I bought this AC on 30.7.09. at Kolkata. The AC has been installed and I an having trial run.
When should I call your service center for free check-ups ?

i had bought the samsung AC 2ton Silver Nano on 20.5.05. Though it was working well for the past 3 years,i started facing problems in the 4th year. I registered the complaint at the customer care and my complaint no. is 8410566145 in july'09. Around 25th july,an engineer came from your side,checked the AC and said that there was something wrong with the kit. He,then,took the kit saying that he would come the very next day after getting it changed.But there is no sign of him till date.I have called at your constumer care no. so many times,everytime the executives assureme of taking some action but nothing has been done so far.I have all the records regardingthe complaint like the dates when i made the calls and the names of the respective customer care executives.I hope you will look into the maater and solve the problem as soon as possible, else i will be forced to take some legal action about the same.

Hello,

Have you any thing in written, that proves your statement ?

Dear Sirs, DATED: 11/09/09



I am being compelled to bring in to your kind notice the callous
attitude of SAMSUNG people here in India.



I bought a window AC which developed a technical snag just after 2 months of its purchase. I have been speaking to
customer care people for around 15-20 days
and as well senior level Mr. Qamar Khan (East Delhi level)Mr.Akshay (All India level) Mr Anand (Central level) They said they will replace this AC but nothing has moved.

I have been left with no option but to knock on your door for expediting
the replacement of my AC (as it is within the guarantee period).



Kindly look into the matter and do the needful.



With regards,

ANAND ARORA
L127 LAXMI NAGAR
DELHI – 110092
CELL NO. 9871687311
ESMS CLAIM NO 4015960997
COMPLAINT NO. 8411698192

Dear sirs,
Please refer My complaint BP no.8408965128 registered on 19/04/10 at 5.14pm. I have puchased AC on 07/04/10 and Installed on 9/04/10 and problem araised on 19/04/10. First during registration it self, I fedup with your Phone no.1800110011 and tried for hours to get call centre people on line for BP NO. Registration and even after 24 hrs no body visited and I waited for another 24 hours , atlost after 46 hrs around 19 hrs on 21/04/10 some technician visited and loosen the total unit and finally concluded due to non availability of gas , Compresser got tripped and the next day along with gas Sumsung representative will visit and fill the gas and he will reassembly the unit.

Again I called your call centre and asked the complaint position , in turn thay repplied that representative will visit positively today , 23/04/10. Still now no rep, arrived and I Have lost the hope.

Hence, I regreat to say that you may take away the AC Unit , due to my fault which I have choosen the Wrong Supplier/ brand.

your personnel failed to put the unit in operation even after 4 to 5 days , it is known fact that you don't have qualified service engineers or less no. of service engineers to meet the AC breakdowns( worst Performance AC) in twin cities or total Negligence. You have a lot of dealers For selling your worst product in twin cities , but no service engineers.

You may please explain why I should not go to consumer court to compensate the losses incurred Financially, mentally and health point of view.

If you still feels , let the Consumer should be punished (like me) who selects your product, you are free to delay further and send worst technician.

Regards.

J.Sivanarayana
q,no.2074/D, BHEL TS
ph no.23025077,9848952278

Sirs,

I had purchased a split Ac, 1.5 t capacity during June 2009 and since its installation, the machine has been giving trouble. Inspite of repeated visits of the Service engineers from the local service centre, the problems regarding dripping water and gas leakage could not be rectified.

Under the circumstances, I am compelled to request for a warranty replacement. Shall be obliged for a prompt action from your end.

Thanking you,

Yours faithfully,

Rachana Prasad.
Contact Nos.: 9431354709; 9504021909.
e mail: akapoor2003@rediffmail.com

I had made a complaint regarding a.c on 20 may 2010,but there are no response from your side my complaint number is 8415562364,please take action and solve our problem as soon as possible........

hi dear, if you want to best air conditioning repair and maintenance please consult me

I purchase a Samsung Window AC in July 2009. In may 2010 it started malfunctioning (it's electronic panel stopped working). After more than a month long chase and reaching ASM of Samsung Mr. Rajesh Joshi it was finally corrected.
again in Aug 2010 the AC stopped working and I am chasing the Samsung staff (with no result except rasining my BP). The support centre is full of unprofessionals and the seniors are behaving like Govt. babus. After lot of fighting I think I will have to admit that I made a blunder of buying a Samsung product.

I am thinking of calling the press in front of a Samsung factory and TORCH the product as a mark of protest. I will make sure that the SAMSUMG banners are properly wrapped around the AC when I will TORCH it.

WE HAVE PURCHASED SAMSUNG 2 TON WINDOW AC FROM M/S. ARVEE AGENCIES ADD: J-15 CENTRAL MARKET , LAGPAT NAGAR-2 NEW DELHI-24. VIDE TAX INVOICE NO: J74 DATED: 26-6-2010. THE SAME IS NOT WORKING AND SEVRAL COMPALINTS HAVE BEEN LODGED, BUT NO SOULOTIONS HAVE BEEN RECEVIED BY US.

KINDLY HELP US OUT OF THIS PROBLEM AND REPLACE OUR AC AS THE SAME WHICH WE HAVE PURCHASED IS THE REJECTED PIECE GIVEN TO US BY YOUR ABOVE MENTIONED DEALER.

SINCE, AS A CONSUMER ITS OUR RIGHT TO GET THE REPLACEMENT OF THE AC PURCHASED. STILL WE ARE ONCE AGAIN REQUESTING YOU TO KINDLY SOLVE OUR PROBLEM OR ADVISE US TO ADOPT THE LEGAL METHOD WHICH ROUTES CONSUMER CELL / MRTP/OR OTHER COMPLAINT CELLS WHICH CAN MAKE OUR REPLACEMENT EASIER
HOPING TO RECEVIE THE REPLY FROM YOUR END.
UMAR ZAKI
5807, IST FLOOR
MAIN ROAD SADAR BAZAR
DELHI-110006
9818566277
umarzaki2003@yahoo.co.in

Dear Sirs,



I am being compelled to bring in to your kind notice the callous
attitude of SAMSUNG people here in India.



I bought a split 1.5 ton split AC MODEL No. A/C 18ETAX ,,, PURCHASE FROM MARUTI SALES & SERVICE
3,SETHANA PLAZA COMPLEX
SAMI BASEMENT,
STATION ROAD,
BHARUCH.- 392001 and
CONTACT NO. 02642-222200

Since we are complaing from so many days than also they are not replying anything and not also informing any thing that they are able to come or not .

The last time we had coplained on followed date

DATE:- 20/03/2010
COMPLAIN No.:- 8414086494
for not cooling properly and when the temperature goes upto 27 degree the compressor gets off and it restart on 29 degree this happen again nd again

it was repaired at that time properly but after just 1 month it gets same problem nd happen on

DATE:- 17/04/2010
COMPLAIN No.- 8414086494

it was done properly but after few months it happen again when it was needed in summer season we complained
in MARUTI SALES AND SERVICE on 11/04/2011 but they are not replying good and not knowin to us that their sales man can come or not we called them so times than also they are not replying just making ascuse and today I had gone personaly on the MARUTI SALES AND SERVICE shop and than also they are ascusing to me so we are complaing to you so we are requesting to you that as fastly you can get repaiered our A/C we are most thankful to you
on 11th APRIL 2o11 which developed a technical snag after a two
year of its purchase. I have been writing mails / speaking to
customer care people for around 15-20 days but nothing has moved.



I have been left with no option but to knock on your door for expediting
the repairing of my AC.



Kindly look into the matter and do the needful.



With regards,
YOURS THANKFULLY,
Z.A.SHEIKH

31- RACHANA NAGAR 2,
BEHIND PRITAM NAGAR SOCIETY-2,
NEAR SHARDA NURSING HOME,
ZADEHWAR ROAD,
BHARUCH. 392001 "GUJARAT"

TO CONTACT US
MOBILE:- 9427130502
RESIDENCE :- 02642-246930.

Sirs,

I had purchased a split Ac, 1.5 t capacity during march 2010 and since its installation, the machine has been giving trouble. Inspite of repeated visits of the Service engineers from the local service centre, the problems regarding dripping water and gas leakage could not be rectified.

Under the circumstances, I am compelled to request for a warranty replacement. Shall be obliged for a prompt action from your end.

Thanking you,

Yours faithfully,
Rama kant pandey
shree villa, 28 nizamuddin pura,
bhiti, Mau, up.
my no is -9415219392, 7376461007

Sirs,

I had purchased a Samsung split Ac, 1.5 t capacity during march 2010 and since its installation, the machine has been giving trouble. Inspite of repeated visits of the Service engineers from the local service centre, the problems regarding dripping water and gas leakage could not be rectified.

Under the circumstances, I am compelled to request for a warranty replacement. Shall be obliged for a prompt action from your end.

Thanking you,

Yours faithfully,
Rama kant pandey
shree villa, 28 nizamuddin pura,
bhiti, Mau, up.
my no is -9415219392, 7376461007