Complaint No.- 8409169306
Mobile No. 9999971157

Date of Purchase- 04 July 2009
Installation- 05 July 2009

First Complaint on 6 July 2009 (No Cooling)- Asked for replacement- Service Centre guys refused straightaway saying its a GAS problem. Had no option, asked them to fill the gas

Second Complaint on 7th July, 2009- A/C still not colling- Asked for replacement
Got a call from Replacement office, saying engineer will visit

8th July- Engineer visits, says GAS not there, get GAS refilled, I said No, I want a replacement

9th July- Senior Engineer visits, tells us GAS not there, will be filing a report with the replacement centre

Did not receive any update till now

5 different Service engineers visited my place in the first 5 days of purchase. Service centre guys talk to me as if I have used the product for 1 yr and then asking for replacement.

They talk as if they have been hired from Loan recovery agencies.

I dont get it, I purchase a new product, dont use it, so what added advantage will I get if they replace it for me.

I paid the price for a new defect free product, and that is what I should be getting.

If this is how Samsung aspires to be no. 1 in India, well , Best of luck to them.

Can some one pls tell me how to officially file a case !!

I had bought new samsung air conditioner on june 2nd 2009. Just like you they refilled gas. On July 12th 2009 they said that I will get new replacement. Till today, I have not got the replacement. While I was in the service office, I met another customer with the same problem. I don't know why samsung is having so much of the same problem.

Date of Purchase- 25 June 2009
Installation- 25 June 2009

First Complaint on 9 July 2009 (No Cooling)- Asked for replacement- Service Centre guys refused straightaway saying that fan has broken and we have replace the fan on next working day.

Second Complaint on 10th July, 2009- The engineer is not come to replace the fan and he said that i am coming to you on next working day to resolve your problem

11th July- I again call the engineer 7-8 times to solve my problem but he always says me that he will coming soon but in evening he said me that the fan was not in service centre and i asked company to courier me so i will come on monday to resolve your problem.

i spend a big amount to purchase AC for sleep in cool environment but from 3 days i am not enjoying the money i invest and me and my family was sleeping under a fan.
Can some one pls tell me how to officially file a case !!


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Hello,
We have gone through your complaint, kindly provide us your full contact details, bill details, so that we can guide you accordingly.

samsung is not providing service in free of cost even wen the products is under warrnaty what to do.9982481081

The complaint was registered on 19th April. One service engineer turned up after two days. We briefed him about the complaint - Freezer working - bottom portion not cooling effectively. He checked a few things and said that we need to change a couple of parts and said he will do it the next day. He did not turn up. The next day, some other mechanic turned up. He said he will get the parts and fix it on the following day. He came the next day with the parts and changed them and collected Rs. 800/-. The bottom half still did not cool effectively. When we called him, he said switch off the fridge for a day. We did switch it off for a day and switched it on the next day. Still the fridge did not work properly. Then we kept calling the mechanic - he never picked up the phone. We were left high and dry. When I called him on 6th May after trying all other ways, he says call the call centre for registering the compaint. The call centre guy was cold and non-receptive. Yet he agreed to send some one tomorrow. We will wait till tomorrow and see what happens.