standards.

Unregistered · 10-27-2011, 02:33 AM

Hi ,

This is to bring to the notice the difficulties by wife and kid has to go through while travelling in Jet Airways 9W226 on 26th Oct 2011 . She had booked for support agent , to assist her on arrival of flight in JFK , and it was confirmed to her at the boarding location . As she had medical issues to carry heavy luggage , and it was confirmed it will provided. Unfortunately no one turned up at the arrival .
She had also requested the Airhostess on board , but they gave a deaf ears, preparing for the flight to land. They did not even kind enough to provide the Milk when asked for the kid who was travelling.
And since support was not provided , and the luggage came in late for her in JFK , she had to miss her connecting flight in JFK , to Indianapolis. and she was stranded in the Aiport with 1.5 year old Kid.

This happened inspite of me booking a separate seat for my infant, paying a extra money .

I need an action to be taken , for this irresponsible behaviour of the Airhostess and the Jetairways staff.

Let me know how this can fixed.

Regards,
Ajmal Ziyad
001-317-225-7444

**manas86** · 11-04-2011, 11:38 AM

Hi,

I would like to register a complaint against Jet Airways airline for the inconvenience caused to my family (4 in all) faced at IGIA on 3^rd Oct,2011 while boarding flight 9W-7148. The flight timing while boarding was 7.45 am and my family and myself arrived at the queue at 6.50 am. There being a long queue, we waited patiently for 5 mins and then asked a Jet Airways stewardess about our booking and she told me that we can’t get our boarding passes as we are late by 5 mins and not within the 45 mins bracket, as per her watch. When we tried reasoning with her and the supervisor that we had arrived at the queue prior to 45 minutes, and had to wait because of the huge rush at the queue, they kept on saying that they had announced for last minute boarding for our flight (which none of us heard standing at the queue) and hence they can’t do anything about it and we have to get tickets for next flight instead. We tried reasoning with them and stated how important is this flight for us and how missing it will hamper our further travel plans, but it all fell on deaf ears. Ultimately, we had to get 4 tickets booked for the next flight to Amritsar and that cost us around Rs. 8000.

Now, I would like to ask is this how an award winning airline is supposed to behave with their guests? Now, I don’t understand why should we pay Rs. 8000 when we are standing in the Jet Airways queue and nobody bothers to announce our names on the PA system in case there are 4 people missing from the boarding list. While we book the tickets, we give our contact details too and if they really value their guests as much as you claim to do, then Jet Airways should have given us a call before the 45 mins bracket got over to know if we were there in the airport or not. This kind of behavior is not expected and hence I would like them to do something about the harassment faced by me and my family. If they fail to do something about it, I am afraid I have to pursue this matter with consumer forums.

I am still awaiting your quick response in this matter and they have not bothered to give me a courtesy acknowledgement mail in this matter yet.

A harassed guest,
Manas Ranjan Sahoo
M- 09553552800

**arebepe** · 12-28-2011, 09:15 PM

Hi,
have complaint against Jet Airways airline cause to me and my family last Saturday at Kolkata airport, since I missed connecting flight because delay in departure from Bagdogra airport.
Have booked flight from Bagdogra - Kolkata - Bangalore last Saturday,
Bagdogra - Kolkata --> Jet airways flight
Kolkata - Bangalore --> IndiGo flight
missed connecting flight IndiGo flight from Kolkata because of Jet flight delayed by more than hour and that is because they waiting for some passenger in Bagdogra, because of that i missed connecting flight from Kolkata. when I reached Kolkata no one is ready from Jet airways to help me out, even Duty manager told they not responsible for any delays of flight, but I dont understand how come they wait so long for passenger even after I told the crew member that have connecting flight need to catch.
I spend more than 2 hr with Jet and IndiGo airlines did not got anything !!! because of Jet airways delay I spent extra night at Kolkata and Rs 20,000 for next day flight.
please clarify.

thanks
Revana

**achidare** · 02-06-2012, 07:57 PM

Hi,

I'm have booked a Jet Airways flight for four passengers from Hyderabad to Kuala Lumpur, Malaysia departing on 22nd December 2011. I live in USA and these tickets have been booked through an agent during the month of October 2011. I have been waiting for this vacation for a very long time.

On the day of my departure, on 22nd December 2011, I have received an email from my agent that there is a flight discrepancy and have to call the agent to know that information. I called the agent and then the agent transferred me to a Jet Airways agent. After having conversations with Jet Airways agent he said there is a flight timing issue and i had to tell them that this is an international flight with 4 passengers and cannot afford to cancel this as I have flew all the way from USA. To the end the Jet Airways agent mentioned that on 23rd December around 1:00 AM there is a direct flight operated by Malaysian Airlines and he can tranfer the booking to them for the smoother travel. I was ok with the offer and Jet Airways agent confirmed to me that he transferred the booking. When I asked for a confirmation number, he mentioned that I could carry the same Jet Airways itinerary and they will do the endorsement at Hyderabad International Airport.

I went to the airport on time and to the end we were not allowed to enter the airport as the airline staff could not find my booking neither in Jet Airways nor in Malaysian airlines. I have been stranded at the airport with my kid and the remaining family members for hours, having discussions with them, but all in vain. To the end I have to return back home with lot of frustation and loss of my vacation. Next day I had to fight with them to issue me a full refund of the fair which is still in process.

I seek compenstation from Jet Airways in regards to their failures for not able to transfer my booking to Malaysian airlines, spoiling my vacation which I have been longing for. I have sent an email to Guest relations and they are not willing to compensate in any form. I have asked them 4 international travel vouchers for their failures.

I need your help in getting me a compensation from Jet Airways.

Thanks

**pavaneee** · 04-04-2012, 04:24 PM

JET AIRWAYS , REFUND MONEY

I have cancelled following four tickets from Chennai(MAA) to Kochi(COK) on 27th Feb 2012. Till now, i havent recevied money back. I have called customer care several times, but i didnt get any response. Could you please help me in getting my cancelled tickets money back ?
Flight No : 9W 2729 ATR 72
Passenger Name eTicket Number
MR Nagamalleswara Rao Kandula 5892186012892
MRS Hemalatha Kandula 5892186012893
MR Pavan Lakshmi Kumar Jonnadula 5892185855449
MRS Monica Vangara 5892185855450
You can use this mail for any furthur contact and this is the same mail ID, i have mentioned while booking these tickets.
My Contact number is : 09742757539

**sanchit_mittal** · 04-20-2012, 01:41 PM

Respected Sir/Ma'am,

This is to bring in your kind notice that, I canceled one of my Jet Airways flight on 10th of March'2012. Following are the Flight Details:

Operator name: Jet Airways
Date of Flight: 11th March 2012
Route: Delhi to Mumabi
Flight Number: 9w354
PNR Number : LIQQZY
Ticket Number: 5892186603496
Jet Airways Membership number: 302209832

It has been requested to me that, refund of that money will be credited back into my account within 15 days. But it has been more than 1 and half month, and money has not been transferred back into my account. Moreover, i have to follow up with Jet airways reservation team in almost every 2-3 days because they make false promises everytime for credting back money into my account in 2 hours sometime or within 24 hours. This has been going above my head and facing lot of problems while dealing with Jet airways members.

Request you to do the needful asap.

I will be highly obliged.

Regards,
Sanchit Mittal

Jet Airways

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