We bought a Carrier 1 ton Durakool star 5 star ac from Croma R City Mall, Ghatkopar, Mumbai. First of all we were told that the display piece is the last piece and this was after decision of buying the product. Sales Invoice No. SLF02A035020041114.

Then the outdoor unit recd was damaged. This was discovered when a Carrier engineer unpacked the outdoor unit for installation. By this time the indoor unit was already installed!

It has been 3 weeks since then and we keep calling Croma store and Carrier dealership. There is no information or resolution on the issue.

The instore Customer Desk (Ms. Khushboo) and Managers do not pick up phones and are totally unresponsive. The instore Sales Rep is the only person who picks up the phone and tries to help us but the customer service is very customer unfriendly. Pathetic for a big store like Croma.
after 3 weeks of caaling Croma and Carrier dealership we are putting up this complaint. If the ac outdoor unit is not replaced in the next week we will need to file a consumer court case against Croma.

Ajay Aurora
+91 9321866066