Dear Sir,

I have purchased one Samsung Air conditioner model AS 183UGAXSTL /UGANSTL AT A COST OF Rs.23,850 on 25-6-2010 from SATHYA AGENCIES, THIRUVANMIYUR. Since the conditioner is not producing cool air. I asked Alfa Refrigeration Co.1A/1Dhanakkottiraja Street, Sunder nagar Ekkatuthankal,Chennai600 032 to attend the problem The Service engineer had attend on 18-8- 2011. While repairing, they have said that washer provided to connect the gas tube was weakened thereby causing gas leakage. They serviced it by providing two washers instead of one already in existence and filled the gas. It clearly shows that it is only manufacturing defect that the company have not put in even standard washers to avoid leakage of gas. I came to understand ,the modal I purchased was a failure one .Since , one year have lapsed from the date of purchase, service charge of Rs.2541 was paid by us vide receipt no33723/18-8-2011. The technicians assured three months guarantee for their service and to refill gas without any further cost.
However, the same problem occurred and a complaint was registered by us under 8429068192. With Alfa Refrigeration Co the engineer inspected it on 19- 9-2011. We told that the conditioner take three to four hours to cool the room. The instrument is functioning then. After operating the instrument he said that due to the leakage of gas, the problem would have been arisen .He promised to send the technicians to refill gas. Since the same problem recurred within one month after the paid service, we expect free service. When the technicians came on 21-9-2011, they examined the outdoor unit with soap water to find out the leakage when under running condition. However the unit was short circuited with a sound and consequently the compressor, coil were damaged .Hence we asked to replace the unit as the damage was caused by the authorized service centre or due to manufacturing defect. The service centre demanding us Rs 3413 for job no4119907748dt.27-9-2011 replacing condenser and coil. . However they pleased to agree to replace the compressor and gas as warranty exits. In fact the coil and compressor etc were damaged while under taking service by technicians for which customer could not be penalized. The customer already spent Rs.2541 for refilling gas on18-8-2011. A responsible person in the service centre (Thiru Michael 9962518402 )contacted they said that cannot do more and requested me to contact the company for further request.
I therefore requested the company Somsung Service Network to intervene and replace new one.. In view of the damage caused to the unit, I reiterate my request to replace the unit by new one and oblige without any cost and delay.
In this connection I have raised the following quarries,
Whether air conditioner will function without compressor and condenser on 19-9-2011 when service engineer thiru karthir (cell; 9940134287) visited.
Whether customer will be held responsible for the damage caused by the authorized service centre on21-9-2011. (The compressor and condenser are in good condition on 19-9-2011 but the conditioner takes three to four hours to cool room. That is the complaint)
If the instrument often under repair even within one and half year, how a customer will bear?
However the company replied that someone will contact us but no one contact us
I request to help to resolve the problem

Please find the contact details and address for your reference.
G.Anbarasu (Cell: 9940064022)
R.GOBI (Cell: 9444458500)
N.PRABU(Cell;9790980723)

Address
Plot no 274, First Main Road
Secretariat Colony, Thoraippakkam
Channai-97.