To : M/s Bharat Electro Store, Date: 30th Oct. 2009.
110, Suraj pole Pali (Rajasthan)

Subject : Defective product of Split AC model No. – 1SANW2VF1
Reference : Invoice no. 4318 on dated 27/04/2009.
Registered complain to LG customer care are :-
I – N9C62606169 On dated 26/06/2009,
II – N9C73003203 On dated 30/07/2009,
III – C09A2900628 On dated 29/10/2009.

Against afore mentioned complaints & personal telephonic conversations my AC purchased from you is still not working which was purchased on 27.04.09.

On account of its non performance I along with my family have suffered mental agony, harassment & discomfort.

You are requested to attend my complaint on priority assuring me of replacement of the asset by issuing me fresh piece & its smooth installation/functioning of the asset in question to avoid any legal action against your goodself.

Best Wishes,

Sanjay Verma
A-43,Gollechha Developers, Jalim Vilas,
Paota B Road – Jodhpur (Raj.)
Mob. No. - +91- 9001836999/9828519142.

Sir,
I had unfortunately purchaed L.G. Window AC last year. I am addressing it as "unfortunately" because during the last one year no Service Engineer visited the house to provide servicing of the AC inspite of several requests. Recently I again registered my complain on 26.04.2012 and all in vain as no body cared towards my complaint.

There after I contacted twice on toll free number 1800 180 9999 but the representatives could not give any satisfactory reply.

When I insisted to take strict action against the representative responsible for not attending the complaint dated 26.04.2012 they expressed their inability to do so for the reason best known to them !


This is for your information and necessary action please.


Yours faithfully,


( Praveen Kumar Srivastava )
Agrawal Appartment -2,
'E' - Block, Shyam Nagar, Kanpur
Dated: 14.05.2012. MOBILE; 9336125490

E. Mail : prvn1959@sify.com

Dear L.G Team,

I would like to air my complaints about the very poor service that I have confronted from your side. I have purchased LG A/C from your company. Unfortunately, After warranty period it has fallen far short of my expectations. Though I have opted AMC option for future prospective. I called up at your customer care (18001809999) many times for cooling and noise in compressor issues but always they made false commitment to send a person within 24 hours . Below are some current updates which I have received from your customer care:-

Date 7^th May 2012- RNA120507080198 :- Service technician came to check and found no fault but problem is still there .
Date 8^th May 2012- RNA120508012625 :- Service technician picked up the A/C and returned back on next day in same condition. These guys has also made minor dents and scratches on it. No satisfactory reply from technicians.
Date 10^th May 2012- RNA120510029248 :- Called up at customer care but not received any satisfactory reply as usual. Infect they have not entertained my issue properly. As per there records problem is resolved which is absolutely blunder.
Date 18^th May 2012- RNA120518034662:- Had a world with Nagesh from customer care. He again committed to send a person within 24 hours for resolution and provided contact no of his supervisor Ms. Anju (never picked up the phone) also.

My A/C ‘s compressor is in very poor condition and we won’t be amazed if it get burst someday. You all are requested to take it on urgent basis. Otherwise I won’t hesitate to report this incident to the Better Business Bureau and state and consumer agencies, as well as popular consumer advocacy blogs.


Thanks And Regards

Deepak Choudhary
M: +91 9990918351, 9911544511
9968242552.